Summary
Overview
Work History
Education
Skills
Affiliations
More about me.
References
Timeline
Generic

Carl Smith

Cae,caer

Summary

Punctual and efficient Delivery Driver known for reliability, route planning and excellent customer interactions. Motivated to provide prompt, friendly and professional service at all times.


Responsible Driver adept at navigation and efficient, on-time deliveries. Possess comprehensive visual memory and excellent sense of direction.


Energetic Delivery Driver focused on maintaining accurate delivery records, recording tracking information and completing driver log and vehicle performance forms. Dedicated to safety and efficiency with extensive knowledge of vehicle maintenance.


Driven Area Manager with experience ensuring ongoing improvement of customer service standards within assigned territory.


Accomplished Area Manager skilled at driving key performance indicators and sales to achieve budgeted goals.


Reliable Area Manager able to thrive in high-volume, fast-paced environments.

Driven and resourceful professional seeking to excel as Area Manager. Utilises leadership and strategic planning skills to drive business growth and team effectiveness. Committed to delivering impactful results and fostering culture of continuous improvement.


Driven professional with exceptional leadership abilities and knack for strategic planning and team development. Proficient in managing operations and driving sales growth through effective communication and problem-solving. Ready to make significant impact and achieve outstanding results.

Overview

9
9
years of professional experience

Work History

Delivery driver

Papa John's Pizza
Blackwood, Caerphilly County Borough
08.2022 - 08.2023
  • Improved client satisfaction by delivering freshly made food promptly and accurately.
  • Maintained vehicle cleanliness for a professional appearance.
  • Reduced fuel costs with efficient route planning.
  • Ensured safety by regular vehicle inspections and maintenance.
  • Provided excellent customer service, enhancing company reputation.
  • Communicated effectively with dispatch team to ensure timely deliveries.
  • Adhered strictly to traffic laws whilst on duty reducing penalties incurred due to traffic violations.

Area manager

Papa John's Pizza
Merthyr Tydfil, Merthyr Tydfil
04.2018 - 08.2022
  • Improved team efficiency by implementing new strategies for task delegation.
  • Conducted regular performance reviews, leading to increased staff satisfaction.
  • Streamlined operations by introducing innovative managerial procedures.
  • Promoted a positive work environment which increased employee retention rate.
  • Supervised daily store operations, ensuring optimal customer service delivery.
  • Trained members of the team for improved overall productivity.
  • Led multiple teams across different areas, fostering collaboration and communication.
  • Managed budgets effectively, maintaining financial health of designated area stores.
  • Analysed sales data regularly for informed decision-making processes.

  • Ensured compliance with all regulatory standards to maintain brand reputation.
  • Liaised regularly with senior management to discuss operational updates and improvements.
  • Handled crisis situations promptly and efficiently, minimising potential risk or damage.
  • Approached new tasks and projects with enthusiasm and passion, increasing employee motivation and morale.
  • Upskilled staff through targeted training opportunities, enhancing team capabilities.
  • Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
  • Resolved conflicts promptly to promote positive environments for customers.
  • Conducted audits and risk assessments to achieve regulatory compliance.

Store manager

Papa John's Pizza
Blackwood, Caerphilly County Borough
07.2014 - 09.2017
  • Developed a team-oriented environment by implementing effective leadership strategies.
  • Ensured high levels of customer satisfaction with proactive interaction and prompt issue resolution.
  • Boosted store's reputation for excellence through meticulous upkeep, product presentation and customer service.
  • Streamlined operations to maximise efficiency and minimise waste.
  • Managed staff rosters, ensuring adequate coverage during peak times.
  • Led training sessions for new employees, equipping them with necessary skills and knowledge.
  • Maintained an organised stock room for easy accessibility of goods.
  • Handled cash transactions accurately, minimising financial discrepancies at the till.
  • Implemented promotional displays to increase product visibility and sales.
  • Resolved customer complaints effectively, protecting the store's image and consumer relationships.
  • Upheld health and safety regulations within the premises to ensure a safe shopping environment.
  • Monitored inventory levels consistently to avoid stock shortages or overages.
  • Facilitated smooth checkouts by maintaining efficient till operations.
  • Coached underperforming employees improving their job performance significantly.
  • Oversaw business staffing and training, building successful, customer-focused team.

Education

GCSEs -

Lewis School Pengam
Caerphilly, Caerphilly County Borough

Skills

  • Health and Safety Compliance
  • Picking and packing
  • Cash handling
  • Customer Service
  • Manual handling
  • Multitasking
  • Attention to Detail
  • Inventory management
  • Complaint resolution
  • Dispute management
  • Route planning
  • Route management
  • Vehicle maintenance
  • Order verification
  • Packing procedures
  • Punctual and reliable
  • Courteous and polite demeanour
  • Order management
  • Time management skills
  • Heavy lifting
  • Dispatch coordination
  • Excellent sense of direction
  • Strategic navigating
  • Contactless deliveries
  • Vehicle fuelling
  • Logging paperwork
  • Multi-drop deliveries
  • Manual transmission driving
  • Full UK driving licence
  • GPS and route planning
  • Local routes understanding
  • Responsible driving
  • Responsible driver
  • Local area knowledge
  • Food storage
  • Advanced planning
  • Mobile delivery apps
  • Dependable and reliable

Affiliations

  • Fishing
  • Gaming
  • Walking
  • Social Media Creator (Talking about Mental Health)
  • Reading
  • I'm interested in History
  • I'm interested in Traveling and exploring new places

More about me.

I'm a reliable and trustworthy person, I have experience in dealing with stressful situations. I have been recovering from and operation that went wrong last year hence not being employed for the last year and four months. I have had Crohn's Disease for the last five years.




References

References available upon request.

Timeline

Delivery driver

Papa John's Pizza
08.2022 - 08.2023

Area manager

Papa John's Pizza
04.2018 - 08.2022

Store manager

Papa John's Pizza
07.2014 - 09.2017

GCSEs -

Lewis School Pengam

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Carl Smith