Carla Ortelli
Flight Attendant
Lorraine Qc. Canada
Profil professionnel
Dynamic flight stewardess with exceptional communication skills and in-flight safety expertise, honed at Skyservice Aviation. Recognized for enhancing passenger satisfaction through personalized assistance and quick problem-solving. Proven ability to maintain a polished appearance and uphold high standards of service on private flight, ensuring a comfortable and safe travel experience for all guests. Experience in hospitality on high level of service, high customer service since 20 years, in restauration, event and I owned a clinic medical-aesthetics.
Vue d'ensemble
6
6
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Expérience
Flight Stewardess
Nationway Development
Causeway Bay
08.2023 - Actuel
- Enhanced passenger satisfaction by providing exceptional customer service and addressing individual needs.
- Maintained a clean and comfortable cabin environment for passengers through regular cleaning, organization, and seat adjustments.
- Participated in ongoing training programs to stay up-to-date on industry regulations, safety protocols, and customer service techniques.
- Implemented quick thinking under pressure to address unexpected challenges or changes in plans while maintaining high-quality service levels.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Ensured safety and comfort of customers onboard aircraft.
- Used excellent customer service skills in addressing passengers' needs.
- Between 450 and 550 hours of flight per year
Flight Stewardess
Immeubles Sulo
Montreal
01.2022 - 08.2023
- Customer service and addressing individual needs.
- Contributed to on-time departures and arrivals by efficiently completing preboarding preparations and post-flight duties.
- Uphold company standards of professionalism by wearing appropriate uniform attire and maintaining a polished appearance at all times.
- Handled emergency situations calmly and professionally, effectively applying first aid skills when necessary.
- Maintained a clean and comfortable cabin environment for passengers through regular cleaning, organization, and seat adjustments.
- Participated in ongoing training programs to stay up-to-date on industry regulations, safety protocols, and customer service techniques.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Ensured safety and comfort of customers onboard aircraft.
- Collaborated with flight crew to maximize smooth and safe flights.
- Delivered food and beverage service, reading material and other in-flight services.
- Welcomed passengers aboard and provided overview of safety procedures.
- Between 550 and 650 hours of flight per year
Hôtesse service client
Groupe CH
Montreal
10.2017 - Actuel
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Greet guests professionally upon arrival at the lodge.
- Set up and serve the buffet and beverages.
- Maintain the beverage station stocked and serve orders in a clean and professional environment.
Formation
High Level of Private VIP Service - high standards of private flight service in aviation, Exceptional attention to detail, effective handling of in-flight emergencies, In-depth knowledge of the high levels of hospitality, Demonstration of performing well under pressure, Ability to take and follow instructions of PIC, Learn to be an excellent organizational and time management skills, Demonstration of excellent physical and dexterity, Learn to be able for safety, service and first aid, Performed pre-flight check for safety purposes
Sterling Aviation Services
Montreal 01.2022 - 08.2023
Compétences
Exceptional communication
Flexibility and Adaptability
In-flight safety expertise
Technical Skills
Coordination and Organization
Cultural Awareness
Emergency response training
Customer Service Excellence
Personal grooming standards
Flight Operations Knowledge
VIP passenger care
Strong work ethic
Teamwork and cooperation
Certificats
- Emergency Response Training, 2024-01-01
- First Aid Certification, 2024-12-01
Informations complémentaires
- Gastronomie [nom du pays]
- Voyages : [Pays]
- Lecture
- Photographie
- Peinture
- Art
- [Sport] en club depuis [Nombre] ans
Langues
Spanish
Langue maternelle
French
Bilingue
English
Intermédiaire supérieur (B2)
Chronologie
Flight Stewardess
Nationway Development
08.2023 - Actuel
Flight Stewardess
Immeubles Sulo
01.2022 - 08.2023
High Level of Private VIP Service - high standards of private flight service in aviation, Exceptional attention to detail, effective handling of in-flight emergencies, In-depth knowledge of the high levels of hospitality, Demonstration of performing well under pressure, Ability to take and follow instructions of PIC, Learn to be an excellent organizational and time management skills, Demonstration of excellent physical and dexterity, Learn to be able for safety, service and first aid, Performed pre-flight check for safety purposes
Sterling Aviation Services
01.2022 - 08.2023
Hôtesse service client
Groupe CH
10.2017 - Actuel
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