Carla Leeming
Barnsley,South Yorkshire
Summary
Accomplished professional with extensive expertise in customer service and guest experience, safety compliance, and risk management. Demonstrates advanced safeguarding and welfare knowledge, including county lines awareness and FGM prevention. Skilled in emergency response, conflict resolution, and operational management across multiple sites. Proven leadership in team development, cultural awareness, and inclusivity. Adept at communication, relationship building, and maintaining calmness under pressure. Committed to training, coaching, and mentoring to enhance team performance.
Overview
9
9
years of professional experience
Work history
Nursery General Manager
Fenwood Nursery
2025.05 - 2026.05
- Lead a team of 13 staff and oversee all aspects of nursery operations, compliance, safeguarding, customer service, recruitment, training, quality assurance and business performance.
- Successfully led an Expected Standards Ofsted inspection.
- Maintained a 5-Star Food Hygiene Rating.
- Responsible for safeguarding, health and safety, risk management and regulatory compliance.
- Develop strong relationships with families, professionals and stakeholders.
- Lead recruitment, training, performance management and staff development.
- Demonstrate calm decision-making and leadership during challenging situations.
- Achieved customer satisfaction with regular feedback and improvement sessions.
- Developed strategic business plans, enhancing corporate vision and objectives.
- Regularly reviewed performance data, driving continuous improvement efforts.
- Implemented rigorous financial controls, improving overall profitability.
Senior Cluster Manager
The Limetrees
2025.03 - 2025.05
- Managed operational performance across 10 childcare settings, supporting leadership teams and ensuring consistent standards.
- Provided strategic leadership across multiple sites.
- Supported managers with compliance, safeguarding and quality improvement.
- Monitored performance and customer satisfaction across the cluster.
- Managed competing priorities and operational challenges across multiple locations.
- Developed training programmes for improved staff performance.
- Ensured regulatory compliance with diligent documentation management practices.
- Built strong relationships, ensuring client trust and loyalty.
- Delegated tasks effectively, maximising team output.
Deputy Manager
Growing Wild Nurseries
2021.09 - 2025.03
- Supported the management of an outdoor nursery and led a team of 5 staff, maintaining exceptional standards of care, safety and customer engagement.
Business Manager
Benefit Cosmetics
2018.09 - 2021.09
- Customer-facing leadership role focused on sales performance, relationship building, team management and delivering premium customer experiences.
Restaurant General Manager
2017.05 - 2018.09
- Managed restaurant operations, including customer service, complaint handling, food safety, staffing, training and commercial performance.
Education
Early Years
Sheffield Hallam University
Sheffield09.2024
BA (Hons) - Early Childhood Studies
Sheffield Hallam University
Forest School Skills Qualification - undefined
Sheffield Hallam University
Skills
- Customer service and guest experience
- Safety compliance and risk management
- Advanced safeguarding and welfare
- County lines awareness
- FGM awareness and prevention
- Prevent duty
- Emergency response and incident management
- Conflict resolution and de-escalation
- Leadership and team development
- Cultural awareness and inclusivity
- Communication and relationship building
- Calmness under pressure
- Problem solving and decision making
- Professional presentation skills
- Training, coaching, and mentoring
- Operational management across multiple sites
Safeguarding & Compliance Training
Extensively trained in Child Protection, Safeguarding, Prevent Duty, County Lines Awareness, FGM Awareness, Safer Recruitment, Health & Safety, Food Hygiene, Equality & Diversity, Risk Assessment, Behaviour Management and Incident Reporting.
Additional information
Full UK Driving Licence with no points. Passionate about travel, delivering exceptional service and working with people from diverse backgrounds. Available for shift work, weekends, bank holidays, overnight duties and international travel.
Timeline
Nursery General Manager
Fenwood Nursery
2025.05 - 2026.05
Senior Cluster Manager
The Limetrees
2025.03 - 2025.05
Deputy Manager
Growing Wild Nurseries
2021.09 - 2025.03
Business Manager
Benefit Cosmetics
2018.09 - 2021.09
Restaurant General Manager
2017.05 - 2018.09
BA (Hons) - Early Childhood Studies
Sheffield Hallam University
Forest School Skills Qualification - undefined
Sheffield Hallam University
Early Years
Sheffield Hallam University