Cara Jones
Pontypridd,Rhondda Cynon Taff
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Enthusiastic Facilities Administrator eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Facilities Assistant and completed training in Business Studies Level 3 through Online Learning College completed with a Distinction pass. Motivated to learn, grow and excel in Administration. Currently completed and passed IWFM Level 2.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Facilities Assistant
Welsh Government - Vinci Facilities
Merthyr Tydfil , RCT
01.2023 - Current
- Sorted and distributed incoming mail to correct recipients throughout busy office environments.
- Managed day-to-day admin, including file organisation, spreadsheet development and report writing.
- Registered visitors, guests and contractors upon arrival, providing relevant building access passes.
- Diagnosed and resolved tech issues in collaboration with IT team.
- Greeted guests and clients with warmth and professionalism.
- Oversaw daily office operations and equipment maintenance.
- Responded to building emergencies and managed repairs.
- Prioritised work to meet demands of fast-paced, pressured environments.
- Delivered high levels of customer satisfaction through attentive, personalised service.
- Maintained administration records with up-to-date information.
- Registered security pass ID checking for vetting
- Booking meeting rooms with Microsoft Teams for Local Facilities Management.
- Ordered hospitality and train tickets, hotels.
- Arranged jobs and dates for contractors to come to sites for PPM
- Assisted in fire drills and other emergency procedures, reinforcing company-wide understanding of safety protocols.
- Responded promptly to any facility-related queries or issues from staff members, fostering better communication lines within the organisation.
- Supported smooth running of day-to-day operations by performing general clerical tasks as required.
- Assisted in the preparation of rooms for meetings, ensuring set-up met exact specifications.
Cleaning Supervisor
VINCI FACILITIES
Pontypridd
04.2019 - 01.2023
- Monitored weekly cleaning supply usage, promptly placing refill orders to minimise delays to services.
- Guided staff to handle chemical solutions in line with COSHH.
- Inspected cleaning quality to achieve pristine standards.
- Trained staff to deliver high-quality cleaning services and boost customer satisfaction.
- Reported on accidents and investigated incidents to protect staff safety.
- Maintained strict health and safety compliance through diligent inspections, mitigating potential risks.
- Oversaw cleaning for multiple clients and sites.
Cleaner
SBFM Ltd, FIRSTSOURCE
Pontypridd
03.2022 - 10.2022
- Worked quickly to complete cleaning within allotted timeframes.
- Safely stored cleaning solutions, equipment and chemicals.
- Used vacuum cleaners and associated accessories to clean various floor surfaces to customer specifications.
- Ensured proper, compliant handling of cleaning equipment, chemicals and materials, upholding excellent safety records.
- Kept floors clean with regular sweeping, vacuuming and mopping.
- Wiped down fixtures to remove built-up dust and maintain appearance.
- Dusted countertops, ceilings and furniture for pristine environment.
Education
GCSEs - Gcse
Coed-Yr-Lan
Pontypridd06.2000
Skills
- Good relationship management skills with ability to adapt style and establish rapport
- Highly determined and motivated with a desire to work hard and achieve high standards
- Ability to work independently as well as part of a team
- Strong communication, organisational, interpersonal, and time management skills
- Ability to cope positively with change and adapt to new situations
- Possesses a solid work ethic, successfully completing tasks within tight timescales
- Confidently manage problems in a positive and assured manner
- Excellent practical skills, appreciation for detail, high levels of concentration and focus
Certification
- OCN Level 1 Maths, City & Guilds - July 2011
- OCN Level 1 English, City & Guilds - July 2011
- OCN Level 1 ICT, City & Guilds - July 2011
- CLAIT - July 2010
- Assertive Course, Gofal - November 2017
- Emergency First Aid at Work Level 3, HABC - March 2018
- Customer Service Level 1, Agored Cymru - December 2018
- IOSH Managing Safely, Groundwork North Wales - June 2023
- Business Administration Level 3 Oakwood Home Learning - August 2023
- IWFM Level 2 - 2025
Timeline
Facilities Assistant
Welsh Government - Vinci Facilities
01.2023 - Current
Cleaner
SBFM Ltd, FIRSTSOURCE
03.2022 - 10.2022
Cleaning Supervisor
VINCI FACILITIES
04.2019 - 01.2023
GCSEs - Gcse
Coed-Yr-Lan
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