Candice Dixon
Teaching Assistant/Customer Service
Oadby
Summary
Brings fresh perspective and strong commitment to quality and success. Recognised for adaptability and a proactive approach in delivering effective solutions.
Recently passed with knowledge in being a Teaching Assistant and gained hands-on experience through academic projects and workshops. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start a career and make meaningful contributions with commitment and drive.
Experienced with vocal performance and stage presence. Utilizes vocal techniques and showmanship to enhance audience engagement. Track record of delivering memorable and impactful performances across various venues.
Overview
26
26
years of professional experience
Work History
Customer Service Agent
Bellrock Maintenance & Engineering Services Ltd
11.2017 - Current
- More information on request. Can discuss in interview.
Vocal Coach
Cosmopolitan Arts
09.2022 - 06.2023
- Teaching young youth’s vocal techniques and singing confidence. Preparing lessons according to student’s level of singing ability.
- Assessing any areas which require re learning and development Preparing young persons for events and performances.
- Assisting with expression through songwriting to help with improving mental health.
Trainer/Customer Host/Shift runner
E.A.T (LTD)
06.2013 - 05.2016
- Cashier - Taking orders and communicating with the public, Serving coffee and food. Maintaining Stock and Hygiene control.
- Trainer - Monitoring food safety and hygiene standards. Assisting with the deployment of new regulations and new products. Carrying out O.J. E’s for potential new employees.
- Working alongside Manager to ensure the shop is running effectively and team Members and work standards are ready for audits and inspections.
- Carrying out one to one review with Team Members and implementing improvement and development plans.
- Shift runner - Opening and closing the shop. Stock ordering and waste management. Managing shop floor and kitchen including Running the shop operations independently making sure all tasks and banking are completed.
- Dealing with face-to-face customer complaints, store processes and Call handling. Managing staff members on the day.
Music Workshop Leader
ADHD SOLUTIONS
09.2014 - 06.2015
- Teaching young persons between 11-16 Yrs. with A.D.H.D, Vocal tech and Song writing skills. Assisting A.D.H.D Solutions with field trips to attend music studio workshops.
- Reporting developments and workshop accomplishments to the manager.
Staff Scheduler
Home Instead
03.2013 - 06.2013
- More information on request. Can discuss in interview.
Field Operations Programmer
MITIE
11.2012 - 03.2013
- To manage a team of engineers, complete all engineer work schedules and communicate these to the engineering.
- Team's daily, weekly, monthly with support from the Customer Service Manager and where necessary the Operations Manager. Effective utilization, efficiency and productivity of the field engineers.
- High levels of communication with the engineers, customers, Customer Service Centre, Subcontractors, commercial companies and Contract Managers.
Market Research/Telephone Interviewer - Temp
Ronin Corporation
08.2012 - 11.2012
- More information on request. Can discuss in interview.
Admin and Dispatcher
National Grid
10.2010 - 08.2012
- More information on request. Can discuss in interview.
Singer, Team Leader, Entertainer
Mediterranean Entertainments limited
08.2009 - 08.2011
- Contracted for 3 summers. -More information on request. Can discuss in interview.
Customer Host - TEMP
Premier Inn
01.2010 - 04.2010
- More information on request. Can discuss in interview.
Customer Service Adviser
British Gas/Centrica
11.1999 - 06.2009
- Call Centre Advisor
Education
NCFE CACHE Level 2 Certificate - Understanding Behaviour That Challenges
Aspire
06-2025
NCFE CACHE Level 2 Certificate - Level 2 Safeguarding And Prevent
Aspire
Manchester, United Kingdom06-2025
Certificate of higher education - Understanding Autism Level 2
North Hertfordshire College
06.2023 - 8 2023
Certificate of higher education - Coaching and Mentoring
Be-a Education Ltd
Certificate of higher education - Emotional Intelligence
Be-a Education Ltd
Certificate of higher education - THOMAS–KILMANN CONFLICT MODEINSTRUMENT CERTIFICATION
Be-a Education Ltd
Level 2 Qualification - Adult numeracy
City & Guilds
Diploma - Science Sports Studies
Charles Keene College
01.1998 - 1 1999
Skills
Customer service
Additional Information
GDPR CERTIFICATION - 2023 VIA BELLROCK, INFORMATIONS SECURITY INTERACTIVE CERTIFICATE - 2023 VIA BELLROCK, DBS CERTIFICATE - 2023
Timeline
Certificate of higher education - Understanding Autism Level 2
North Hertfordshire College
06.2023 - 8 2023
Vocal Coach
Cosmopolitan Arts
09.2022 - 06.2023
Customer Service Agent
Bellrock Maintenance & Engineering Services Ltd
11.2017 - Current
Music Workshop Leader
ADHD SOLUTIONS
09.2014 - 06.2015
Trainer/Customer Host/Shift runner
E.A.T (LTD)
06.2013 - 05.2016
Staff Scheduler
Home Instead
03.2013 - 06.2013
Field Operations Programmer
MITIE
11.2012 - 03.2013
Market Research/Telephone Interviewer - Temp
Ronin Corporation
08.2012 - 11.2012
Admin and Dispatcher
National Grid
10.2010 - 08.2012
Customer Host - TEMP
Premier Inn
01.2010 - 04.2010
Singer, Team Leader, Entertainer
Mediterranean Entertainments limited
08.2009 - 08.2011
Customer Service Adviser
British Gas/Centrica
11.1999 - 06.2009
Diploma - Science Sports Studies
Charles Keene College
01.1998 - 1 1999
Certificate of higher education - Coaching and Mentoring
Be-a Education Ltd
Certificate of higher education - Emotional Intelligence
Be-a Education Ltd
Certificate of higher education - THOMAS–KILMANN CONFLICT MODEINSTRUMENT CERTIFICATION
Be-a Education Ltd
Level 2 Qualification - Adult numeracy
City & Guilds
NCFE CACHE Level 2 Certificate - Understanding Behaviour That Challenges
Aspire
NCFE CACHE Level 2 Certificate - Level 2 Safeguarding And Prevent
Aspire
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