Carina Moss
Solihull,United Kingdom
Summary
Dedicated professional with a strong focus on customer service and exceptional communication skills. Expertise in bookings management, cash handling, end of day duties. Known for a friendly demeanour, patience with customers, and meticulous attention to detail. Mastery of time management ensures efficient service delivery. Committed to enhancing client satisfaction and seeking opportunities to further develop my career.
Overview
8
8
years of professional experience
29
29
years of post-secondary education
Work history
Self employed hairdresser
myself
Solihull, England
10.2022 - Current
- Maintained a clean and hygienic work area for optimal health and safety compliance.
- Participated actively in product knowledge sessions; training course to keep up with latest trends.
- Adapted quickly to new styling trends, ensuring relevance in the competitive market.
- Performed routine stock checks, ensuring sufficient supplies at all times.
- Offered advice on hair care products to boost sales.
- Handled cash transactions accurately; ensured smooth end-of-day reconciliation process.
- Worked closely with colleagues to run an efficient salon operation.
- Client consultations to tailor services to individual needs.
Hairdressing/assistant manager
Reflections
Shirley, England
01.2018 - 10.2021
- Supported staff during busy periods to maintain punctuality with scheduled appointments.
- Handled cash transactions professionally, ensuring accurate accounting at the end of each day.
- Upheld high standard of hygiene by regularly sanitising tools and workstations.
- Boosted customer experience with excellent aftercare advice on hair maintenance and product usage.
- Ensured a smooth operation of salon with diligent stock management duties.
- Ensured customers were greeted warmly, providing attentive care to enhance salon experiences.
Bar Maid
Jackie stonehouse pub
Stirchley, England
01.2018 - 10.2019
- Improved customer engagement by maintaining a friendly and approachable demeanour.
- Prioritised cleanliness, resulting in an inviting and hygienic bar environment.
- Demonstrated versatility, adapting to different roles as required during shifts.
- Maintained cash register operations for accurate financial transactions.
- Ensured timely service by managing drink orders during peak hours efficiently.
- Recognised signs of intoxication in guests, refused service when necessary for a safer enviroment.
Carer
Home Instead Senior Care
Hockley Heath, England
01.2017 - 12.2018
- Worked collaboratively with other carers to provide comprehensive service.
- Provided exceptional care to elderly patients by assisting with daily tasks.
- Assisted with mobility to ensure safety and prevent accidents.
- Provided personal grooming assistance such as bathing or dressing up for enhanced self-esteem among clients.
- Ensured proper nutrition by preparing healthy meals for patients.
- Responded swiftly to emergency situations, protecting patient well-being.
- Maintained patient records, guaranteeing accurate tracking of medical history and treatment plans.
Education
GCSEs - English
Alderbrook School
Solihull 09.2000 - 06.2006
GCSEs - Maths
Alderbrook School
Solihull 09.2000 - 06.2006
GCSEs - Science
Alderbrook School
Solihull 09.2000 - 06.2006
GCSEs - Food technology
Alderbrook School
Solihull 09.2000 - 06.2006
GCSEs - Health and social care
Alderbrook School
Solihull 09.2000 - 06.2006
Skills
- Patient with customers
- Friendly demeanour
- Keratin treatment application
- Time management mastery
- Customer Service
- Attention to Detail
- Bookings management
- Cutting and styling
- Exceptional communication
Timeline
Self employed hairdresser
myself
10.2022 - Current
Hairdressing/assistant manager
Reflections
01.2018 - 10.2021
Bar Maid
Jackie stonehouse pub
01.2018 - 10.2019
Carer
Home Instead Senior Care
01.2017 - 12.2018
GCSEs - English
Alderbrook School
09.2000 - 06.2006
GCSEs - Maths
Alderbrook School
09.2000 - 06.2006
GCSEs - Science
Alderbrook School
09.2000 - 06.2006
GCSEs - Food technology
Alderbrook School
09.2000 - 06.2006
GCSEs - Health and social care
Alderbrook School
09.2000 - 06.2006
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