Summary
Overview
Work history
Education
Skills
Timeline
Generic

Cara Button

Omagh,County Tyrone

Summary

Reliable Administrator with Health Care industry experience. Offers excellent communication and good judgment to effectively meet team needs. Proactive planner and problem solver.

Overview

18
18
years of professional experience
1
1
year of post-secondary education

Work history

Administrator and HR Assistant

EastEden Ltd
Omagh, County Tyrone
07.2022 - Current
  • Interacted with customers professionally by phone, email and in-person to deliver accurate service information.
  • Assisted clients with daily enquiries and addressed incoming correspondence to maintain timely responses.
  • Effectively managed incoming and outgoing mail to maximise office efficiency.
  • Oversaw database to maintain updated records and accuracy.
  • Collaborated with different departments to maintain positive rapport and smooth workflow.
  • Managed office supply inventory, performing stocktake duties and ordering additional supplies to meet staff needs.
  • Took meeting minutes and distributed to core staff for effective inter-office communication.
  • Assisted with employee relations issues, using emotional intelligence and diplomatic communication to resolve grievances.
  • Drafted periodic reports to inform upper management on KPIs and operational issues.
  • Provided general administrative support by organising and improving filing systems and handling postage and shipping related to HR.
  • Understood importance of strict confidentiality at all times and handled confidential personal information.
  • Communicated interview outcomes with internal and external candidates.
  • Logged job applications, interviews and recruitment outcomes in orderly systems.

Team Leader/ Area Service Manager (Acting)

Nort West Care Services
Omagh, County Tyrone
12.2018 - 05.2021
  • Answered phone calls and responded to emails from clients.
  • Addressed customer complaints and resolved issues.
  • Managed databases and information systems, maintaining accurate and accessible records.
  • Adapted to unforeseen challenges with proactive, flexible approach.
  • Received and actioned feedback to improve personal performance.
  • Monitored health and safety measures for guaranteed compliance.
  • Built positive, productive client relationships for enhanced social support.
  • Maintained confidential case documentation in line with data protection regulations.
  • Promoted independence and positive wellbeing when working with vulnerable adults and children.
  • Kept detailed, accurate records for well-maintained care continuity between support staff.
  • Monitored service user progress, escalating concerns for swift resolution.
  • Responded proactively to changing circumstances for optimised service user care.
  • Administered medication and kept comprehensive records.
  • Assisted in daily personal care routines for improved patient wellbeing.
  • Used manual handling techniques and lifting aids to position clients in safe, comfortable postures.
  • Offered compassionate physical and emotional support to patients, enhancing overall health and wellbeing.
  • Upheld safety and hygiene standards to reduce incidents and accidents.
  • Kept detailed records of care activities, condition changes and treatment responses.
  • Partnered with supervisors and social services team to help coordinate quality care.

Project worker

Inspire
Ballymoney
07.2006 - 10.2017
  • Optimised patient outcomes, using trauma-informed, holistic approaches tailored to individual needs.
  • Ensured client confidence by promoting a service in which individuals felt safe, valued and supported.
  • Developed independent living skills by delivering personal, physical and emotional care.
  • Maintained service satisfaction levels by establishing strong, positive relationships with individuals and their families.
  • Improved wellbeing of individuals by planning and delivering fun and meaningful activities.
  • Resolved tense and difficult situations using de-escalation techniques.
  • Supported Service Users to gain access to support by linking them with wider community resources.
  • Facilitated and liaised with different external and governing bodies
  • Led training sessions on different aspects of looking after Mental and Physical health to both staff members and Service Users.
  • Was responsible for the ordering of, disposal and monthly audits of Service users medication
  • Overseen Legionella checks and HACCP files
  • Keyworker to several Serivce Users

Education

Diploma (QCF Level 3) - Health & Social Care

City & Guilds
Northern Ireland
10.2013 - 05.2014

Community Mental Health Certificate - Health Care

Certificate
Northern Ireland
09.2009 - 06.2010

Skills

  • Leadership skills
  • Attention to Detail
  • Conflict Resolution
  • Calm under pressure
  • Safeguarding knowledge
  • Care management
  • Community engagement
  • Social care
  • Mental health support
  • Therapeutic care
  • Care plan development
  • Development support
  • Advocacy

Timeline

Administrator and HR Assistant

EastEden Ltd
07.2022 - Current

Team Leader/ Area Service Manager (Acting)

Nort West Care Services
12.2018 - 05.2021

Diploma (QCF Level 3) - Health & Social Care

City & Guilds
10.2013 - 05.2014

Community Mental Health Certificate - Health Care

Certificate
09.2009 - 06.2010

Project worker

Inspire
07.2006 - 10.2017

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