Carla Fazzino

I have undertaking many roles within the business

Customer services

Administration

Collections and delivery bookings

meeting with clients.

Sales

Operations Coordinator

• Answer phone lines promptly and professionally
• Arrange relevant collections, transit routes and deliveries
• Input event tracking for all bookings and in-transit consignments taken
• Liaise with both Operations departments and where required Imports, to ensure any imports arrive back in line with correct SLA (transit time)
• Provide the Customer with updates on all exceptions or issues
• Request and enter all POD's
• Provide quotes when requested to the relevant Customer
• Monitor the emails for the Service Centre
• Work with suppliers (agents) to deliver a seamless, high quality Customer Experience
• support the control with dispatching vehicle or allocating the vehicle.
• Responds promptly and appropriately to the needs of the customer and suppliers to ensure their requests for service and assistance are adhered.
• Ensure all jobs are collected and delivered with agreed timescales – Delivery by Time.
• Client operational queries are dealt with effectively and promptly and the client is made fully aware of the outcome.
• Skilled listener, able to understand and empathise with Customers whilst understanding context and the Customer supplier relationship
• Ability to self-motivate and work with the minimum of supervision

I completed and worked many shifts and rolls including :

Data input

Warehouse

Debrief

Controllers Room

Computer room and returns

International and cash on collection

Admin and payroll

• Received and unloaded supplies for storage.
• Employed innate positivity and enthusiasm to create enjoyable retail experiences for customers.
• Assisted customers with product selection and sales, recommending items to increase transaction value.
• Engaged customers to enhance in-store experience and provide outstanding customer service.
• Oversaw accurate labelling and packaging of stock.
• Carried out active selling from initial customer greeting.
• Accepted card, cash payments in register system.
• Operated cash registers with accuracy and processed cash and card transactions.
• refunds and exchanges.