Carl Lewis

During my job placement as an Instructional Designer at Meta, I gained extensive experience in leveraging cutting-edge technologies, specifically the Meta Quest 3 headset and Meta Ray-Ban technology, to create immersive and impactful learning experiences. My role involved a comprehensive range of responsibilities, from designing curricula to aiding in the implementation of advanced AR and VR solutions, all aimed at enhancing the educational and training processes.

*Designed and developed short micro interactive learning modules maximum of 10 minutes duration to help Resellers and Distributors focus on the Meta Quest 3 headset, this would significantly help enhance user engagement and learning retention.

*Collaborated with subject matter experts to integrate AR and VR elements into existing curricula, creating a hybrid learning approach that catered to various learning styles.

*Developed comprehensive instructional materials and user guides to accompany AR and VR learning modules, ensuring learners could effectively navigate and benefit from the technology.

*Reviewed adherence to the already established but not complete curriculum and communicated required changes and development.

During my job placement as an Instructional Designer in the Cyber Technology Department at Tesco, I was solely responsible for the initial analysis, design, and implementation of high-quality technical learning content focused on secret management for software developers and software engineers.

• Reviewed adherence to the established curriculum and communicated required changes and development to senior staff.
• I offered comprehensive blended learning solutions, incorporating multiple methods of delivery, I suggested and succeeded in implementing online instructor-led instructional videos along with creating supporting PowerPoint Presentations for trainers. This included artificial intelligence instructor-led online courses to meet specific performance objectives collaborating with department heads to conduct needs assessments, identify skills gaps, and develop tailored training programs.
• I suggested and oversaw the selection and implementation of a new LMS which was to replace the current LMS (Terranova) after conducting an analysis this resulted in a more user-friendly platform and a 70% reduction in training time.
• I placed a large emphasis on designing engaging learning experiences, using a combination of Adobe After Effects mixed with AI, to help enhance business performance, learner experience, and knowledge retention.
• I assisted the technical team in achieving digital transformation goals by identifying and addressing gaps in employee knowledge and behaviors including addressing cultural change in key areas after analysis this would later help in the analysis stage of course creation.
• I worked closely with stakeholders, interviewing SMEs to collate information and create storyboards using PowerPoint to cover the required learning objectives and to give stakeholders a chance to comment and submit feedback during the implementation of online course material.
• I was responsible for all reviews of training courses designed by the team to make sure all training courses were up to date and satisfied the operational requirements and needs of the business.
• Developed regular assessments and user polls throughout the project to evaluate course effectiveness, altering content and delivery to achieve student learning goals.

• Responsible for developing learning solutions for all internal courses, using the ADDIE methodology.
• Using analysis to establish suitable skills assessment, I led the role out of virtual Instructor-led training courses in external global locations for Data engineers. This was to prove successful in providing all 210 U.S.-based Data engineers with the necessary business-critical course for them to complete their jobs proficiently.
• Demonstrated and conducted effective needs analysis, along with project management skills, along with evaluation of all completed courses.
• This included assisting in the implementation and administration of the Learning Management System (LMS), including user support, troubleshooting, and suggested customisation of the current system.
• Regularly collaborating with the business stakeholders and SMEs on training initiatives for the redesign of the curriculum globally for several lines of the business, this also incorporated collaborating with SMEs who helped to create PowerPoint presentations, I used Camtasia to create virtual instructor-led courses online with their help to cover technical courses the SMEs would use for their weekly meetings and presentations.
• I regularly Collaborated with one other instructional designer and worked with subject matter experts globally to complete alternative and additional required projects and learning deliverables
• I provided specialist guidance and specialised knowledge to other members of the team regarding training issues.
• I extensively worked alongside subject matter experts on multiple projects on all levels globally to obtain information and to determine objectives for training curriculum and course design.
• I would use storyboarding in PowerPoint to allow the SMEs the opportunity to comment, this I used to describe course content to all stakeholders involved in a course and give feedback when required.
• I led the creation and discovery of assessment questions for all technical courses created, this I used to create quiz questions for learners' retention on completion of the course
• I have In-depth knowledge of Articulate Storyline and Articulate Rise for course creation.

