Caolan Mone

• Data gathering, addressing non-compliance for high-risk businesses. (Phoenixism, insolvency, Fraud, and refusal to pay contributions).
• Creating detailed standard intervention packages known as (SIPs). Case delivery to ISBC Campaigns and project security teams for appropriate security action.
• I have demonstrated the ability to flex projects and meet deadlines.
• Working closely with colleagues in enforcement and compliance.
• Proficient use of all HMRC systems Including advanced Excel, Power BI, and other Office 365 products.
• As a continuous improvement rep, I contribute to change development across the site, by raising awareness around innovation, benefits realisation, and successes. I lead meetings and highlight successes across my team.

• 10-week course by Belfast Met and PwC.
• Microsoft package training in Excel (Data Cleansing) and Power BI.
• Stakeholder analysis, Project management, and Business analysis.
• Collaboration with other colleagues including client simulation and stakeholder engagement presentations.

• Sales advisor for Intelling communications on behalf of the client TalkTalk.
• Handling customers' queries and renewing contract deals with new and existing customers.
• Building customer rapport and ensuring strict GDPR guidelines and compliance are followed.
• Handling customer complaints and navigating conflict resolutions.
• Achieved the highest monthly sales targets across the UK, onboarding over 50 new customers.

• Manager of the Lockview store from June to September 2019.
• Writing and organising weekly rotas for employees.

Reviewing budgets and meeting weekly sales targets.

• Opening and closing the store, ensuring the premises were always secured.
• Providing advice to customers on current store offers, and recommendations, and building rapport with customers.

Provide staff training and follow challenge 25 laws and regulations.

• Stock management and employee welfare.
• Effective time management, performing tasks in adequate time and delegating employee tasks for business-as-usual duties.
• Developed cash handling skills from handling tills, cash reconciliation, and completing RMS collections during weekly safe collections.

• Manufacturing bespoke windows and door frames.
• Daily and weekly targets with production and meeting strict order requirements.
• Quality checks, ensuring standards were adhered to.
• Experience with welding, and CNC cutting machines.