Carla- Maria Poiana

• Keeping records of the business income & expenses
• Sorting receipts by date and organising them by expense categories
• Creating, recording into and completing the income & expenses report in excel
• Sorting emails and wrote business correspondence

• Planned, organised and adapted activities for students, creating welcoming, environments to encourage participation.
• Escorted groups on trips, led walking tours and provided students with information about main sights.
• Facilitated smooth running of programmes by preparing activity-related documentation.
• Managed safety concerns and adhered to all compliance requirements.

• Promoting activities through posters and graphics.

• Collaborated with management team to assess students' needs and develop further activities and events.
• Helped out management team with office related work e.g. organising arrivals and departures for students

• Talking to customers in order to understand their needs
• Promoting tours and travel packages
• Ensuring bookings and reservations are processed accurately
• Organising travel from beginning to end, posting tickets to clients
• Keeping clients up to date with any possible changes and offering other travel alternatives
• Handling traveller phone calls
• Employed active listening and communication skills to resolve customer issues