• I was responsible for the Project management and timely completion of all newly allocated courses; this would include the content design of bespoke courses for all the company employees including Network Rail engineers and track personnel.
• I worked alongside SMEs and stakeholders, in collaboration with external corporate trainers, this was essential to conduct and organise much-required virtual classroom training
• I Managed a team of learning designers, and trainers, and conducted LMS administration to ensure the successful delivery of external training courses supplied to businesses outside of Network Rail, the implementation of all courses that had been created by the team would use both internal designers and the occasional support of externally approved media suppliers.
• I would collaborate with all external suppliers using the administration and application of all policies in line with the Network rail procedures.
• I was also responsible for the upload of SCORM packages into the LMS, this included the creation, editing and configuration of courses on the Moodle LMS, I would oversee the process right through to course publication.
• Tasks also involved keeping track and logging all prioritised courses, including meeting timelines and project milestones, using Microsoft Project and updating the Network Rail system using an online Excel database activity tracker.
• I was also responsible for making sure that all training materials and NR policies were adhered to throughout the ADDIE model and all procedures were followed in Line with Network Rail processing guidelines this would include overseeing the selection, customization, and optimization of the Learning Management System (LMS) to improve user experience and tracking capabilities.
• I was also responsible for communicating with all areas of sponsorship for courses including having a close relationship with all course Subject Matter Experts and stakeholders for each project throughout the entire ADDIE phase.
• Once the course was completed, I would create documentation for Train the Trainer sessions, this was to equip Network Rail corporate trainers with the skills that they would need to teach virtual courses to the delegates.

• Milton Keynes
• Catapult CP - Milton Keynes
• In the initial stage I created a needs analysis, which was taken from all relevant project stakeholders and subject matter experts, this was to help us identify specific skills within the business and collate business objectives so the training could be tailored for individual engineers, this would also help me to minimise the impact training would have on the business.
• When completed this was to give me a solid foundation for the creation of a Training strategy which was versioned right through to completion and signed off by the project PMO.
• I was responsible for the implementation of all the course material for a new scanning device costing 2 million pounds and a new technical software program this was called "Aspire" which was developed by a German-owned Oil company called TWI Innospection.
• I fully led the creation of a bespoke course using Articulate for Oil Engineers and Mechanical Operators using the software designed for scanning the platforms of Oil rigs out in remote areas and specific areas out at sea around the world, along with input from project sponsors, SMEs and stakeholders,
• I also created and designed an advanced PowerPoint course along with a complex manual which would detail the complicated procedures that the device would achieve, this was suggested by SMEs who were Engineering staff to teach Engineers and operators out in the field.
• to start this process, I created a very detailed storyboard so that all SMEs, stakeholders and training staff could have a vision of what was proposed and give them a chance to comment on what they would like included in the course.
• This project was challenging as there was no access to the internet from these remote areas, output to all staff was reached by uploading all material onto a USB stick which was then given to the client and handed out to all Engineers and operators out in the field.
• I designed and created all slides using company images and created content literature, I used advanced techniques in PowerPoint to make the course as interactive as possible
• I created trainers' notes and train the trainer material for all senior engineers leading their teams to finish the project before signing off.

• I was fully responsible for implementing, change management, budget control, and the transformation plan for the training and development requirements for the 3200 employees of Luton Borough Council.
• I implemented, the new LMS and the routine maintenance and change management of the LBC Learning Management System, resulting in a 30% increase in employee engagement with training materials, the previous system was not maintained efficiently and was determined not adequate enough to support the new system requirements.
• 70% of the Borough Council had been using Google Workspace formally Google G-Suite, I was responsible for the creation of courses to satisfy learner training in the use of Microsoft 365 applications and the transition to the MS Office suite, this included email usage, along with collaboration applications, OneDrive, the transition, and acceptance of team to replace Microsoft Skype for business, with Microsoft Teams.
• I managed and oversaw the preparation of users for the introduction of Microsoft Teams and the creation of media to help the Borough marketing team announce its arrival.
• I was also assigned and responsible for the creation and design of documentation, QRGs and leaflets to help with user acceptance of Windows 10 to support the 365 transition as Windows 7 was no longer supported by MS
• This also included the designing of instruction leaflets, along with technical and non-technical user guides
• When appropriate I would also work alongside Stakeholders to supply appropriate content ready for migration of Microsoft Office 365 focusing also on the basic office applications, Excel, Word, SharePoint, Outlook, and PowerPoint.
• I initially completed a TNA, and detailed training strategy to deliver Microsoft 365, along with various Microsoft Office training courses to supplement the change.
• I was also tasked with the creation of training courses and learning materials which were structured and designed to support a hybrid Citrix Platform.
• There were several internal small technical engineering courses I had been asked to create for Council staff working alongside the technical teams to bring them up to speed with application usage.
• I produced an informative interactive eLearning course for OneDrive, this was to help some users having problems using the file hosting service, this was uploaded onto the Luton Borough Council LMS for access via a link, some council staff were having any issues with user evaluation and testing so were given a multiple-choice quiz after the course to reinforce learning on completion of the mandatory eLearning.
• I set up training for non-technical staff to realise the benefits of using the new features of Windows 10 and Microsoft Office 365 software including the use of the new Citrix IGEL software used by Luton Borough council
• I supervised Luton borough Training staff, including interviewing, discipline, regular one to ones, performance review, and mentoring. to help staff adjust to the new environment.