Strategic People and Talent Leader with 15+ years’ experience delivering workforce transformation within regulated, infrastructure and customer led environments.
Proven track record of aligning people plans to business strategy, enabling large scale workforce mobilisation, and improving organisational performance through data led decision making.
Experienced operating at senior leadership level, partnering with executives to shape workforce planning, talent strategies and building capability .
Commercially focused, with a strong track record in building high-performing teams, delivering system level change and driving measurable business outcomes.
Overview
19
19
years of professional experience
Work history
HR Resourcing Manager
South East Water
Snodland, Kent
03.2021 - 03.2026
Workforce Strategy & Organisational Impact
Led AMP8 workforce mobilisation, scaling hiring from c.250 to 500 permanent and contractor hires at peak demand across safety critical engineering, scientific and corporate disciplines, including 4 executive director appointments.
Partnered with HR Business Partners and senior leadership to align workforce planning with long-term business demand, influencing headcount decisions and capability priorities.
Developed early careers and university partnership strategy to build sustainable pipelines across engineering, environmental and scientific disciplines.
Commercial & Performance Outcomes
Reduced cost per hire by 27% (from £1,500 to £1,100), delivering sustained annual savings while improving direct sourcing capability.
Maintained recruitment budget performance for five consecutive years following historic overspend.
Reduced 6-month attrition to 5% through improved selection strategy and alignment of hiring insight with retention and performance data.
Leadership & Capability Building
Built and scaled the function from 1 to 6 FTE, developing specialist capability and improving service delivery across the organisation.
Led and developed a high-performing team aligned to key business areas, embedding accountability, performance standards and continuous improvement.
Improved hiring manager capability and engagement through data insight and structured processes.
HR Project Manager
Saga Group Plc
Folkestone, Kent
02.2018 - 04.2020
Led multi year HR transformation programmes within a complex, regulated, customer led organisation.
Managed £1m RFI and vendor selection process for Group HR and Payroll system.
Delivered transformation of remuneration schemes affecting 1,300 employees and £3m annual budget.
Led expansion of flexible working strategy, improving estate utilisation and increasing engagement (+5%).
Chaired cross-functional governance forums and managed senior stakeholder communications.
Recruitment Operations Manager
Saga Group Plc
Folkestone, Kent
01.2014 - 01.2018
Led end-to-end recruitment operations and managed team of 7 Recruitment Managers.
Reduced agency spend by £0.5m annually through commercial supplier optimisation.
Designed contact centre selection processes reducing new starter attrition from c.20% to below 6%.
Introduced 360 candidate feedback and hiring manager evaluation framework to improve candidate experience and quality of hire.
Implemented data-led recruitment reporting and forecasting.
Sales Team Manager
Saga Group Plc
06.2007 - 08.2014
Led high-performing insurance sales teams, accountable for operational and financial performance.