Carina J Alcock

• BHS Stage 2 Lunge & Care qualified. Studying BHS Stage 3 Lunge & Care.
• Preparing for BHS Stage 2 Ride and BHS Stage 2 Coach to be taken in early 2025, possibly earlier.
• Live in, paying student at The Talland School of Equitation. on an intensive course with the goal of progressing through BHS Stages (Complete) as quickly as possible.
• Working towards BHS Stage 3 Complete. This qualification covers an enhanced level of horse care, lunging, instructing, and riding inclusive of dressage and show jumping.
• Daily duties: 2-3 ridden lessons per day, 1 stable management lecture per day, feeding (hard feed and hay/haylage), mucking out, grooming, turn out/bring in, maintenance and cleanliness of both yards and fields/fences, grooming, horse welfare (checking for injuries and. ailments, lameness, colic, etc), rugging, plaiting, mane pulling and trimming, clipping, bandaging, first aid, tack maintenance, show and exam preparation of horses, arena maintenance and set up for dressage events and showing.
• Additional experience in: transporting horses internationally, transporting horses myself, vet checks, vaccinations and worming scheduling, organising fun lessons and games.
• Particularly enjoy Drill Riding and Working Equitation and ultimately, making riding fun! Have a passion for body work inclusive of massage and aromatherapy, healing work, and connection with horses.

• Between 2017 and 2021, I returned to the UK with my children leaving my husband working in Qatar
• After organising the family's move back to Qatar in August 2021, I decided not to return to work in the immediate period to focus on the children's transition back into the country and to organise our household and each individual's schedules
• I undertook online courses during this time to expand knowledge on equine rehabilitation
• I completed some ad-hoc work including filming with Qatar Philharmonic Orchestra and the Qatar Concert Choir as a chorister. I also worked with Qatar Pony as a groom.
• During the 4 years in England I had IVF treatment for 2 surrogate babies for 2 couples, whilst tending to my own family's needs alone
• Returning to work at that time was not an option, however I trained in massage, aromatherapy, and reiki,
• Duties included:

- Maintained administrative records

- Executed daily routines in a punctual manner

- Maintained a clean and safe working environment (especially during Covid)

- Scheduling & time keeping (appointments, lessons, clubs, etc)

- Budgeting

- Planning and organisation of events and holidays

- Preparation and cooking of meals

- Maintained a clean home

- Decorating

- Gardening

- DIY

- Transport

- First Aid

- Basic & Advanced Life Support

• My role at Qgrabs.com primarily gave me responsibility for all editorial aspects of deal launches; quality assurance and proof reading, ensuring terms and conditions were written correctly, and the creative synopsis of the deal being launched
• In time I began to handle the marketing for the social media channels
• I initially began working remotely for Qgrabs.com in 2013 and would often ‘write deals' whilst on my journey to and from Qatar Shell
• After the Qatar Shell team was disbanded, I worked for Qgrabs.com full-time in their office.
• Management of creative department outputs
• Write ‘creatives' for upcoming deals in line with the deal schedule including relevant html
• Dynamic prioritisation of workload in accordance with the constantly evolving deal schedule
• Booking form analysis in order to ascertain relevant information to deals
• Liaise with sales managers to ensure all aspects of deals were covered and correct (fine print/highlights, etc)
• Check image suitability for website use
• Upload all creative work to ‘back end' of Qgrabs.com website ready for deal launch
• Customer Service

• I was employed by Qatar Shell to facilitate the set-up of the new Medical & Fire Emergency Operations Centre
• Using emergency experience gleaned from my UK emergency service experience, I was able to design and implement a call taking triage system based on AMPDS (Advanced Medical Priority Dispatch System) in the form of action cards suitable for the plant operations, train team members to use radio telephony (with appropriate language and protocols being followed) and to coach and support the team through complex incident scenarios both on and offshore.
• As the Lead Dispatcher I maintained 24/7 callout responsibility, dealing with emergent and non-emergent calls from all levels of staff within Qatar Shell across the country
• Provide 24/7 emergency coverage to the Qatar Shell GTL plant, Pearl 1 & 2 platforms including vessels, staff accommodation, Doha offices, and any emergency scenarios involving Qatar Shell staff within Qatar
• Part of the Incident Command Team for major and Tier 2 and 3 incidents
• Update Emergency Response documents as necessary
• Lead and support a team of 6 Emergency Dispatchers including recruitment of new team members
• Create operational rosters (including Incident Command Team) and manage Annual Leave to ensure appropriate shift manning including maternity and sickness monitoring
• Use TETRA Radios, CCTV, ‘Red Lines' (emergency call line), and VHF/UHF channels
• Answer emergency calls and dispatch the First Intervention Team/Medical Emergency Response Team as required, notifying relevant outside agencies if the need arose, and ‘standing up' the Incident Command Teams upon Tier escalation

• 999 emergency call-taker for the ambulance service
• Working at SWAST provided me with many development opportunities and challenges including but not limited to: qualifications in Basic Life Support and the use of the AMPDS triage system. I learned to proactively listen whilst assertively taking control of high-pressure situations with oftentimes frightened and distressed callers
• Professionalism was expected throughout and protocol adherence was imperative at all times in an incredibly disciplined environment
• Answering 999 calls commanded a level of control within oneself: being able to manage personal emotions whilst on a call was paramount to a much wanted successful outcome
• I was often selected to perform other non-routine duties within the service including the set-up of Command and Control Rooms for major incidents, training new recruits, guiding them during their induction and mentoring through their probationary periods, and I also spent time ‘on the road' with crew to see what their job entailed
• Discretion, tact, flexibility and the ability to adapt were all essential personality traits of a call taker
• Answer emergency 999 calls using AMPDS (Advanced Medical Priority Dispatch System)
• Extract specific information from callers regarding location and the nature of the emergency, and dispatch resources accordingly
• Provide emergency life saving advice expeditiously, updating Dispatch with important information received during the call
• Use calming techniques to achieve the best possible outcome for caller and patient
• Operate radio equipment (ICCS) and liaise with ‘road' staff, informing them of updates or job alterations, including patient progress/deterioration
• Ensure vehicle response time targets are tracked and met
• Prioritising the emergency workload and re-prioritising where required
• Strategic co-ordination of vehicles and ‘road' staff positioning around the county