Summary
Overview
Work history
Education
Skills
Personal Information
Timeline
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Carl Lewis

Milton Keynes,Buckinghamshire

Summary

Dynamic and results-driven training professional with a proven track record in e-learning design, corporate training delivery, and technical facilitation. Skilled in conducting training needs analysis, designing strategic learning solutions, and leading end-to-end training programs across diverse business functions. Recognised for exceptional communication, stakeholder engagement, and the ability to translate complex concepts into accessible, engaging content.

Overview

19
19
years of professional experience

Work history

Instructional Designer -

Tesco PLC
Welwyn Garden City, Hertfordshire
12.2018 - 11.2024
  • Solely responsible for initial needs analysis, design, and implementation of high-quality technical learning content focused on secret management for software developers and software engineers.
  • Placed large emphasis on designing engaging learning experiences, using combination of Adobe After Effects mixed with AI, to help enhance business performance, learner experience, and knowledge
  • Assisted technical team in achieving digital transformation goals by identifying and addressing gaps in employee knowledge and behavior including addressing cultural change in key areas after analysis this would later help in analysis stage of course creation.
  • Worked closely with stakeholders, interviewing SMEs to collate information and create storyboards using PowerPoint to cover required learning objectives and to give stakeholders chance to comment and submit feedback during implementation of online course material.
  • Responsible for all reviews of training courses designed by team to make sure all courses were up to date and satisfied operational requirements and needs of business.
  • Developed regular assessments and user polls throughout project to evaluate course effectiveness, altering content and delivery to achieve student learning goals
  • Placed large emphasis on designing engaging learning experiences,
    using combination of Adobe After Effects mixed with AI Avatar including speech cloning software.
    enhance business performance, learner experience, and knowledge
    retention.
  • Assisted technical team in achieving digital transformation goals
    by identifying and addressing gaps in employee knowledge and
    behavior including addressing cultural change in key areas after
    analysis this would later help in analysis stage of course creation.
  • Worked very closely with stakeholders, interviewing SMEs to collate
    information and create storyboards using PowerPoint to cover
    required learning objectives and to give stakeholders chance to
    comment and submit feedback during implementation of online
    course material.
  • Responsible for all reviews of training courses designed by
    team to make sure all training courses were up to date and satisfied
    operational requirements and needs of business.
  • Developed regular assessments and user polls throughout project
    to evaluate course effectiveness, altering content and delivery to
    achieve student learning goals
  • Introduced engaging multimedia elements in course design, bolstering learning engagement.
  • Reviewed and revised existing courses for continuous quality improvement.
  • Collaborated with subject matter experts for content accuracy improvement.
  • Adapted courses into multiple formats for diverse learner accessibility.
  • Led on-site training programmes, facilitating learner understanding of complex concepts.
  • Integrated company values into training materials, reinforcing corporate culture.

Senior Instructional Designer - Milton Keynes

Equinix
City of London
04.2021 - 11.2022
  • Responsible for developing learning solutions for all internal courses, using ADDIE methodology.
  • Used analysis to establish suitable skills assessment, led role out of virtual Instructor-led training courses in external global locations for Data engineers. This was to prove successful in providing all 210 U.S. based Data engineers with necessary business-critical course for them to complete their jobs proficiently.
  • Demonstrated and conducted effective needs analysis, along with project management skills, along with evaluation of all completed courses.
  • Assisted in implementation and administration of Learning Management System (LMS), including user support, troubleshooting, and suggested customisation of current system.
  • Regularly collaborating with business stakeholders and SMEs on training initiatives for redesign of curriculum globally for several lines of business, this also incorporated collaborating with SMEs who helped to create PowerPoint presentations,
  • Used Camtasia to create virtual instructor-led courses online with their help to cover technical courses SMEs would use for their weekly meetings and presentations.
  • Regularly Collaborated with two other instructional designers and worked with subject matter experts globally to complete alternative and additional required projects and learning deliverables.
  • Provided specialist guidance and specialised knowledge to other members of team regarding training issues.
  • Used storyboarding in PowerPoint to allow SMEs opportunity to comment, this was used to describe course content to all stakeholders involved in course and give feedback when required.
  • Led creation and discovery of assessment questions for all technical courses created, this was used to create quiz questions for learners' retention on completion of course
  • Used In-depth knowledge of Articulate Storyline and Articulate Rise for course creation.
  • Streamlined learning processes for improved learner engagement and retention.
  • Integrated gamification strategies, increasing learner motivation and participation.

