Cari Mai Thomas
Summary
Experienced as a receptionist and administrative and expert administrative team member. Offers wealth of clerical and customer service experience paired with self-motivation and critical thinking skills to independently handle daily needs. Flexes easily between changing demands and adapts to new processes and procedures.
Motivated Cleaner with 3 years of cleaning experience. Excellent organisational skills and multitasking abilities. Confident working individually and collaboratively, while providing professional cleaning services to clients. Organised Receptionist with comprehensive experience in managing front desk operations. Efficient in handling phone calls, scheduling appointments, and greeting clients with warm, professional attitude. Proven ability to maintain confidentiality and manage administrative tasks accurately. Brings strong communication skills and positive, customer-focused approach to enhance workplace efficiency.
Overview
16
16
years of professional experience
Work history
Clinical Coordinator
audiology
Aberystwyth, ceredigion
2025.09 - 2026.01
- The duties I have in audiology are answering the phone, booking appointments, ordering stock, and making sure that the referrals go on the system.
- Making sure that the desk and the office look tidy before I leave every day, and when I pull things out, I put them back where I found them.
- Making sure that the day is full with no spaces, so if someone cancels, I make sure that someone else has the appointment.
- Putting people on the waiting list. Adding new people to the system.
- Opening and sending letters, dealing with the hearing aids, and putting the ear moulds onto the system.
- I speak to patients who come in and ask to make appointments, dealing with their problems. For example, someone comes in and asked to make an appointment to have an impression taken for a second hearing aid, and then I booked him an appointment and changed the tubes for him. I take tubes and batteries to the people who work in the hospital. I send tubes and batteries out in the post to people as well.
Farming
Farm
Eisteddfa Gurig, Ceredigion
2010.05 - 2026.01
- In my spare time as well I work on our sheep farm. I help my family gathering the sheep down from the hill. I get the sheep into the trailer to take them to different places. On shearing days I help wrap wool. I load the sheep into the pens so then I get the dose and vitamins ready to give the sheep them. I take stock to market with my family. I give food and water to the dogs. Last year as well I completed a NVQ level 2 in animal care in Coleg Aberystwyth
Receptionist
Ystwyth Vets
Aberystwyth , Wales
2024.09 - 2025.09
- Welcomed guests and clients in friendly, positive manner.
- Welcomed customers with warmth and enthusiasm to maintain exceptional service satisfaction.
- Provided supportive, attentive, compassionate care to customers with ill or injured pets, minimising upset.
- Scheduled, confirmed and re-scheduled appointments using booking system.
- Gave timely notice of patient arrival to keep appointments running smoothly and on time.
- Answered customer emails and calls promptly and professionally, maintaining efficient front-of-house service.
- Managed front desk operations, efficiently handling client check-ins and check-outs for veterinary appointments.
- Ordered and managed inventory of office supplies and medical stock, keeping track of usage and requirements.
- Trained new reception staff, imparting knowledge of clinic procedures and customer service excellence.
- Collaborated well with vets and nurses to achieve assigned tasks and maintain efficient service provisions.
- Facilitated patient check-in and check-out processes, ensuring smooth operation of reception area.
Housekeeper
Hafod hotel
Devil Bridge , ceredigion
2021.07 - 2025.02
- In housekeeping we change beds, clean the rooms for example change the towels, clean the bathrooms, put fresh tea, coffee, sugar and milk in the tea tray, give the rooms clean cups. Put fresh shampoo, conditioner, body lotion, and shower gel in the bathrooms . We hoover the rooms to make it look nice and tidy for the customers. Make sure that the other residents have refreshers every day, for example we clean the toilets, put clean towels out, fresh things in the tea tray, more toilet roll in the bathrooms. Every morning the housekeeper hoovers and mops the bar and restaurant. And also clean the public toilets and mop it as well. We also put the laundry away on the days when it comes in
Receptionist
Audiology
Aberystywth, Ceredigion
2023.08 - 2024.08
- The duties I have in audiology are answering the phone, booking appointments, ordering stock, and making sure that the referrals go on the system.
- Making sure that the desk and the office look tidy before I leave every day, and when I pull things out, I put them back where I found them.
- Making sure that the day is full with no spaces, so if someone cancels, I make sure that someone else has the appointment.
- Putting people on the waiting list. Adding new people to the system.
- Opening and sending letters, dealing with the hearing aids, and putting the ear moulds onto the system.
- I speak to patients who come in and ask to make appointments, dealing with their problems. For example, someone came in yesterday and asked to make an appointment to have an impression taken for a second hearing aid, and then I booked him an appointment and changed the tubes for him. I take tubes and batteries to the people who work in the hospital. I send tubes and batteries out in the post to people as well.
Education
NVQ Level 2 - Animal Care
Coleg Ceredigion
GCSEs - Health and social care
Ysgol Penweddig
GCSEs - Welsh language
Ysgol penweddig
GCSEs - Welsh literature
Ysgol penweddig
GCSEs - English language
Ysgol Gyfun Penweddig
GCSEs - Science (double award) cash in
Ysgol Gyfun Penweddig
GCSEs - mathematics
Ysgol Gyfun Penweddig
GCSEs - Mathematics- numeracy intermediate
Ysgol Gyfun penweddig
GCSEs - Technoleg Gwyb Cyfnewid (Unigol )
Ysgol Gyfun Penweddig
GCSEs - Bag Cymru Cenedlaethol/sylf cyfnewid
Ysgol Gyfun Penweddig
GCSEs - Tystysgrif her Sgiliau G/S cyfnewid
Ysgol Gyfun Penweddig
Skills
- Customer service
- Office equipment operations
- Database administration
- Multitasking and prioritisation
- Appointment management
- Administration
- Friendly customer service
- Trustworthy
- Office organization
- Positive attitude
- Patient care
- Patient confidentiality
Languages
English
Welsh
Skills
- Multitasking ability
- Greeting customers
- Hard working
- Can work by myself or as part of a team
Languages
6,C2
Education
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Hobbies and Interests
- My interests are helping people and helping on the farm and seeing all the different animals between large and small animals.
- My hobbies are farming, I like to walk, and get to see different places in the country
Timeline
Clinical Coordinator
audiology
2025.09 - 2026.01
Receptionist
Ystwyth Vets
2024.09 - 2025.09
Receptionist
Audiology
2023.08 - 2024.08
Housekeeper
Hafod hotel
2021.07 - 2025.02
Farming
Farm
2010.05 - 2026.01
NVQ Level 2 - Animal Care
Coleg Ceredigion
GCSEs - Health and social care
Ysgol Penweddig
GCSEs - Welsh language
Ysgol penweddig
GCSEs - Welsh literature
Ysgol penweddig
GCSEs - English language
Ysgol Gyfun Penweddig
GCSEs - Science (double award) cash in
Ysgol Gyfun Penweddig
GCSEs - mathematics
Ysgol Gyfun Penweddig
GCSEs - Mathematics- numeracy intermediate
Ysgol Gyfun penweddig
GCSEs - Technoleg Gwyb Cyfnewid (Unigol )
Ysgol Gyfun Penweddig
GCSEs - Bag Cymru Cenedlaethol/sylf cyfnewid
Ysgol Gyfun Penweddig
GCSEs - Tystysgrif her Sgiliau G/S cyfnewid
Ysgol Gyfun Penweddig