Summary
Overview
Work history
Skills
Languages
Certification
Reference
Timeline
Generic

Carl Salmons

North London,United Kingdom

Summary

Customer service professional with over 18 years experience in the builders merchant industry. Skilled in supporting trade and retail customers, handling complex orders, resolving issues and maintaining strong client relationships. Experience in stock management, order processing and coordinating with sales and logistics teams to ensure timely delivery. Known for in-depth product knowledge, clear communication and the ability to provide tailored solutions that drive customer loyalty and repeat business.

Overview

19
19
years of professional experience
1
1
Certification

Work history

Supervisor

Lords Builders Merchants
London
03.2019 - Current
  • Lead staff on the shop floor overseeing daily operations and ensuring sooth customer service.
  • Manage stock levels, merchandising and product display to maximize sales and maintain availability.
  • Provide expert advice to trade and retail customer on building materials, tools and supplies.
  • Train and mentor new staff, improving product knowledge and service delivery.
  • Ensure compliance with health and safety standards and company policies.
  • Delegated tasks effectively, ensuring balanced workloads throughout the team.
  • Improved customer service by managing all queries and complaints effectively.
  • Trained new employees, increasing productivity across the team.

Duty Manager

Builders Depot
London
09.2016 - 03.2019
  • Open and close the store, ensuring smooth daily operations
  • Manage trade counters, including electrical and paint departments
  • Deliver exceptional service to trade customers and the general public
  • Oversee merchandising, stock levels, and staff coordination
  • Act as point of contact for customer issues and operational decisions.
  • Managed a team of 5, providing coaching, rotas, and performance feedback to maintain high standards

Heavy Side Manager

Selco Builders Warehouse Tottenham
London
01.2016 - 09.2016
  • Managed the heavy-side yard and goods-in area
  • Managing a team of six
  • Controlled stock of aggregates, cement, timber, and other materials
  • Operated forklifts safely and efficiently
  • Coordinated with suppliers and warehouse staff for stock availability
  • Provided technical advice to customers
  • Prioritizing task to meet deadlines efficiently
  • Reducing stock shortages and improving restocking.
  • Presenting a professional and friendly first impression of the branch to all customers.

Tool Hire Supervisor

Selco Tool Hire Cricklewood
London
01.2014 - 01.2016
  • Supervised the hire department, managing contracts and inventory
  • Carried out testing, servicing, and basic repairs of tools.
  • Provided knowledgeable support to trade customers on tool usage
  • Maintained health & safety compliance across all equipment.
  • Coordinated bookings, deliveries, and returns of hire equipment, maintaining accurate records and schedules.
  • Monitored stock levels and liaised with suppliers for repairs, replacements, and new equipment.
  • Reduced downtime and improved equipment turnaround through proactive maintenance and scheduling.

Trade Counter Supervisor

Selco Builders Warehouse Cricklewood
London
02.2007 - 01.2014
  • Led day-to-day operations of the busy trade counter
  • Supported a wide customer base with building product sales and advice
  • Processed returns, handled refunds, and managed core product ranges
  • Ensured excellent stock control and replenishment
  • Prepared quotes and invoices, ensuring accuracy and clarity for trade clients.
  • Acted as primary point of contact for trade customers, resolving queries and building long-term relationships
  • Oversaw order processing, quotations, and invoicing with accuracy and attention to detail.

Skills

  • Forklift and combi truck operation
  • Reach and counterbalance trucks
  • Safety and first aid certification
  • Good communication skills
  • Key-holder
  • Customer focus
  • Problem solving
  • Very good time management
  • Team motivation

Languages

English
Native
Polish
Beginner

Certification

  • Customer Service Excellence Workshop.
  • Fire Safety & Evacuation Procedures.
  • First Aid at Work (3-day course).
  • Leadership & Team Management Training.
  • Level 2 Certificate in Retail Skills.
  • Health & Safety in the Workplace.
  • Manual Handling Training.
  • Counterbalance Forklift Licence.
  • Tool Hire Equipment Safety & Maintenance.

Reference

Available on request

Timeline

Supervisor

Lords Builders Merchants
03.2019 - Current

Duty Manager

Builders Depot
09.2016 - 03.2019

Heavy Side Manager

Selco Builders Warehouse Tottenham
01.2016 - 09.2016

Tool Hire Supervisor

Selco Tool Hire Cricklewood
01.2014 - 01.2016

Trade Counter Supervisor

Selco Builders Warehouse Cricklewood
02.2007 - 01.2014

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Carl Salmons