
Experienced Operations Manager with a strong background in event planning and logistical coordination at all levels. Demonstrates expertise in managing workplace safety regulations, including COSHH guidelines, and holds a Personal Licence. Skilled in maintaining composure under pressure, with additional qualifications such as a forklift licence and food allergen awareness. Committed to delivering seamless events while ensuring compliance with safety standards and enhancing guest experiences.
Offering strong organisational abilities. Experience in managing schedules, inventory, and ensuring guest satisfaction. Ready to use and develop skills in team coordination, budgeting, and event planning.
Managed logistics and operations for matchday events across five different restaurants, ensuring smooth execution and effective team collaboration.
Executed comprehensive bar ordering and line cleaning protocols, utilising inventory management systems to enhance stock rotation efficiency.
Crafted comprehensive rotas for matchday and non-matchday events, incorporating staff schedules and operational requirements.
Secured multiple sponsorship deals for matchday advertising and shirt sponsors, driving increased brand engagement.
Generated substantial revenue through the sale of VIP experiences and comprehensive matchday hospitality packages.
Elevated guest satisfaction and loyalty through tailored hospitality services during events.
Safeguarding level 5
Personal Licence
WSET level 2
Allergen Awareness
Driving Licence