Carine Santos
Beckton,Uk
Summary
Experienced hospitality professional with a strong background in table service efficiency, staff scheduling, and adherence to hygiene standards. Demonstrates a positive attitude and enthusiasm for hospitality, with expertise in handling customer complaints and maintaining food quality standards. Skilled in beverage knowledge, F&B inventory control, and health and safety regulations. Proven ability to motivate staff, conduct training and recruitment, and manage ordering and stock taking. Career goal includes advancing within the hospitality industry while continuing to enhance operational efficiency and customer satisfaction.
Overview
11
11
years of professional experience
Work History
F&B Supervisor
Travelodge
09.2024 - 03.2025
- I am an experienced professional responsible for overseeing the daily operations of a hotel, from ensuring efficient management, and providing strategic direction to overseeing Reception, Bar Cafe and housekeeping
- I am also in charge of supervising staff
- Collaborated with kitchen staff for seamless food preparation and delivery.
- Maintained clean, hygienic conditions in line with health and safety regulations.
- Coordinated catering events to ensure smooth execution and client satisfaction.
- Oversaw cash handling procedures, ensuring accurate accounting at end of shifts.
- Implemented promotional offers to increase sales during slow periods.
- Ensured high standards of customer service were consistently maintained.
- Streamlined ordering process, improving overall efficiency and productivity.
- Trained new staff members on company policies and procedures.
Housekeeping supervisor
Travelodge
04.2022 - 12.2023
- Managed linen inventory efficiently to ensure constant availability for guests' needs.
- Promoted adherence to health and safety regulations for employees' well-being.
- Streamlined communication between front office and housekeeping department leading to improved operational efficiency.
- Updated room status on the hotel software after every cleaning session accurately reducing room turnaround time.
- Delivered exceptional guest experience through maintaining clean, safe, and comfortable hotel rooms.
- Assisted housekeepers in their duties, enhancing efficiency and effectiveness of work done.
- Maintained high standards of hygiene for guest satisfaction.
- Trained staff, improving service quality and consistency.
- Organised training sessions for new recruits which led to faster onboarding process.
- Improved overall cleanliness by implementing new cleaning protocols.
- Resolved guest complaints swiftly to maintain good customer relations and reputation.
Housekeeper
Travelodge
11.2020 - 03.2021
- Completed deep cleaning tasks resulting in a germ-free environment.
- Ensured spotless and tidy environment by performing comprehensive house cleaning tasks.
- Made beds daily to ensure a neat bedroom area.
- Maintained high hygiene standards for improved living conditions.
Cleaner
Principle Cleaner
03.2021 - 09.2021
- Performed routine checks on cleaning supplies inventory to avoid running out of key items.
- Secured premises at end of shift, ensuring safety of all areas.
- Assisted with seasonal deep cleans, contributing towards a fresher environment after periods of heavy use.
- Achieved a sparkling finish for glass surfaces by using appropriate cleaning materials.
- Managed rubbish removal efficiently, ensuring waste was properly sorted for recycling or disposal.
Team member
Tapas Bar
lisbon, Portugal
03.2015 - 04.2017
- Ensured workplace cleanliness with regular maintenance tasks.
- Maintained high standards of food hygiene, securing customer trust.
- Help in the kitchen
- Ensured customer satisfaction by providing excellent service.
- Rotated stock regularly, reducing waste from expired products.
- Handled cash transactions to ensure accurate accounting.
- Cleaned and sanitised bar area, maintaining high standards of hygiene.
- Completed end-of-day cleaning duties, leaving the bar ready for next day's trade.
Customer advisor
Intelcia
01.2014 - 11.2020
- Sold broadband contracts
- Achieving sales quotas consistently every month
- Assisted customers to make informed purchasing decisions.
- Increased customer satisfaction with prompt complaint resolution.
- Resolved queries swiftly, contributing to positive customer experience.
- Oriented new staff members, fostering a supportive team atmosphere.
- Collaborated with team members to meet daily sales targets.
- Built lasting relationships with clients through customer service interactions.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
Education
Diploma of Higher Education - Biomedical science
A.R.U
Cambridge, Cambridgeshire 01/2023 -
Foundation Degree in Science - Biomedical science
A.R.U
Cambridge, Cambridgeshire 01/2021 - 08/2022
Certificate of Higher Education - Gerontology
Escola Superior de Educacao de Coimbra
Portugal 09/2016 - 08/2019
SVQ Level 3 - Profissional Psicosocial
Bernardino Machado
Portugal 09/2014 - 06/2017
Skills
- Table service efficiency
- Positive attitude
- Staff scheduling and rotas
- Enthusiasm for hospitality
- Scheduling staff shifts
- Knowledge of allergens
- Hygiene standards adherence
- Ordering and stock taking
- Breakfast planning
- Staff scheduling
- Complaint handling
- Health and Safety regulations
- Beverage knowledge
- Food quality standards
- Staff motivation methods
- F&B inventory control
- Calm under pressure
- Staff training and recruitment
- Customer complaint handling
- Opera
Languages
English
Advanced (C1)
Portuguese
Native
Spanish
Intermediate
Timeline
F&B Supervisor
Travelodge
09.2024 - 03.2025
Housekeeping supervisor
Travelodge
04.2022 - 12.2023
Cleaner
Principle Cleaner
03.2021 - 09.2021
Housekeeper
Travelodge
11.2020 - 03.2021
Team member
Tapas Bar
03.2015 - 04.2017
Customer advisor
Intelcia
01.2014 - 11.2020
Diploma of Higher Education - Biomedical science
A.R.U
01/2023 -
Foundation Degree in Science - Biomedical science
A.R.U
01/2021 - 08/2022
Certificate of Higher Education - Gerontology
Escola Superior de Educacao de Coimbra
09/2016 - 08/2019
SVQ Level 3 - Profissional Psicosocial
Bernardino Machado
09/2014 - 06/2017
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