Manage the daily operations of multiple service stations ensuring prop fuel and solid fuel stock everyday.
Manage the business website for home heating oil and gas oil deliveries across Down and Antrim handling all orders and queries from customers.
Planning routes for our delivery drivers ensuring the most efficient days for extremely busy periods including handling hundreds of orders during the rapid oil price hike at the beginning of March.
Daily reconciliation ensuring balanced books.
Managing stock levels in service stations to ensure correct stock at all times for products.
Shop supervisor
O'Neills Nisa
Cullaville, Newry Mourne and Down
2019.05 - 2023.07
Oversaw daily operations in shop, ensuring smooth workflow.
Trained new members of staff for improved customer service.
Ensured proper display of products to boost sales appeal.
Handled customer queries and complaints, fostering a positive shopping environment.
Managed cash register, promoting accurate financial transactions within the shop.
Shop assistant
Caseys Eurospar
Crossmaglen, Newry Mourne and Down
2017.11 - 2019.04
Assisted in inventory counts, maintaining accurate records.
Assisted customers in finding desired items to enhance their shopping experience.
Greeted every customer warmly, promoting friendly atmosphere.
Completed restocking swiftly post delivery arrival to ensure immediate product availability.
Education
Master of Science - Construction Project Management
Queen's University Belfast
Belfast
2023.09 - 2026.09
Bachelor of Business Administration - Business Studies
Dundalk Institute of Technology
Dundalk
2019.09 - 2023.05
A-Levels - Construction, History
St Colmans College
Newry, Newry Mourne and Down
2013.09 - 2019.05
Skills
Microsoft Office
Customer relationship management
Resilience in high-pressure situations
Logistics coordination
Time efficiency
Leadership skills
Inventory management
Bookkeeping
Experience in: ASTA Powerproject
Affiliations
Gym
Football
Reading
Running
Referees
Academic: Stephen McIlwaine (S.McIlwaine@qub.ac.uk)
Employer: Luke Farrell (lfssaintfield@outlook.com)
Timeline
Master of Science - Construction Project Management
Queen's University Belfast
2023.09 - 2026.09
Operations manager
LFS Enterprises
2023.07 - Current
Bachelor of Business Administration - Business Studies