Summary
Overview
Work History
Education
Skills
Custom
Affiliations
Timeline
Generic

CARLA ROBERTS

Par,Cornwall

Summary

I am a compassionate and empathetic individual with a strong sense of creativity that has been a constant throughout both my professional and personal life. I take great pride in my ability to think creatively in a variety of contexts. Always eager to learn and grow, I embrace new experiences and challenges. I thrive in fast-paced environments, where my adaptability and multitasking skills allow me to effectively manage different roles. Above all, I am deeply passionate about promoting people's wellbeing and am committed to delivering the highest standards of care and service. Enthusiastic Florist with experience creating and delivering arrangements to customer requests. Calm and productive under pressure to meet quality standards within order deadlines. Builds rapport with clients to recognise personal tastes and achieve bespoke installations.

Overview

27
27
years of professional experience
4016
4016
years of post-secondary education

Work History

Florist

Richards
Par, Cornwall
03.2024 - Current
  • Create custom floral arrangements for a variety of occasions, including weddings, funerals, corporate events, and holidays.
  • Create custom floral arrangements for a variety of occasions, including weddings, funerals, corporate events, and holidays.
  • Provide excellent customer service, helping customers choose flowers and arrangements based on their preferences and occasion.
  • Ensure all orders are fulfilled in a timely manner, with attention to detail and customer satisfaction.
  • Creative flair for arranging flowers and creating visually appealing displays.
  • High level of attention to detail, ensuring each floral arrangement is perfectly designed and presented.
  • Ability to listen to customer needs and offer helpful, personalized advice.

ECOMMERCE ASSISTANT

SOHO LIGHTING
06.2023 - 11.2024
  • Upload and maintain product listings across various eCommerce platforms (e.g., Shopify, Amazon, eBay).
  • Write clear, compelling, and SEO-friendly product descriptions to enhance visibility and sales.
  • Upload and organize product images ensuring they are high quality and meet platform specifications.
  • Collaborate with the product team to ensure that all product details (specifications, pricing, availability) are accurate and up to date.
  • Respond to customer inquiries via email, live chat, or phone with professionalism and empathy.
  • Escalate complex or unresolved customer service issues to senior management when necessary.
  • Ensure the website is functioning smoothly by performing regular checks for broken links, images, or technical errors.
  • errors.

WAREHOUSE OPERATIVE/BESPOKE BUILDER

SOHO LIGHTING
01.2022 - 06.2023
  • Picking orders to a deadline
  • Creating a safe and productive warehouse
  • Building bespoke fusion decorative switches and sockets to client's high end expectations
  • Stocktaking and recording the inventory of products running low
  • Quality checking bespoke items from outside sources
  • Building stock to maintain a good level within the warehouse
  • Working independently within a creative team

FOOD HALL MANAGER

RICHARDS FRUIT AND VEG PAR MARKET
Par
04.2020 - 01.2022
  • Ensure an exceptional customer experience by maintaining high standards of cleanliness, service, and product quality.
  • Oversee the day-to-day operations of the food hall, ensuring smooth and efficient service for all customers.
  • Lead, motivate, and manage a team of staff, including vendors, cashiers, cleaning personnel, and event coordinators.
  • Working under pressure to time tight scales and planning ahead to understand best use of time
  • Foster a positive and collaborative work environment, resolving conflicts and addressing performance issues as needed.
  • Organize and coordinate special events, promotions, or themed days to increase foot traffic and engage with the local community.
  • Strong organizational skills with the ability to manage multiple tasks and prioritize effectively.

RETAIL ASSISTANT

JORDANS CONVENIENCE STORE
02.2014 - 12.2021
  • Greet customers warmly and assist them with their shopping needs in a friendly and approachable manner.
  • Provide product knowledge and recommendations to customers, helping them make informed purchasing decisions.
  • Assist customers with returns, exchanges, and refunds in accordance with store policies.
  • Ensure store shelves and displays are stocked with the correct inventory and visually appealing.
  • Assist with stock replenishment from the backroom and ensure the store is tidy and well-organized.
  • Maintain a clean, neat, and organized sales floor, ensuring the store environment is inviting and visually appealing.
  • Assist with daily cash register balancing, processing returns and exchanges, and completing sales transactions.


