Campbell Austin
Brighton
Summary
Business professional with comprehensive background in analyzing complex data to drive strategic initiatives. Known for enhancing operational efficiency and supporting decision-making processes through detailed analysis. Highly collaborative team member focused on achieving results and adapting to dynamic business needs. Proficient in data modeling and process improvement.
Overview
24
24
years of professional experience
Work History
Business Analyst Acting DE Manager Risk & Exam Management
Amex
08.2013 - Current
- Acting as Operation Excellence Manager of the Merchant Servicing and Merchant Back office PRSA
- Supporting Audits including Card Servicing, Argentine Complain Pricing & Disclosures and Merchant Servicing
- Mapping legal requirements to the control environment as part of the CRA (Compliance Risk Assessment)
- Mapping technology Application Risks into the control environment as part of the CEE (Control Environment Enhancements)
- Supporting the business in the RDT (Record declaration template)
- Previous roles cover Audit Readiness Project Analyst and Card/Corporate/Disputes & AC Merchant MCCYCP
- Analyzed business requirements to identify process improvements and enhance operational efficiency.
- Collaborated with cross-functional teams to gather data and support project initiatives.
- Developed detailed documentation of processes, workflows, and system requirements for stakeholders.
- Assisted in the preparation of reports and dashboards to inform decision-making processes.
Inbound/Outbound Motor Insurance Sales Advisor
Rias
11.2010 - 05.2013
- Gathering information for and generating insurance quotes
- Probing client information to ensure FCA compliance and the minimization of write offs and claim invalidation
- Assessing the insurance market and selecting the appropriate underwriter for the client
- Converting Quotes into sales and upselling addon products
- Administering weekly internal company updates for the team
- Built strong relationships with clients through effective communication and personalized service.
Publishing Director
Sotones Music Publishing Ltd.
11.2009 - 11.2009
- Aiding and enlisting local musical talent to be published
- Processing performance royalties for local artists
- Presenting at periodic company meetings
- Organising events
Account Manager
The World Trade Group
11.2008 - 10.2009
- Responsible for booking sponsorship for my own summit
- On-site account management at events around Europe
- Re-booking repeat business
- Sponsorship Sales Executive
- Selling sponsorship for high end summits business to business
- Sourcing leads for the business
Learning & Development Coach (Equivalent Band 30)
Scottish & Southern Energy
08.2007 - 11.2008
- Listening to and analysing sales calls on a wide variety of products
- Performing feedback, coaching and refresher training to help achieve business/individual targets
- Running academy for new sales agents
- Liaising with Management to document managerial duties
- Customer Sales Advisor
- Outbound sales calls
Touring Musician
Touring Musician
04.2007 - 08.2007
- Booking, organising, promoting and performing at events all around the UK.
Booking Line Operative
Barclays Fine Home Insurance
10.2006 - 03.2007
Customer Service Adviser
Centrica
01.2006 - 09.2006
Touring Musician
Touring Musician
08.2005 - 12.2005
Private tutor of guitar, bass guitar and drums for ages range 7-17
Self-employed Music Teacher
09.2001 - 08.2002
- Developed customized lesson plans to address individual student needs and learning styles.
- Utilized various educational tools and resources to enhance learning engagement and retention.
- Monitored student progress through regular assessments and provided constructive feedback for improvement.
- Fostered a positive learning environment that encouraged open communication and collaboration.
Assistant youth worker
Fair Oak & Horton Heath Parish Council (Gap year role)
09.2001 - 08.2002
Education
BA (hons) - English literature with creative writing
Bangor University
01.2004
A Levels - English lit, French, Theatre Studies
Pangbourne College
01.2000
GCSE - Maths, Science and English
Pangbourne College
01.1999
Skills
- Audit
- Process Risk Self Assessment
- Data analysis
- Account Management
- Coaching
References
Parveen Khanna, Position of Analyst (Acting Control Manager), parveen.k.khanna@aexp.com, +1 (416) 454-7093
Hobbies and Interests
In my spare time I am a director of a company called Sotones, which aids the development of grassroots music in Southampton. I am keen musician and have toured with diverse support for artists including Warne Brother’s signing Mystery Jets and television theme song Composer Simon May (Eastenders, Eldorado). The accolades include an all-round scholarship to Pangbourne College. Sports are also an area of interest and I have played Rugby at county level. I have taken an active interest in aiding charity, particularly ‘Hand Shake to Kware’ an organisation which sets up schools and clinics in a slum in Nairobi.
Timeline
Business Analyst Acting DE Manager Risk & Exam Management
Amex
08.2013 - Current
Inbound/Outbound Motor Insurance Sales Advisor
Rias
11.2010 - 05.2013
Publishing Director
Sotones Music Publishing Ltd.
11.2009 - 11.2009
Account Manager
The World Trade Group
11.2008 - 10.2009
Learning & Development Coach (Equivalent Band 30)
Scottish & Southern Energy
08.2007 - 11.2008
Touring Musician
Touring Musician
04.2007 - 08.2007
Booking Line Operative
Barclays Fine Home Insurance
10.2006 - 03.2007
Customer Service Adviser
Centrica
01.2006 - 09.2006
Touring Musician
Touring Musician
08.2005 - 12.2005
Private tutor of guitar, bass guitar and drums for ages range 7-17
Self-employed Music Teacher
09.2001 - 08.2002
Assistant youth worker
Fair Oak & Horton Heath Parish Council (Gap year role)
09.2001 - 08.2002
BA (hons) - English literature with creative writing
Bangor University
A Levels - English lit, French, Theatre Studies
Pangbourne College
GCSE - Maths, Science and English
Pangbourne College
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