Carla Corcoran
Coventry
Overview
14
14
years of professional experience
5
5
years of post-secondary education
Work history
Sales Manager
Croner
05.2022 - 06.2026
- Experienced Sales Manager with a strong track record of delivering and exceeding sales targets within a fast-paced B2B environment.
- Responsible for managing a key deal source generating £4–5 million in revenue per financial year, ensuring consistent performance, growth, and stakeholder engagement.
- Skilled in performance management, including conducting regular reviews, setting KPIs, managing underperformance, and driving continuous improvement.
- Proven ability to coach, mentor, and develop high-performing sales teams, helping individuals maximise their potential and achieve business objectives.
- Experienced in leading recruitment, onboarding, training, and ongoing development of sales professionals.
- Strong track record of generating new business opportunities while growing and retaining existing client accounts.
- Experienced in consultative selling of HR, employment law, health & safety, and business support solutions.
- Strong relationship builder with excellent communication, negotiation, and stakeholder management skills.
- Competent in analysing sales performance data, forecasting revenue, and implementing strategies to drive business growth.
- Effective at managing the full sales cycle, from lead generation and prospecting through to closing and account management.
- Recognised for fostering a positive, accountable, and target-driven culture that delivers consistent results.
- Sent from my iPhone
Sales Executive
EON Energy
02.2020 - 10.2021
- Managing own portfolio of direct customers up to 350,00kwh.
- Pricing and securing energy contracts off live energy markets.
- Negotiating with customers and providing accurate information whilst using the challenger sales technique to close deals.
- Liaising with relevant operational functional areas to achieve business objectives.
- Working to an individual and team target.
- Understanding market influences & competitor awareness.
- Providing and educating the customer with the different products and AVS’ available including EPS energy fund, multi purchase, Renewable energy & Mid-term review.
- Construct an acquisition Sales strategy by preparing, evaluating & critically assessing each sales opportunity to achieve business targets.
Crew Leader
Evans Halshaw – Car Store
05.2018 - 11.2019
- Assisting with the everyday running of contact center.
- Managing performance through coaching and mentoring.
- Creating rota’s and managing work force based on forecast data.
- Creating, implementing, and reviewing processes.
- Opening and closing of entire building.
- Managing approx. 29 FTE Sales Agents and Finance Advisors.
- Fully SAF qualified up until May 2019.
- Liaising and problem solving with over 30 sites across the UK.
- Generating leads and appointments for over 30 sites across the UK.
- Interviewing potential candidates for different roles across the business.
- Decision maker for recruitment.
- Exceeding expectations and targets set by the company.
- Breaking company records.
Assistant Sales Manager
UK Flooring Direct
05.2016 - 05.2018
- Supporting Sales Manager to lead approx. 15 FTE of Sales Agents.
- Coaching, mentoring, and supporting staff.
- Managing own sales targets to ensure consistent high achievement (as a role model) in addition to management support tasks.
- Process management, improvements, and implementation.
- Reporting on sales/staff performance on regular basis.
- Ad-hoc duties to support Senior Management team.
- Managing shifts and adherence to site-close practices (as a site key-holder).
- Having started in a Sales Advisor role, I gained promotion to AM role after approx. 11 months within the business.
- I have successfully achieved my sales target on every month, in most cases far exceeding expectations.
- YTD 118.62% for current period.
- Consistently within Top 3 sales performance.
- Supported 2 underperforming team members to realign performance; Coached them through call listening exercises, sharing best practice around admin tasks and ensuring both agents had a clear and correctly prioritized task list. Both agents successfully hit target for 3 consecutive months following coaching support.
Staysure Travel Insurance
11.2015 - 03.2016
- Oversaw the 'Gradbay' team, consisting of fresh recruits, with a primary focus on nurturing and mentoring their sales skills.
- Delivered hands-on coaching through side-by-side interactions to support Sales Executives to deliver KPIs.
- Market travel insurance policies, with a focus on providing coverage for pre-existing medical conditions.
- Held the award for highest value policy sold in the business to date.
- Overachieved consistently month on month, conversion 55% vs 63%, average value order £250 vs £280 and all ancillary products while remaining compliant.
- Sent from my iPhone
Customer Services Advisor
TUI UK & Ireland
02.2012 - 09.2015
- First point of contact for all online customers and travel agent’s.
- Problem solving and ensuring its always in best interest of business and customer.
- Working to and achieving sales targets and KPI’s.
Education
GCSEs -
Cardinal Wiseman RC School
Coventry 09.2000 - 09.2005
Skills
- Leading Sales teams to success and financial reward
- Strong process management skills
- Resilient, tenacious, and adaptable
- Effective and emotionally intelligent communicator
- Strong Process Management skills and experience
- Coach, mentor, and role model within business environments
Timeline
Sales Manager
Croner
05.2022 - 06.2026
Sales Executive
EON Energy
02.2020 - 10.2021
Crew Leader
Evans Halshaw – Car Store
05.2018 - 11.2019
Assistant Sales Manager
UK Flooring Direct
05.2016 - 05.2018
Staysure Travel Insurance
11.2015 - 03.2016
Customer Services Advisor
TUI UK & Ireland
02.2012 - 09.2015
GCSEs -
Cardinal Wiseman RC School
09.2000 - 09.2005