E-COMMERCE/PROJECT MANAGER

SHOWERPART LTD
Bugle
04.2018 - 04.2020
  • Oversee the daily operations of the eCommerce store, ensuring smooth functionality, high uptime, and a seamless user experience.
  • Monitor and optimize product listings, including pricing, availability, descriptions, and images to improve product visibility and customer engagement.
  • Implemented and managed eCommerce tools and platforms (e.g., Shopify, Magento, Amazon) to enhance the online shopping experience.
  • Lead and manage multiple eCommerce-related projects, including website updates, product launches, promotional campaigns, and platform migrations.
  • Collaborate with internal teams (marketing, design, logistics, IT) to ensure project objectives, timelines, and deliverables alignment.
  • Networking meetings to identify new business
  • Achievements include being able to welcome new businesses and achieving growth within the company

BAND 2 SEN TEACHING ASSISTANT

DOUBLETREES SCHOOL
Par, Cornwall
01.2014 - 03.2018
  • Safeguarding of a child
  • Assist in the delivery of tailored learning plans for students with SEN, supporting both 1:1 and small group activities.
  • Adapt and modify tasks to meet the individual needs of students, ensuring inclusivity and engagement in the learning process.
  • Provide assistance with personal care needs, including helping with toileting, feeding, and mobility (where appropriate), in line with individual care plans.
  • Help prepare and organize SEN resources, including teaching aids, assistive technology, and learning materials tailored to student needs.
  • Help implement strategies to boost students’ self-confidence, resilience, and independence.

RECEPTIONIST/ADMIN ASSISTANT

STEPHENS SCOWN SOLICITORS
Truro, Cornwall
05.1998 - 12.2013
  • Greet visitors, clients, and guests in a professional, friendly, and welcoming manner.
  • Maintain and update office records, files, and databases in an organized manner.
  • Ensure confidentiality and accuracy when handling sensitive documents and correspondence.
  • Other duties including post, photocopying, banking and stock control
  • Maintain the calendars of senior staff members, scheduling meetings and appointments.
  • Help maintain the overall office environment by ensuring it is clean, clutter-free, and well-equipped.
  • Attention to detail and ability to maintain an orderly, efficient work environment.

Education

HND - COMPLEMENTARY THERAPIES

TRURO COLLEGE
Truro

NCFE 3 - PREPERATION FOR BUSINESS

TRURO COLLEGE
Truro
01.2006

CITY AND GUILDS LEVEL 3 - THEATRICAL AND MEDIA MAKE-UP

St Austell College
St Austell
10.2003 - 01.2005

Skills

  • Strong communication skills (verbal and written)
  • Excellent time management and organizational skills
  • Problem-solving and critical thinking
  • Attention to detail and accuracy
  • Ability to work independently and as part of a team
  • Adaptability and flexibility in fast-paced environments
  • Strong work ethic and self-motivation
  • Excellent customer care and relationship-building skills
  • Familiarity with project management tools (eg, Asana, Trello, Jira,)
  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
  • Creative
  • Cash handling
  • Customer Service
  • Merchandising
  • Product knowledge

Custom

I love nothing more than spending time with my partner and our two rescued dogs either on the beach or snuggled up on the settee. I also keep bantams so enjoy keeping my flock happy and well maintained. My animals are my priority. I love being outdoors and in my free time I love being in my garden growing vegetables and flowers. I'm a vegan so love cooking and experimenting with different foods is also a passion, cooking brings me joy and I find it a good form of relaxation after a busy day. I currently volunteer in an over 60's social club which is an outreach group to help bring people together. I love the interaction, listening to their life stories and giving them an outlet to meet other people and to have fun.

Affiliations

  • My interests include the sea, and being on it! , My two rescue dogs, interior design, swimming, watching movies, socializing with friends, and spending time in nature.

Timeline

Florist

Richards
03.2024 - Current

ECOMMERCE ASSISTANT

SOHO LIGHTING
06.2023 - 11.2024

WAREHOUSE OPERATIVE/BESPOKE BUILDER

SOHO LIGHTING
01.2022 - 06.2023

FOOD HALL MANAGER

RICHARDS FRUIT AND VEG PAR MARKET
04.2020 - 01.2022

E-COMMERCE/PROJECT MANAGER

SHOWERPART LTD
04.2018 - 04.2020

RETAIL ASSISTANT

JORDANS CONVENIENCE STORE
02.2014 - 12.2021

BAND 2 SEN TEACHING ASSISTANT

DOUBLETREES SCHOOL
01.2014 - 03.2018

CITY AND GUILDS LEVEL 3 - THEATRICAL AND MEDIA MAKE-UP

St Austell College
10.2003 - 01.2005

RECEPTIONIST/ADMIN ASSISTANT

STEPHENS SCOWN SOLICITORS
05.1998 - 12.2013

HND - COMPLEMENTARY THERAPIES

TRURO COLLEGE

NCFE 3 - PREPERATION FOR BUSINESS

TRURO COLLEGE

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CARLA ROBERTS