Summary
Overview
Work history
Education
Skills
Affiliations
References
Timeline
Generic

Caoimhe McCarthy

Bonnyrigg,United Kingdom

Summary

I am a dedicated and adaptable professional with a background in consultative sales, account management, and client-facing roles, underpinned by a degree in Speech and Language Therapy. Known for my ability to quickly learn, tackle challenges head-on, and deliver results, I thrive in environments where both analytical thinking and empathy are required. I come from a big family of girls, so I’ve mastered the art of resilience, negotiation, and keeping a sense of humor under pressure. Currently training for my first marathon, I bring the same determination and discipline to my professional life—whether it’s managing complex client accounts, streamlining workflows, or collaborating across teams to achieve ambitious goals. I’m a hard worker who isn’t afraid to get stuck in, solve problems creatively, and make every project my own.

Overview

7
7
years of professional experience
4
4
years of post-secondary education

Work history

Customer Engagement, Account Management & Sales Ex

Aura Life
Remote
10.2023 - Current
  • Delivered engaging consultations and built strong client relationships, helping customers plan positively for their future.
  • Served as primary account manager for clients, providing ongoing support, resolving issues, and ensuring long-term satisfaction.
  • Managed CRM records and company databases, ensuring accurate, compliant, and up-to-date information for reporting.
  • Designed and improved internal workflows in collaboration with operations, boosting onboarding and sales efficiency.
  • Produced and analysed sales performance reports for management, identifying trends and improvement opportunities.
  • Executed back-office tasks including document processing, correspondence, and fulfilment of client materials.
  • Partnered with marketing and product teams to share customer insights and support service enhancements.
  • Ensured all processes adhered to FCA regulations, maintaining a focus on customer fairness and ethical standards.

Customer Success Specialist

Elder
Remote
09.2022 - 10.2023
  • Delivered consultative, relationship-based sales to inbound leads, advising families on tailored care solutions with empathy and transparency.
  • Matched families with the most suitable carers by gathering detailed backgrounds and personal stories, analysing needs within their broader social and economic context, and confirming cultural fit through direct communication with carers.
  • Managed a large pipeline of prospects at varying stages in their decision-making process, ensuring timely and personalised follow-up.
  • Maintained high data integrity in Salesforce by accurately logging all communications, pipeline activity, and client details.
  • Applied analytical skills to assess customer behaviour and sales patterns, identifying opportunities for improved engagement.
  • Contributed to shaping business growth strategies by sharing frontline insights with management and operations teams.

Brand Solutions & Sales Specialist

Zevas Communications
Co.Cork, Ireland
09.2018 - 09.2023
  • Delivered B2B sales and marketing support across UK, US, and NL markets, converting challenging accounts into active customers through targeted solutions and consultative selling.
  • Worked on finance campaigns (e.g., PayPal) and marketing technology campaigns (e.g., Adroll/NextRoll).
  • Created and nurtured relationships with prospects via cold calls, email outreach, and social media engagement.
  • Maintained accurate CRM and Salesforce records, ensuring all client communications and pipeline activities were up to date.
  • Developed and refined sales scripts for new products and services to improve conversion rates.
  • Partnered with clients to manage sales pipelines, ensuring best practices were followed from lead to close.
  • Provided onboarding support, coaching, and guidance to new team members to accelerate team productivity.
  • Delivered consistent, high-quality customer service throughout the sales cycle, supporting client retention and satisfaction.

Education

Bachelor of Science - Speech and Language Therapy

University College of Cork
Cork, Ireland
06.2018 - 06.2022

Skills

  • Consultative Communication
  • Relationship & Account Management
  • Analytical Problem-Solving
  • CRM & Data Management
  • Process & Workflow Optimisation
  • Cross-Functional Collaboration
  • Empathy & Emotional Intelligence
  • Training & Mentoring

Affiliations

  • Travel & Adventure – Enjoy exploring in our self-converted campervan, making regular trips to discover new places.
  • Running (or quickly walking)
  • Live Music & Festivals – Enjoy attending music festivals and concerts.

References

References available upon request.

Timeline

Customer Engagement, Account Management & Sales Ex

Aura Life
10.2023 - Current

Customer Success Specialist

Elder
09.2022 - 10.2023

Brand Solutions & Sales Specialist

Zevas Communications
09.2018 - 09.2023

Bachelor of Science - Speech and Language Therapy

University College of Cork
06.2018 - 06.2022

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Caoimhe McCarthy