CARA LOWE

As a Admin Assistant I:

• Kept and maintained accurate filing system for preservation of office information.
• Provided printing, photocopying scanning support to colleagues.
• Kept files organised and up-to-date for accurate record-keeping purposes.
• Dealt with routine enquiries at reception or by telephone and referred more complex matters to appropriate members of staff.
• Prepared, reviewed and submitted team expense reports.
• Monitored and updated budget and account records.

As a salon assistant I:

• Processed sales, exchange and refund transactions efficiently to reduce customer waiting times.
• Used cash registers and POS systems to request and record customer orders and compute transactions.
• Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
• Answered questions about store policies and concerns politely and professionally, supporting positive customer experiences.
• Resolved customer complaints and answered queries about store products.
• Educated customers on promotions, offers and special events to enhance product sales.