Carl Douglas

• Monitoring Statutory Compliance ensuring site remains compliant and support team to ensure service sheets loaded into DART
• Monitor performance of Engineering staff and compliance with Corrigo
• Liaise with projects team to ensure all stakeholders are aware of works and any RFI/assistance is given by site teams to ensure these are supported act as the SPOC for all projects
• Ensure strong support for the Projects team in delivery of the Projects
• Ensure training is carried out on new systems and recorded
• Regular Review of Risk Assessments and Method statements for both engineering and Subcontractors
• Ensure Engineering team are carrying out regular Point of Work Risk Assessments
• Ensure shifts are compliant and all works requiring PTW/ATW are in place
• Be a proactive communicator with all key stakeholders and influencers
• Support the strategic vision of the contract journey
• Liaising with the team and other key stakeholders ensuring they are fully informed about operational updates, processes, and account wide objectives so that they feel part of the wider account team
• Ensure management data is recorded and submitted via the monthly static operations report (SOR)
• Be a leading role working with business stakeholders to ensure that a 'community feel' is present and visible across the building
• Champion the Engineering management team, supporting them in their day-to-day operations in delivering the agreed 6 non negotiables: Customer Experience, Community, Workplace, Relationships, Business Insight & CRE Insight
• Challenge the status quo and be prepared to change processes and procedures to improve building and facilities management
• Proactive management, through improving speed to execute, hitting planned and reactive SLA's and increased customer satisfaction
• Be Safe Aware - carry out audits and inspections in line with business management systems and standard processes and ensure the actions database is updated on a regular basis
• Supervision a team of 20 engineers and 2 admin staff.

• Responsible for overseeing engineering operations for 4 different sites, with an annual turnover of £600 million
• Implemented asset management plans covering facilities and equipment servicing for 4 different sites, aligned with the companies engineering strategy
• Standardised the selection of technology, equipment and parts used in the organisation to enable smooth operations
• Identified and optimised KPIs and used visual dashboards to regularly assess performance across teams
• Part of the senior leadership team, interface with 4 site engineering managers and 40 multi skilled engineers across the 4 sites
• Have 5 direct reports
• Build business case for capex approval
• Implemented capital improvement projects for buildings, facilities and machinery
• Collaborated with contractors and set clear expectations in relation to site safety and project scope and costs
• Acted as a key focal point for escalations and used a logical and evidence-based approach to resolve complex matters
• Engaged with senior stakeholders and company directors to articulate progress across sites and to discuss mitigation strategies for any outstanding risks and issues
• Formulated strategic and operational objectives
• Identified staff training needs in order to facilitate professional development
• Helped the organisations processes remain legally compliant
• Ensured all operations were carried out in an appropriate and cost-effective manner
• Researched emerging technologies within the engineering sector and identified possible use cases across sites
• Established and maintained relationships with third parties and vendors.

Operational Management

• Managed daily operations to ensure efficient and effective handling of service calls and maintenance tasks.
• Scheduling: Plan and schedule service technicians’ daily work, balancing workload and customer needs.
• Resource Allocation: Manage tools, equipment, and inventory to ensure technicians have what they need for their jobs.

Customer Service

• Client Interaction: Act as the primary point of contact for customer inquiries, complaints, and service requests.
• Quality Assurance: Ensure high standards of service delivery and customer satisfaction.
• Follow-Up: Conduct follow-up calls or visits to ensure customer satisfaction after service is rendered.

Technical Support

• Technical Guidance: Provide technical support and guidance to service technicians, helping them resolve complex issues.
• Training: Train and mentor service technicians to improve their skills and knowledge.
• Problem Resolution: Address and solve technical issues that technicians encounter in the field.

Financial Management

• Budgeting: Develop and manage the service department's budget, ensuring cost-effective operations.
• Revenue Generation: Monitor and drive the financial performance of the service department, identifying opportunities for revenue growth.
• Cost Control: Manage expenses and ensure efficient use of resources to maximize profitability.

Safety and Compliance

• Regulatory Compliance: Ensure all operations comply with local, state, and federal regulations.
• Safety Protocols: Implement and enforce safety protocols to protect technicians and customers.
• Documentation: Maintain accurate records of all service activities, ensuring proper documentation for compliance and reference.

Team Management

• Hiring and Staffing: Recruit, hire, and retain skilled service technicians.
• Performance Management: Conduct performance evaluations and provide feedback to technicians.
• Team Building: Foster a positive work environment and encourage teamwork among the service staff.

Strategic Planning

• Service Improvement: Identify areas for improvement within the service department and implement strategic changes.
• Market Analysis: Analyse market trends and customer needs to adapt service offerings accordingly.
• Growth Strategies: Develop and implement strategies to grow the service department and expand the customer base.

• Providing leadership and motivation to a cross-functional team overseeing the installation of industrial Refrigeration and HVAC mechanical installations
• Remaining client focused carrying out installations for the likes of Bidfood, NHS, CAE, Kune and Nagel and ING
• Maintaining awareness of health & safety procedures working in multiple environments including hospitals, schools, commercial offices and distribution center's
• Managing financial controls including budgets and supporting the sales process by preparing tenders
• Working with Sub-contractors and communicating expectations in respects of site safety and project scope
• Developing clear and achievable objectives relating to budget, manpower, materials, scheduling, program and implementation of projects
• Planning workflow including assessing priorities, allocating timescales and distributing work per level of expertise required
• Ensuring all works are in line with Health and Safety protocol and using required escalation channels
• Identifying and resolving project difficulties through effective dialogue with key stakeholders.

• Managing the installation of mechanical Refrigeration and HVAC ensuring that budget and schedule objectives are met
• Performing quality reviews before suggesting areas of improvement, lessons learned, and co-ordination of re-work needed
• Reviewing and implementing quality control procedures through regular spot checking and providing constructive feedback
• Projects delivered for Mulberry, Lewisham Hospital, Kings College Hospital, London Fire Brigade, UCL.

• Overseeing the programming of refrigeration and HVAC mechanical installations on nuclear powered submarines, naval vessels, destroyers and OPVs
• Forecasting completion dates and creating contingency plans in the event of deadlines being missed
• Training of boat and ships crew on systems installed by Johnson Controls, this would include 'open ship close ship' battle scenarios
• Writing instruction manuals for systems installed on vessels
• Maintaining quality control standards as well as meeting environmental and health and safety requirements are met
• Completing projects for BAE Systems, ASC Shipbuilders Australia, MOD UK, Oman Navy, Australian Navy and UK Navy.

• Ensuring the delivery of high-quality City and Guilds Air Conditioning and Refrigeration, instructing trainee soldiers at the Royal School of Military Engineering Chatham: to install refrigeration and air conditioning systems, mechanical, electrical and control elements, which also includes recovering refrigerant, FGAS training
• C&G 2079
• Coaching and mentoring regarding best practice and best approach
• Overview of Monitoring and tracking progress at every level, and ensuring the students are supported throughout the 52 week course.

• Managing project resources to ensure the delivery of Refrigeration and HVAC Mechanical Installation projects for the likes of Al Jazeera, Institute of Directors, Double Negative, Skype, Fugro and Seismic Imaging.

• Managing projects for Tesco, Sainsbury's, Co-Op, Marks and Spencer and Morrisons tendering and overseeing the Installation of and refrigeration systems.

• Completing costing remedial works for 30+ buildings for Logica and ensuring that building comply with statutory regulations.