CARL DAVIES
Summary
A highly motivated, adaptable, and results-driven professional with extensive experience managing complex logistics, schedules, compliance, and fast-paced operational tasks. Proven track record managing high-value KPI matrix targets, auditing regulatory profiles, tracking fuel costs, and delivering exceptional customer service under pressure. Highly versatile, eager to learn new skills, and enthusiastic about trying completely new career paths and roles across any commercial or industrial sector where strong organization, problem-solving, and communication are valued. Specialised training in mental health, focusing on Autism, ADHD, and complex social behaviors. Expertise in implementing strategies that promote mental health support in professional environments. Skilled in addressing challenging behaviors in both teenagers and adults. Dedicated to enhancing workplace inclusivity and understanding of all mental health issues.
Overview
5
5
years of professional experience
Work History
Operations & Logistics
Four Speed Express LTD
11.2023 - Current
- Co-ordination: Evaluated and managed active schedules to ensure timely deliveries and safety adherence.
- Compliance & Audits: Directed routine regulatory audits to safeguard strict business and legal compliance.
- Cost Control: Tracked and analysed expenditures and metrics to discover inefficiencies and reduce company costs.
- System Operations: Utilized specialised digital software platforms to manage workplace health and safety protocols.
- Operations & Logistics
- Conducted rigorous risk assessments for logistics activities, minimising potential disruptions and maintaining smooth operations.
- Supervised team of dispatchers, coordinating daily logistics operations to optimise delivery schedules and routes.
- Conducted search and rescue operations and quickly analysed all medical emergencies as well as administered first aid to injured persons.
- Tracked and traced shipments and supply chain operations, proactively updating customers on logistics.
Planning & Performance
LTS Global Solutions
02.2023 - 11.2023
- KPI Excellence: Managed daily distribution and operational performance to hit strict corporate performance targets.
- Workflow Strategy: Planned and coordinated daily network workflows, minimizing delays while optimizing efficiency.
- Service & Communication: Maintained rapid, high-volume client phone and email communications to resolve inquiries.
- Planning & Performance
- Managed complaints with calm, clear communication and problem-solving.
- Collaborated with team members to achieve target results.
- Engaged with customers to better understand needs and deliver excellent service.
- Achieved service time and quality targets.
- Identified issues, analysed information and provided solutions to problems.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
Operations Planner
Mobile People Powered Logistics
09.2021 - 02.2023
- Strategic Planning: Configured incoming and outgoing assets to ensure safe, logical positioning.
- Incident Management: Monitored live situations to quickly bypass delays and handle sudden route disruptions.
- Developed excellent working knowledge of industry trends and improvements in processes.
- Promoted safe working environment by implementing regulatory standards, policies and guidelines.
- Maximised customer engagement and satisfaction by delivering excellent customer service.
- Met schedule using excellent planning and coordination skills.
- Actively listened to customers to fully understand requests and address concerns.
Education
GCSEs -
Lode Heath Secondary School
Skills
- Network Optimization
- Daily Workflow Management
- Fast-Paced Scheduling
- Detailed Auditing
- Cost Control Tracking
- System & Platform Management
- High-Volume Customer Enquiries
- Inbound & Outbound Issues
- Escalation Handling
- Emergency First Aid Trained
- Workforce Mental & Physical Health Support
- Hands-on property maintenance
- Woodwork/carpentry
- Light electrical
- Painting
- Digital software utilization
- Logistics systems understanding
Timeline
Operations & Logistics
Four Speed Express LTD
11.2023 - Current
Planning & Performance
LTS Global Solutions
02.2023 - 11.2023
Operations Planner
Mobile People Powered Logistics
09.2021 - 02.2023
GCSEs -
Lode Heath Secondary School