Carina Webb

• Managing the customer accounts includes duties such as accurate record-keeping with proficient data entry skills whilst inputting invoices on to the system and allocating incoming payments. Handling sensitive information discreetly maintaining high level confidentiality when sending out monthly statements to the customers and contacting them to discuss their accounts.
• When fulfilling the days deliveries duties first include contacting the customers to take their orders, picking the products from the warehouse and loading and securing them safely in the van then creating the invoices. Planning the most efficient route using sat nav before setting off. Whilst out making the deliveries it's important to maintain a high level or customer service with a smile and patience when needed. There is also some cash handling which of course must be carefully and accurately kept and recorded as well as receipts for expenses such as fuel.

Please note I worked here previously from September 2015 until December 2021 as well, during which time I was also responsible for managing and organising stock levels, placing orders with suppliers and dispatching palleted orders to franchise. I left after having my second child in September 2021.

• Consistently monitored food produced, delivering exceptional quality and presentation standards.
• Maintained clean kitchen environment for food and hygiene safety and compliance.
• Introduced new flavour combinations to capitalise on seasonal, local and in-demand produce.
• Crafted new and exciting flavours and styles to fulfil customer requests including personalised decoation.
• Discovered and tested new ingredients, creating new confectionery concoctions.

Please note although I'm still listing this as a current job, it is very seasonal so I'm only really doing it in the lead up to Christmas.

I managed all aspects of the running of the scrap yard whilst here as listed below;

• Dealing with customer enquiries regarding parts availability and taking vehicle details to quote for.
• Working out vehicle quotes based on parts resale prices including current price we were receiving on iron from the recycling centres.
• Booking the collection of the cars once the price was agreed.
• Accurately recording vehicle and customer details on the system including costs and profits against each one.
• Arranging the order in which the vehicles were depolluted.
• Carrying out daily checks around the yard to ensure the safety and security of all machinery etc.
• Listing cars for sale on ebay as well as parts.
• Producing certificates of destruction for the vehicles once they had been depolluted.
• Regularly contacting the recycling centres for the prices on metal to ensure we were always getting the best price we could.
• Handling and banking cash (and cheques) from any walk in sales of parts or vehicles.

I really enjoyed this job, the only reason it came to an end was that unfortunately the climate for scrap metal at this time kept falling and we were operating at a loss. I had also began a Wamitab course but due to the position coming to an end, so did my course.

• Built strong relationships with customers through professional conduct and clear communication.
• Applied conflict resolution strategies to handle challenging situations whilst maintaining professionalism.
• Handled sensitive information with discretion, maintaining confidentiality at all times.
• Door step collections, all cash payments which were recorded accurately and banked each week.
• Issued cash loans to customers once head office had carried out checks and given approval to do so.

• Enhanced wellbeing by preparing healthy meals and ensuring medication was taken on schedule.
• Provided assistance for daily activities, resulting in increased independence.
• Ensured safety with constant supervision during mobility exercises.
• Built strong relationships to foster trust and emotional support.
• Assisted with personal hygiene tasks to maintain cleanliness and dignity.
• Managed household chores, created a clean and organised living environment.

• Performed high-speed typing, increasing workflow productivity.
• Assured data confidentiality by strictly adhering to company privacy policies and regulations.
• Maintained strict compliance with regulatory requirements regarding personal customer information protection.
• Organised, sorted and verified input data against original documents.

This was a temporary position via recruitment agency Creme Recruitment.

• Facilitated internal communication.
• Supported accurate record-keeping with proficient data entry skills.
• Handled incoming calls for staff, answering questions, directing calls and documenting messages.
• Supported staff with administrative needs for photocopying, faxing and filing.
• Opened and routed business parcels and letters.
• Spent time doing market research and managing Linked In profile.

This was a temporary position via Creme Recruitment agency.

• Assisted in fleet management to ensure optimum utilisation of transport resources.
• Managed urgent requests promptly, minimising disruptions to regular schedules.
• Generated logistics reports for analysis and decision-making.
• Completed and filed paperwork for reporting and administrative purposes.
• Prepared logistics documentation, including shipping manifests and customs clearance forms.

This job ended at the end of my probation period as the company was in financial difficulty, the entire workforce also took a 10% pay cut at this point and I believe about a year later went into administration.

• Coordinated with suppliers for timely delivery of goods.
• Maintained accurate records, ensuring transparency in processes.
• Liaised with warehouse staff for effective space utilisation.
• Ensured compliance with regulatory standards through meticulous documentation.
• Collaborated with sales team to manage product availability during peak periods.
• Audited inventory levels to facilitate restocking processes.
• Accurately input data on software to produce documentation for each caravan.

This was my favourite job I'd had at this point in my life but unfortunately the company went into liquidation when the recession hit.

This job was entering plant orders accurately onto the system from forms that had been posted in and completed by hand.

• Improved kitchen efficiency by assisting in food preparation tasks.
• Assisted chefs with meal preparations for smoother service during peak hours.
• Ensured proper waste disposal to maintain a hygienic kitchen environment.
• Assisted in stock rotation, reducing spoilage and wastage of ingredients.
• Helped in the plating of dishes for enhanced visual appeal and presentation.
• Followed safety procedures whilst using kitchen equipment to prevent accidents on duty.
• Assisted in inventory management to avoid food wastage.
• Prepared ingredients for increased speed of cooking process.

My role here was making accurate updates to club member accounts such as name changes, address changes, tracking flights and allocating airmiles. Also some filing of the documents once changes had been actioned.

• Gained valuable team working experience by participating in multiple group projects.
• Cultivated multicultural awareness.
• Spent time tracking animals such as Rhino's and Elephant to monitor their whereabouts and wellbeing.
• Participated in the safe capture and transportation of 6 Elephant to another reserve.
• Assisted with feeding the lions at the Born Free Sanctuary on the reserve who were sadly unable to be released into the wild.
• Spent time 'bush clearing', chopping down plants and trees that were not indiginous to the area.
• Helped build a very large climbing frame for the children at the local care centre in Alicedale.

• Increased production efficiency by maintaining organised and clean work station.
• Checked product quality for maximum customer satisfaction.
• Sorted defected products to enhance final product quality.
• Used hand tools for precise assembly of parts.
• Operated machinery, resulting in precise and efficient production.
• Collaborated with team members for improved assembly line performance.