Mina Hilali
Sutton Coldfield,West Midlands
Summary
Enthusiastic individual dedicated to delivering compassion, accessible support. Strong relationship-building skills and emotional intelligence. History of achieving positive results in collaboration with multidisciplinary team.
Overview
25
25
years of professional experience
Work history
Project administrator
Wyson Group Ltd
Sutton Coldfield, Birmingham
04.2025 - Current
- Maintained up-to-date project documentation, ensuring easy access for stakeholders.
- Liaised between different departments, promoting transparency and smooth flow of information during projects.
- Efficiently managed resource allocation across various projects ensuring optimal utilisation and avoiding wastage.
- Tracked costs and schedules using specialised software applications designed for effective project administration.
- Implemented risk management plans for mitigating potential issues during project execution.
- Executed regular status reporting procedures, keeping all stakeholders informed about the progress of projects.
- Provided administrative support to Project Managers, aiding in successful project execution.
- Utilised Microsoft Office tools efficiently to prepare comprehensive project reports.
- Built relationships with stakeholders through outstanding client management skills.
- Delivered projects on time and under budget through strict implementation and cost controls.
- Improved operations by generating project status reports and identifying issues for corrective action.
- Managed estimation processes by preparing bid packages, procurement plans and contract reviews.
- Conducted technical and customer meetings, increasing communication and strengthening stakeholder relationships.
- Determined project schedules and kept projects on track using proactive adjustments to workflow.
Befriender/Mentor
Birmingham Children's Trust
Birmingham, West Midlands
08.2024 - Current
- Delivered one-on-one sessions to guide mentees through various subjects and challenges.
- Listened actively to mentees' concerns, goals and challenges, providing empathetic understanding and personalised guidance.
- Identified and assessed mentees' strengths, weaknesses and areas for development to create tailored mentoring plans.
- Shared personal experiences and insights to offer valuable lessons learned and demonstrate practical application of knowledge and skills.
- Provided constructive feedback and guidance during setbacks, helping mentees overcome challenges, learn from mistakes and develop resilience.
- Personalised instruction and personal mentoring based on individual strengths and abilities.
HRSS Administrator
Claire's
Birmingham, West Midlands
07.2024 - 12.2024
- Interacted with customers professionally by phone, email and in-person to deliver accurate service information.
- Assisted clients with daily enquiries and addressed incoming correspondence to maintain timely responses.
- Issued contracts, conducted pre-employment checks, and made amendments to existing contracts.
- Effectively managed incoming and outgoing mail to maximise office efficiency.
- Oversaw database to maintain updated records and accuracy.
- Collaborated with different departments to maintain positive rapport and smooth workflow.
- Accurately processed leave of absence requests and monitored absence data to prompt management intervention when necessary.
- Sorted incoming mail promptly, reducing clutter and improving organisation in the workplace.
- Evaluated new staff eligibility through thorough reference checks and right-to-work assessments.
- Maintained precise and detailed records for staff and the company.
General Manager
Moroccan Givings
Birmingham, West Midlands
01.2015 - 01.2023
- Implemented effective customer service procedures to encourage positive feedback.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Prepared and reviewed procedural documents for daily operations.
- Completed opening and closing procedures each day.
- Ran promotions and events in line with company standards.
- Delivered high level of service to clients to maintain relationships for future business opportunities.
- Improved online visibility by 50%, using different social media platforms, attending different trading shows.
Owner of Moroccan Pastries shop
Bakkerij Noor
08.2010 - 01.2014
- Established and successfully managed profitable business, demonstrating exceptional entrepreneurial skills and business acumen.
- Optimised daily operations to achieve maximum efficiency and cost-effectiveness.
- Increased sales with 50% by introducing new products and services.
- Supervised staff to deliver top-quality service in alignment with company objectives.
- Applied customer feedback to inform business strategy and foster continued loyalty.
HR Officer
Osiragroup
11.2007 - 01.2010
- Manage requests for personnel file information; working closely with HR Advisors, to ensure requests are validated prior to submission to personnel file
- Addressed employee conflicts, following corporate procedures for timely resolution.
