Camilla Picchi
Dublin
Summary
Highly resourceful person with excellent communication and organizational skills. A problem solver who works well under pressure with an ability to meet tight deadlines. Capable of adapting to diverse working conditions and communication styles. Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and production scheduling. Sets example for work ethic, punctuality and quality.
Overview
10
10
years of professional experience
Work History
Team Leader
UPS (United Parcel Service)
Dublin 24
10.2019 - Current
- Mentoring and coordinating a team of 13 people, supporting and efficiently dividing the job in the team.
- Management of individuals through performance review, appraisal, and 1:1.
- Supporting HR in the selection of new candidates.
- Coordinate approval for credit and debit notes.
- Built strong working relationships and liaised with internal and external departments, including customer service, sales, credit controller, and other operations teams, to obtain the necessary documentation to meet internal account opening guidelines and requirements.
- Ensured that all requests are prioritized, resolved within agreed timeframes, workflow optimized, priorities identified early, and issues escalated accordingly.
- Demonstrated the ability to identify training needs and develop staff to improve performance.
- Demonstrate strong analytical ability through the review and analysis of daily, weekly, and monthly performance, production, and statistic reports.
- Successfully led different teams within the department such as Italian Phone Team (Oct 2019 - Dec 2019), Query Team (Jan 2020 - Aug 2021), Admin, Operation, Report and Training teams (Sept 2021 - Apr 2024), Discount, Self-billig, Operation and HVIA teams (May 2024 - current date).
SDI Team Coordinator
UPS (United Parcel Service)
Dublin 12
03.2019 - 09.2019
- Responsible for the new procedure related to the Italian electronic invoice regulation.
- Mentoring and coordinating efficiently a team of 4 people
- Daily monitoring and reporting shipments never billed.
- Daily database key entry for import and export shipments.
- Created weekly reports on team performance metrics.
- Analyzed project data to identify areas of improvement in team processes.
Team Support
UPS (United Parcel Service)
Dublin 12
10.2017 - 02.2019
- Providing support for IT and ES teams on procedures and queries.
- Responsible for the Day Planner organization for the teams ES/IT.
- Responsible for the IT/ES daily workload distribution.
- Main point of contact for escalations, up to management level.
Customer Service Billing Representative
UPS (United Parcel Service)
Dublin 12
04.2017 - 09.2017
- First point of contact for all Italian and Swiss billing inquiries.
- Providing excellent customer service with a professional manner.
- Working efficiently in a highly targeted environment.
Waitress
John Kavanagh’s Restaurant
Dublin
10.2016 - 03.2017
Sales Assistant
Fotolandia Digital srl
Ferentino
02.2015 - 04.2016
Education
Professional Diploma in Business -
Griffith College
Dublin, 801.2021
Professional Diploma in Project management -
Griffith College
Dublin, 801.2019
English Advance level Diploma -
Delfin School
Dublin, 108-2016
Leaving Certificate -
Institute of science
Ferentino, IT01.2013
Skills
- People Management
- Customer service and communication skills
- Leadership skills
- Proficient in MS Office package
- Technical, Analytical and Problem-solving skills
- Ability work independently or as part of a team
- Multi-cultural team management
- Goal Setting and Achievement
- Strong work ethic with a focus on developing
- Attention to Detail
Languages
Italian
First Language
English
Proficient (C2)
C2
Accomplishments
Team Leader of the Quarter Award for Q1 2023
Committee
H&W Health and Wellness Committee which promotes and guides the information and activities for wellness program.
Hobbies
✈️
Exploring distant lands
⚽
Every kind of sport
🌍
Sharing my experiences
📷
Capturing moments
Timeline
Team Leader
UPS (United Parcel Service)
10.2019 - Current
SDI Team Coordinator
UPS (United Parcel Service)
03.2019 - 09.2019
Team Support
UPS (United Parcel Service)
10.2017 - 02.2019
Customer Service Billing Representative
UPS (United Parcel Service)
04.2017 - 09.2017
Waitress
John Kavanagh’s Restaurant
10.2016 - 03.2017
Sales Assistant
Fotolandia Digital srl
02.2015 - 04.2016
Professional Diploma in Business -
Griffith College
Professional Diploma in Project management -
Griffith College
English Advance level Diploma -
Delfin School
Leaving Certificate -
Institute of science
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