Technical Program Training Manager (Contract)

Civica UK Ltd – Luton Borough Council
Luton, Bedfordshire
10.2017 - 10.2022
  • Solely responsible for managing and organising training and development requirements for employees of Luton Borough council.
  • Responsible for creation and design of documentation including booklets along with technical and non-technical user guides, and where appropriate work alongside Stakeholders to supply appropriate content ready for migration of Microsoft Office focusing on basic office applications, Excel, Word, SharePoint, Outlook and PowerPoint.These are based and supported on hybrid Citrix Platform.
  • There where several internal technical courses I have also currently organised for Civica technical staff.
  • Produced interactive e Learning course using Adobe Captivate for Skype for Business, this has been uploaded onto Luton Borough Council LMS I am also actively assisting various internal business groups with document and course creation.
  • Co-coordinated training for 3000+ Luton Borough council staff by creating blended learning course which involves users accessing video detailing use of Skype for business, this is followed by interactive user video with click and follow instructions showing them correct steps to effectively use software, this finishes with final multiple-choice quiz to reinforce user learning.
  • Motivated non technical staff to realise benefits of using features of Office 2016 and general use of new Citrix IGEL software used by council.
  • Fostered environment conducive to continuous professional development with regular feedback sessions.
  • Reported on training program needs and challenges, collaborating with management to address improvements.
  • Produced training and supportive materials tailored to organisational needs.
  • Planned training schedules, prepared materials and booked necessary rooms and facilities.
  • Identified skill gaps among workforce, enabling targeted training interventions.

Technical Software Trainer

ICSA Software International – London
London, Holborn , London
02.2015 - 07.2017
  • Had responsibility to conduct and construct training for clients, this involved showing them fundamental skills needed to use company bespoke software.
  • Clients would consist of administrators or company secretaries through to company Directors and Stakeholders.
  • Training at client premises would take place regionally throughout UK and occasionally internationally.
  • Facilitation would be set up to involve anything between 20 to 40 delegates at any one time using company laptops, would teach delegates using computer monitors and whiteboard supplied at client premises, sometimes using online Web conference calling, or Skype for business to maintain communication outside of office environment if classroom training facilities were not available.
  • Training would be held for anything up to 4-5 hours sometimes longer either at large company premises or training in pre-agreed location within client premises.
  • Kept accurate records of all client activity and monitored progress by calling client to make sure training produced was satisfactory, then uploading results and progress through company intranet site Alpha.

Senior Trainer (Contract)

Marks And Spencer
Paddington , London
01.2015 - 01.2015
  • Tasked along with Project management team to implement Change management for training requirements of business,
  • Managed team of three trainers for an Office 365 Migration Project dealing with over 7,000 users in M&S head office in Paddington most users coming from an Microsoft Office 2010 background.
  • Constantly engaged with Business Unit Coordinators and VIPs on upgrade for business and change from MS office 2010 to Office 2013 deployment in order to effect change.
  • Trained and facilitated users along with team on new features of Office 2013 365, including use of OneNote, and OneDrive used extensively within business environment.
  • I delegated to team, deployed and created on-line user guides including hand-outs (quick reference cards) for users not used to new system.
  • Created compelling "How Do I" QRGs for injection into M&S Online SharePoint intranet site for access by all
  • Led technical troubleshooting of issues resulting from change of Office 2010 to deployment of Office 2013 onto user's machines, all this information was logged into tracker system Excel based spreadsheet on company website so reference could be made to specific problems for purpose of record gathering for team and project management team.
  • Streamlined onboarding processes for improved employee integration.
  • Delivered high-quality training materials, improving overall team efficiency.
  • Facilitated learning and development sessions to boost workforce productivity.
  • Identified gaps in staff skills, effectively tailoring content to address these areas specifically.
  • Conducted regular evaluations of existing training programmes for continual refinement and enhancement.
  • Built strong relationships with stakeholders to facilitate seamless training implementation.
  • Developed effective training manuals, modules and teaching aids.
  • Facilitated soft skills training, improving communication and interpersonal abilities.