- Responsible of caseload foreign recruited employees, project Indonesia, responsible for immigration process which contain arranging Visa, immigration papers, arranging property and maintain all contact with all organisations involved, immigration department, education centre, Housing association and others involved.
- Carried out new-starter HR briefings, providing up-to-date advice on best company practices for consistent staff compliance.
- Making HR department more approachable for 50%, employees rated HR support positive after implementing pilot HR help desk.
- Provided expert HR advice to line managers to tackle obstacles such as conflict resolution, pay disputes and under-performance management.
- Educated line managers on policy and process changes for implementation.
HR Administrator
Osiragroup
Amsterdam
03.2003 - 11.2007
- Maintained precise, detailed staff and company records for thorough reference.
- Accurately processed leave of absence requests and monitored absence data to use as triggers for management intervention.
- Planned, organised and managed recruitment and selection processes, consistently meeting budget targets and recruitment goals.
- Issued contracts, performed pre-employment checks and amended current contracts.
- Facilitated new hire on-boarding programme by scheduling training initiatives, resolving issues and processing paperwork.
HR Assistent
Combiwel
01.2002 - 03.2003
- Updated records with employee status, personal information and agreement term changes.
- Processed month-end payroll for prompt staff payments.
- Kept physical and electronic personnel files regularly updated for accurate records.
- Prepared and distributed payslips detailing pay and deductions.
- Maintained and updated personnel records, storing employee information accurately for traceability compliance.
- Monitored employee absences against leave allowances, escalating discrepancies to HR manager when necessary.
- Completed new joiner onboarding documentation and reference checks.
- Calculated and recorded monthly staff salaries and contractor payments.
- Answered frequently asked questions from applicants and employees about standard policies, benefits and other HR related processes.
- Approved invoices and timesheets ahead of payment to avoid payroll errors.
Assistent Social Worker
Combiwel
01.2000 - 01.2003
- Responded calmly to manage crises and emergency situations.
- Established and maintained working relationships with clients based on trust and non-judgement.
- Safeguarded client information with strict adherence to privacy and data security policies.
- Collaborated with other professionals in health and social care to coordinate holistic support.
- Collaborated with external support providers to maintain good care continuity.
Education
NVQ Level 2 - L2 Safeguarding in Schools
PET-XI Training - Monarch SWAP Programme
Birmingham 06/2024 - 06/2024
Certificate in higher education - Level 4 Skills for the Workplace
UWTSD (University of Wales Trinity Saint David)
Birmingham 01.2018 - 12 2019
Certificate of Participation - Digital Marketing
Gecko Programme Ltd
Birmingham 09/2015 - 10/2015
Bachelor in Social Work - HRM (Human Resource Management)
University of Amsterdam
Amsterdam 09/2002 - 11/2007
Skills
- Organised and efficient
- Good planner
- Tactful & Patient
- Can cope with high caseload and priorities according to importance
- Human resources management
- Compensation/benefits administration
- Change management
- Business administration
- Customer Service
Languages
English
Advanced
Dutch
Native
Arabic
Advanced
Timeline
Project administrator
Wyson Group Ltd
04.2025 - Current
Befriender/Mentor
Birmingham Children's Trust
08.2024 - Current
HRSS Administrator
Claire's
07.2024 - 12.2024
Certificate in higher education - Level 4 Skills for the Workplace
UWTSD (University of Wales Trinity Saint David)
01.2018 - 12 2019
General Manager
Moroccan Givings
01.2015 - 01.2023
Owner of Moroccan Pastries shop
Bakkerij Noor
08.2010 - 01.2014
HR Officer
Osiragroup
11.2007 - 01.2010
HR Administrator
Osiragroup
03.2003 - 11.2007
HR Assistent
Combiwel
01.2002 - 03.2003
Assistent Social Worker
Combiwel
01.2000 - 01.2003
NVQ Level 2 - L2 Safeguarding in Schools
PET-XI Training - Monarch SWAP Programme
06/2024 - 06/2024
Certificate of Participation - Digital Marketing
Gecko Programme Ltd
09/2015 - 10/2015
Bachelor in Social Work - HRM (Human Resource Management)
University of Amsterdam
09/2002 - 11/2007
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