Summary
Overview
Work history
Education
Skills
Activities
References
Timeline
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Cara Langdale

Stockport,Cheshire

Summary

A highly motivated and committed individual with strong analytical skills and a proven ability to make informed judgments based on available data. Expertise in promotion and upselling techniques, business development and employee management, through extensive experience in the hospitality industry. Demonstrates excellent communication and customer service skills, supported by proficiency in POS systems and Microsoft Office Suite. Skilled in cash handling with a track record of managing safes and cashing up tills efficiently. Committed to effective time management and continuous professional growth within dynamic business environments.

Overview

3
3
years of professional experience
4
4
years of post-secondary education

Work history

Restaurant manager

McDonald's
Stockport, Cheshire
08.2022 - Current
  • Coordinated staff schedules to optimise daily operations and ensure adequate coverage.
  • Monitored stock levels and assisted with orders to support effective inventory management.
  • Engaged customers to deliver exceptional service and promptly address concerns.
  • Facilitated training sessions for new employees, ensuring comprehension of policies and procedures.
  • Collaborated with team members to implement health and safety standards in accordance with regulations.
  • Increased table turnover rate through efficient floor management practices.
  • Cultivated positive work environment by fostering team spirit among staff.
  • Managing the store finances this includes things like banking, cash handling and monitoring sales.
  • Working in a fast paced environment making quick decisions during busy periods.

Crew trainer

McDonald's
Stockport, Cheshire
01.2024 - 01.2025
  • Trained new crew members on operational procedures and customer service standards.
  • Mentored team members to enhance skills and improve overall performance.
  • Developed training materials to facilitate effective onboarding of staff.
  • Delivered comprehensive training for improved customer service skills.
  • Developed detailed training manuals, increasing overall crew understanding of procedures.
  • Provided one-to-one coaching, improving overall job competence among new hires.
  • Created a positive working environment by promoting teamwork and cooperation.
  • Lead and Managed a team of around 30 staff , including scheduling, training and performance management to achieve the stores targets.

Education

GCSEs - Science

Saint Annes RC High School
Stockport
09.2015 - 02.2020

Skills

  • I have good analytic skills and the ability to form an opinion or make a judgement based on information given to me
  • Promotion and upselling techniques
  • Business development
  • Employee management
  • From working in hospitality I have gained good communication and customer skills
  • POS system knowledge
  • Microsoft office skills, I'm competent with Microsoft office suite including word, excel and power-point
  • Im good with cash handling due to being in charge of the safe and cashing up tills
  • Good time management

Activities

  • I am passionate about my health and maintaining a healthy lifestyle, helping me to stay focused.
  • I'm a very sociable person and love spending time with friends and family, as i find it important to have a balance of professional and personal life.
  • To organise my time efficiently, by creating reminders and planning events.

References

References available upon request.

Timeline

Crew trainer

McDonald's
01.2024 - 01.2025

Restaurant manager

McDonald's
08.2022 - Current

GCSEs - Science

Saint Annes RC High School
09.2015 - 02.2020

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Cara Langdale