Senior Trainer (Contract)

Taylor Wimpey Homes
London , London
09.2014 - 12.2014
  • Responsible for teaching delegates how to use Taylor Wimpey bespoke COINS Management Software. I used Projector and white board along with preparation of number of company laptops before a session and setting up of COINS software module on laptops using virtual desktop, all this had to be done on each one session in classroom environment.
  • Had 4 weeks to learn software. Sessions consisted of 3 courses held throughout day from Monday to Friday 8 am until 5.30 pm.
  • Created all lesson plans, train- trainer notes, including creation of handouts along with course delivery for up to 10 delegates over 3 months for Taylor Wimpey homes during Office 365 2013 Migration roll-out, this consists of Site Managers and Company Stakeholders.
  • Facilitated non-technical delegates some who had never even used Laptops alongside using and navigating Windows 7 desktop. Delegates were taught how to use MicroSoft Lync for messaging and sharing files and conference calls, this was essential for their communication from site site.
  • Training consisted of showing candidates how to use Microsoft Excel to create Gantt Charts for record keeping and analysis of performance. Use of Microsoft Outlook for organising and scheduling of appointments and emails across building sites throughout UK. All had to be re-enforced as facility to use it was there but no one was effectively using it.
  • Conducted bite-sized after hour classes for technical and non technical staff to re-enforce benefits of Microsoft Outlook, including Microsoft Word for creating documents and how to edit those documents, this also proved very successful, and another class was then started for other staff.
  • Fostered an environment conducive to learning by encouraging open communication and feedback among trainees.
  • Delivered high-quality training materials, improving overall team efficiency.
  • Developed comprehensive training programmes by identifying staff needs.
  • Monitored employee progress, offering feedback to management on additional training requirements.
  • Developed effective training manuals, modules and teaching aids.

Training Development Manager (Contract)

Milton Keynes College
Milton Keynes
01.2014 - 09.2014
  • Responsible for the long-term training and development needs for staff on 3 sites within the Buckinghamshire area, this consisted of Central Milton Keynes College, Bletchley College, and Silbury Boulevard Business College.
  • Started an e-learning project for all colleges. This involved looking to embed E-learning into the colleges current system. The assigned project and long term needs of the college were to see that all staff had adequate information regarding what training they could do to further enhance they're development and future skill-sets.
  • Managed and designed a booklet to help staff in their career progression which I then created and compiled to completion using Adobe InDesign.
  • Researched, then created, wrote and produced the content of the completed company booklet.
  • Initially communicated with staff using various techniques such as the creation of a multiple choice questionnaire to gauge what staff would see as a need for their personal development, Organised facilitation sessions with departments, where staff would attend and talk about which future needs and courses they felt would be suitable for them to increase effective productivity whilst at work.
  • Introduced better communication throughout the college by the effective use of Microsoft Office Suite, particularly the use of MS Lync for file sharing the Office 365 software program was never used by the college despite being installed by the college some time ago.
  • Helped delegates through regular floor walking whilst all this was in place, assisting the IT department with any problems with college staff using, accepting, or understanding Microsoft 365 software.
  • Also oversaw the successful delivery of key projects, ensuring adherence to established timelines and budgets.

Senior Technical Trainer

Deloitte
Milton Keynes , Milton Keynes
02.2010 - 04.2014
  • Assigned along with other trainers by Deloitte UK Milton Keynes to help and train IT support Staff to be ready for the global change and the incorporation of Remedy 7.5 this role had started as a contract role initially for three months then was extended to a full time role as Managers were impressed with my performance amongst other trainers and promoted me to Senior and asked for me to be included on all future IT projects.
  • After my assignment to a new role, tasked with managing 9 trainers from two UK sites, Milton Keynes and Head office premises in London. I had travelled regularly to Deloitte UK head office in London weekly to deliver training workshops and organise induction training to new staff and new Senior Management throughout my term with Deloitte UK.
  • Organised Stakeholder Manager training along with senior management training by using and sometimes having to conduct Training needs analysis with the use of WebEx or conference calling as managers were always busy and could not communicate during working hours.
  • Organised training material with IT Managers and created course material, which included comprehensive quick reference guides and the creation of E-Learning courses using Adobe captivate this was used to show IT staff the steps needed for procedural change from the now upgraded Remedy 7 IT software, these courses were uploaded onto the company intranet IT staff site to help IT staff access much needed troubleshooting information.
  • Trained internal staff on the usage of Mobile communications, and integration of mobile software with company software this was included as part of the global change. Created an eLearning module on how to use Mobile communications effectively.
  • Responsible for organising the training team delivery to groups of staff, I was always pushing the use of effective communication skills to help staff accept change this was essential to the ongoing effectiveness of the program as we were the face of Deloitte.
  • Monitored one on one training needs and taught the use of CRM Microsoft software to newly appointed managers and senior management during the transition.
  • Organised evaluation and gathered feedback throughout Remedy 7.5 training to help improve the training needs of IT staff consisting of 1st line, senior analysts and specialists.
  • After evaluation, I organised user acceptance testing using handpicked members of staff to make sure all involved were happy with the upgrade before initial global release.
  • Enhanced employee technical proficiency by delivering comprehensive training programmes.
  • Prepared user manuals and quick reference guides simplifying complex technical jargon for non-technical personnel.
  • Conducted hands-on workshops, resulting in better practical skills among trainees.
  • Scheduled classes based on availability ensuring maximum attendance.
  • Fostered an inclusive learning environment that catered to diverse learning styles and abilities.
  • Led team meetings to discuss progress and potential improvements on instructional methods.

