Summary
Overview
Work History
Education
Skills
Timeline
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Carl Payne

Northampton ,Northamptonshire

Summary

Accomplished professional with expertise in decisive decision-making, time efficiency, and P and L accountability. Demonstrates leadership excellence through effective staff management and training, ensuring adherence to Health and Safety regulations. Proficient in financial reporting, stock control and ordering, event planning, employee development, business performance analysis, budget planning and execution. Committed to driving business success through strategic planning and operational efficiency.

Overview

25
25
years of professional experience
4
4
years of post-secondary education

Work History

Senior restaurant general manager

Pizza Hut UK
Northampton, Northamptonshire
02.2000 - Current
  • Ensured smooth operations by maintaining open communication lines with all staff members.
  • Managed staff rosters for optimal productivity and efficiency.
  • Identified areas of improvement through regular performance reviews.
  • Oversaw inventory management to prevent stock shortages or excesses from occurring.
  • Maintained a high standard of food quality with strict adherence to health and safety regulations.
  • Coordinated promotional events to increase brand visibility within the local community.
  • Improved customer satisfaction by implementing innovative restaurant management strategies.
  • Trained team members to deliver exceptional customer service.
  • Boosted profitability through effective cost control measures.
  • Handled customer complaints efficiently, ensuring their swift resolution whilst maintaining client satisfaction levels.
  • Quickly identified problem situations, skilfully resolving incidents to maintain satisfaction of involved parties.
  • Maintained smooth restaurant operations by coordinating and enforcing personnel policies and procedures in line with company standards.
  • Hired, trained and managed 30 restaurant staff to consistently exceed customer service delivery goals.
  • Reviewed financial data, adjusting operational budgets to consistently maximise profitability.

Education

GCSEs -

Mereway Upper School
Northampton, Northamptonshire
09.1996 - 06.1999

NVQ Level 5 -

Mereway Upper School
Northampton, Northamptonshire
09.1999 - 06.2001

Skills

  • Decisive decision-making
  • Time efficiency
  • P and L accountability
  • Leadership excellence
  • Financial reporting
  • Staff management and training
  • Stock control and ordering
  • Event planning
  • Employee development
  • Business performance analysis
  • Budget planning and execution
  • Health and Safety regulations

Timeline

Senior restaurant general manager

Pizza Hut UK
02.2000 - Current

NVQ Level 5 -

Mereway Upper School
09.1999 - 06.2001

GCSEs -

Mereway Upper School
09.1996 - 06.1999

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Carl Payne