Carl Hoskins
Newport,Wales
Summary
I'm a reliable hard-working individual who can cope with pressure. I like to keep myself busy and tend to get on well with others and enjoy meeting new people. I also love to learn new things. As you can see from my work experience imp not shy when it comes to trying different things as imp quite adaptable. Confident leader with a background upholding high standards in busy industrial settings. Methodical thinker with proven organisational skills. Excels at logistical planning, supply management, and cost control. Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.
Overview
2023
2023
years of professional experience
1
1
Language
Work History
Shift Leader
Tesco Express
Newport, South Wales
11.2020 - Current
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Trained new employees and delegated daily tasks and responsibilities.
- Enforced company policies and regulations with employees.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Completed cash and credit card transactions accurately using POS software.
- Developed and implemented new processes and procedures to streamline operations.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Conducted performance reviews and provided staff with feedback and guidance.
- Completed daily financial activities and prepared weekly reports for management to inform decision-making.
- Scheduled staff shifts to secure adequate coverage and productive workflows.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Worked flexible schedule and extra shifts to meet business needs.
- Addressed customer needs and made product recommendations to increase sales.
- Learned and adapted quickly to new technology and software applications.
- Managed time efficiently in order to complete all tasks within deadlines.
- Developed strong communication and organizational skills through working on group projects.
- Cultivated interpersonal skills by building positive relationships with others.
Customer Assistant
Tesco Express
Cardiff, South Wales
09.2020 - 05.2021
- Listened to customers in actively to assess issues and provide accurate information.
- Assisted customers with product selection and troubleshooting, providing accurate information and guidance to foster satisfaction.
- Provided exceptional customer service to high-volume customer base, resolving issues, answering inquiries and providing product information.
- Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
- Managed efficient cash register operations.
- Used in-store system to locate inventory and place special orders for customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Loaded and unloaded various delivery vehicles with correct order and balancing.
Customer Assistant
Tesco Express
Newport, South Wales
05.2017 - 11.2020
- Listened to customers in actively to assess issues and provide accurate information.
- Assisted customers with product selection and troubleshooting, providing accurate information and guidance to foster satisfaction.
- Provided exceptional customer service to high-volume customer base, resolving issues, answering inquiries and providing product information.
- Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
- Managed efficient cash register operations.
- Used in-store system to locate inventory and place special orders for customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Owner/Creator
Awesome Bakes, On Going
Newport, South Wales
02.2014 - 06.2020
- Baker) Merchandising, daily running of the business, creating concepts, marketing, pricing, cash handling, sourcing suppliers and products, running website and social media, complying with all legal requirements, and completing daily checks to remain legal.
- Evaluated suppliers to maintain cost controls and improve operations.
- Trained and motivated employees to perform daily business functions.
- Managed day-to-day business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Worked with marketing teams to create print and online advertisements to bring in new customers.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
Cashier Assistant
Alco Minimarket - Caldicot
Caldicot
01.2011 - 03.2020
- Helped customers to locate specific products by conducting thorough stockroom checks, delivering exceptional service.
- Recorded daily transaction information using POS systems, enabling stock success monitoring.
- Minimised long register queues by completing sales transactions quickly and accurately.
Customer Assistant
01.2012 - 05.2017
- Cash handling, accepting deliveries, opening, and closing the store, stock replenishment
Catering Assistant
7 Day Catering Asda
08.2009 - 04.2010
- Preparing and serving food, customer service, serving customers, cash handling, maintenance, and replenishment of vending machines
Catering Assistant
7Day Catering Asda - Chepstow
08.2008 - 05.2009
- Preparing and serving food, customer service, serving customers, cash handling, maintenance, and replenishment of vending machines
Laundry Operator
Sunlight services
Chepstow
04.2002 - 01.2008
- Laundry Operative) Washing, drying, storing, and packing of washed garments
Sunlight Services
Chepstow
10.2007 - 01.2007
- Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.
- Operated machines correctly by following machine instructions and safety regulations.
- Used irons and iron boards to press clothing, folding and organizing garments.
- Sealed, packed, labeled and affixed postage on packages to prepare materials for shipping, utilizing postage meters and sealing tools.
Field Sales Representative
07.2002 - 01.2007
- Door to door sales to customers on behalf of Npower energy.
Carl Hoskins
newport
02.2001 - 01.2007
- Refuse Loader) Sorting and collection of recycling from residential housing
Navitas Organization
Bristol
1 1 - 01.2007
Tewksbury Borough Council, Pertemps Agency, Refuse Loader
05.2006 - 09.2006
- Sorting and collection of recycling from residential housing
Mail Sorter
Seven Beach
09.2005 - 03.2006
- Sorting of mail for distribution
Tewksbury Borough Council
09.2001 - 01.2006
Sunlight Services
01.2004 - 05.2005
- Laundry Operative) Washing, drying, soring, and packing of washed garments
Bar Staff
Jimmy Deans Bar
05.2002 - 03.2003
- Serving customers, cash handling and replenishing of stock and cleaning
Bar Staff
Five All's Pub - Chepstow
12.2001 - 04.2002
- Serving customers, cash handling and replenishing of stock and cleaning
Customer Assistant
Tesco Store
Chepstow
06.2001 - 10.2001
- Serving customers, cash handling and replenishing of stock and cleaning
Education
Diploma - Performing Arts
Crosskeys College
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Chepstow Comprehensive School
Skills
Conflict resolutionStaff activity managementStrategic rosteringTask delegationPre-shift briefingsContinuous improvementHealth and safety complianceQuality AssuranceWorkforce trainingDaily workflowsCash HandlingClient ServiceCreative problem-solvingStrong verbal and written communicationStaff education and trainingSales expertiseComplaint resolutionTechnical Support
Daily workflows
Safety processes and procedures
Account management
Daily workflows
Complaint resolution
Staff education and training
Creative problem-solving
Strong verbal and written communication
Cash Handling
Technical Support
Sales expertise
Planning and Coordination
Written Communication
MS Office
Attention to Detail
Multitasking Abilities
Gluten-free baking
Whole-grain baking
Holiday baking
Management
Timeline
Shift Leader
Tesco Express
11.2020 - Current
Customer Assistant
Tesco Express
09.2020 - 05.2021
Customer Assistant
Tesco Express
05.2017 - 11.2020
Owner/Creator
Awesome Bakes, On Going
02.2014 - 06.2020
Customer Assistant
01.2012 - 05.2017
Cashier Assistant
Alco Minimarket - Caldicot
01.2011 - 03.2020
Catering Assistant
7 Day Catering Asda
08.2009 - 04.2010
Catering Assistant
7Day Catering Asda - Chepstow
08.2008 - 05.2009
Sunlight Services
10.2007 - 01.2007
Tewksbury Borough Council, Pertemps Agency, Refuse Loader
05.2006 - 09.2006
Mail Sorter
Seven Beach
09.2005 - 03.2006
Sunlight Services
01.2004 - 05.2005
Field Sales Representative
07.2002 - 01.2007
Bar Staff
Jimmy Deans Bar
05.2002 - 03.2003
Laundry Operator
Sunlight services
04.2002 - 01.2008
Bar Staff
Five All's Pub - Chepstow
12.2001 - 04.2002
Tewksbury Borough Council
09.2001 - 01.2006
Customer Assistant
Tesco Store
06.2001 - 10.2001
Carl Hoskins
02.2001 - 01.2007
Diploma - Performing Arts
Crosskeys College
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Chepstow Comprehensive School
Navitas Organization
1 1 - 01.2007