Technical Trainer

Siemens Communication
Milton Keynes , Milton Keynes
09.2005 - 08.2010
  • Played a very key role in the provision of help desk support floor walking and in provision of desk side training on use of bespoke in-house systems and Microsoft Office 2010 along with roll-out of Windows 7 from Windows XP.
  • Designed and developed self-help SharePoint based internal intranet site to enable users to resolve problems and familiarise themselves with new systems, this was linked with companies own SharePoint site.
  • Solely introduced and produced induction material for New internal staff based on specific department and roles they were joining and developed induction programme complete with user guide for new Field Engineers to instruct them on how to log tickets in Remedy this was not in place when I started. Staff were originally classroom trained, this was shown to save company time and resources.
  • Held and organised procedural and company policy training sessions on password reset practices and use of specific tool kits used by company, this was sometimes on a one on one basis and occasionally acting as facilitator within work time training sessions.
  • Worked heavily alongside HR assisting Corporate Communications and aided with the planning of training advertisements and working to identify forecasted new joiners and plan training much needed training accordingly.
  • Developed customised learning materials for improved knowledge retention.
  • Fostered an inclusive learning environment that catered to diverse learning styles and abilities.
  • Scheduled classes based on availability ensuring maximum attendance.
  • Created engaging presentations to facilitate understanding of complex concepts.

Education

CSEs - Junior School

Challney Boys School
Luton
09.1982

High School Diploma - Computer Science

Luton Technical College
Luton
08.1982

Skills

  • TAP Qualified- Training Delivery Skills/ Digital Blended Learning
  • Proficient in E-Learning/creation & design
  • Skilled in the use of Adobe InDesign & PowerPoint presentations, Proficient in using Articulate Rise/ Storyline
  • Floor walking, troubleshooting and very confident talking to an audience
  • Facilitation & delivery training courses to delegates/ stakeholders
  • Use of projector or white board for training
  • Great team player
  • Good problem-solving skills
  • Adaptability
  • Self confident
  • Creativity
  • Good leadership and management Skills
  • Creation of Training Needs Analysis and training strategies
  • Stakeholder liaison

Personal Information

I really enjoy flying in my spare time and seek to involve myself in anything associated with aviation. I have attained a Private Pilot's licence from the age of 19 years old, and a current Qualified Twin engine rated Commercial Pilot and fly regularly at the weekends in summer for a local Parachute club.

Timeline

Senior Instructional Designer - Milton Keynes

Equinix
04.2021 - 11.2022

Instructional Designer -

Tesco PLC
12.2018 - 11.2024

Technical Program Training Manager (Contract)

Civica UK Ltd – Luton Borough Council
10.2017 - 10.2022

Technical Software Trainer

ICSA Software International – London
02.2015 - 07.2017

Senior Trainer (Contract)

Marks And Spencer
01.2015 - 01.2015

Senior Trainer (Contract)

Taylor Wimpey Homes
09.2014 - 12.2014

Training Development Manager (Contract)

Milton Keynes College
01.2014 - 09.2014

Senior Technical Trainer

Deloitte
02.2010 - 04.2014

Technical Trainer

Siemens Communication
09.2005 - 08.2010

CSEs - Junior School

Challney Boys School

High School Diploma - Computer Science

Luton Technical College

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Carl Lewis