Carina Abel
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Summary
Highly experienced in administrative roles, with a focus on delivering exceptional support services in fast-paced environments. Can streamline processes, manage challenging tasks and ensure smooth operations with exceptional multitasking skills and attention to detail. Possess unique problem-solving abilities and strong organisational skills to enhance workplace productivity and efficiency.
Overview
9
9
years of professional experience
Work history
Admin administrator
AMG Blinds
09.2020 - Current
- Handling customer service enquiries in person, over the phone or via email
- Producing weekly payroll
- Handling all Delivery enquiries.
- Liaised directly with customers to meet needs and maintain satisfaction.
- Oversaw day-to-day office operations such as organising correspondence, managing incoming calls and creating business records.
- Scheduled appointments and maintained calendar.
- Managed CRM system to maintain prompt customer response rates and consistent communications.
Service advisor
Volkswagen Loughton
11.2019 - 09.2020
- Greet customers and offer excellent customer service from intake to release of their vehicles
- Translate customer reported problems to actionable work orders for technicians to complete
- Invoice and collect payment from customers
- Handle and resolve customer complaints regarding services
- Maintain customer records and enter data into company databases.
Receptionist/ veterinary nursing assistant
Goddard Veterinary Group
10.2017 - 11.2019
- Greeting clients and making them feel comfortable
- Maintaining the high presentation standard of the reception area
- Handling customer service enquiries in person, over the phone or via email
- Updating clients on any ongoing problems
- Taking payments and preparing invoices
- Helping in theatre with surgery's monitoring patients.
Customer Service Advisor / Trainee Team Leader
Vauxhall Uk
09.2016 - 10.2017
- Handling telephone enquiries as well as email
- Dealing with legal third parties when required
- Booking customers for test drives
- Be in constant contact with Dealerships regarding car issues
- Calmly deal with often challenging issues in customer complaints department
- Ensure customer satisfaction and trust was beyond expectation
- Escalate calls to relevant departments when required
- Attend meetings
- Elaborate reports
- Good knowledge of CRM and Global connect systems.
Support worker
Mentaur Ltd
08.2015 - 09.2016
- This role consisted of looking after the well-being of young adults with physical disabilities and other conditions such as autism
- Support service users with daily routines such as hygiene tasks and help with feeding
- Preparing meals
- Supporting service users on day trips (E.g.: Library trips, swimming lessons, visit their relatives etc)
- Manage and administrate service users' medication
- Provide companionship and friendship
- Help identify signs of relapse.
Education
BA (honours) - Language Studies-English and Spanish
open University
Teaching
TEFL Level 5 - Current
120 Hour Advanced TEFL/TESOL certificate
TEFL Certificate
Skills
- Database Administration
- Data entry
- Motivational strategies
- Classroom support
- Complaint management
- Cash handling
- Customer service
- Call centre experience
- Microsoft Office expertise
- Time management
- Risk assessment
- Customer relations
- Recruitment oversight
- Telephone etiquette
- Customer service excellence
Languages
Portuguese, English
Spanish
Timeline
Admin administrator
AMG Blinds
09.2020 - Current
Service advisor
Volkswagen Loughton
11.2019 - 09.2020
Receptionist/ veterinary nursing assistant
Goddard Veterinary Group
10.2017 - 11.2019
Customer Service Advisor / Trainee Team Leader
Vauxhall Uk
09.2016 - 10.2017
Support worker
Mentaur Ltd
08.2015 - 09.2016
BA (honours) - Language Studies-English and Spanish
open University
Teaching
TEFL Level 5 - Current
120 Hour Advanced TEFL/TESOL certificate
TEFL Certificate
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