Summary
Overview
Work history
Education
Skills
Certification
Custom
Timeline
Generic
Camilla Luna McGoldrick

Camilla Luna McGoldrick

Omagh

Summary

Resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes and customer service improvements.

Overview

9
9
years of professional experience
1
1
Certification

Work history

Image Data Analyst Supervisor

My Past
01.2021 - Current
  • MyPast is a unique platform for exploring family history and making amazing discoveries about your past
  • I supervise the images downloading, checking for mistakes, sizes and types
  • Using FTP (File Transfer Protocol)
  • The standard protocol for transferring files over a network
  • SFTP (SSH File Transfer Protocol): A secure version of FTP that encrypts data during transmission
  • FTPS (FTP over SSL/TLS): FTP with added security through SSL/TLS encryption
  • Also using excel and formulas to optimize the organization of the information.
  • Generated reports from extracted data for analyses.
  • Analysed large datasets, drawing meaningful conclusions and providing actionable recommendations.
  • Improved data integrity with rigorous auditing and cleansing.
  • Verified and input data from external sources, confirming accuracy before integration.
  • Advised on data collection and statistical methods to verify reliability of findings.
  • Built, reviewed and maintained data models to meet business requirements.
  • Entered information into data storage and data retrieval systems for processing.
  • Developed dashboards that increased insights, interpretations and predictions for improved forecasting.
  • Supported data improvement initiatives by increasing automation, reducing department costs.
  • Presented data insights and highlighted improvement opportunities aligned with business strategy.
  • Quality assured data supplied by internal and external stakeholders to maintain accurate databases.
  • Participated in requirements meetings and data mapping sessions to understand business needs.
  • Planned and organising surveys and other statistical collections for data analysis.
  • Created bespoke reports according to requests, presenting clear, informative data insights.
  • Used statistics, probability and risk theory to assess potential financial impacts.
  • Highlighted process improvement opportunities to streamline database management and analysis.
  • Cleansed and ordered data to maintain efficient warehousing operations.
  • Developed mathematical, actuarial and statistical theories and techniques.
  • Implemented data workflows to streamline automated Power BI and Databricks input.
  • Supervised mathematical, actuarial and statistical clerks.
  • Read and summarised new and complex mathematical information to inform decision-making.
  • Analysed management issues to assess productivity and suggest math-based solutions.
  • Worked closely with management to manage staff levels and allocate resources for production plans.
  • Increased team productivity through effective staff planning, coordination and task delegation.
  • Managed store opening and closing, taking key holder responsibilities seriously to uphold robust security.
  • Managed staff rotas, planning workloads effectively and strategically.

Au Pair

Liège, Belgium
01.2017
  • Working with the responsibilities of care for 2 children
  • Responsible for driving, taking them to the school, support in the activities around the house and homework
  • Also, responsible to maintain the house organise, such as laundry, cooking and cleaning.

Cleaner

Portimão, Portugal
01.2016
  • Perform a variety of cleaning activities such as sweeping, mopping, dusting and polishing at Holiday homes
  • Ensure all rooms are cared for and inspected according to standards
  • Protect equipment and make sure there are no inadequacies
  • Notify superiors on any damages, deficits and disturbances
  • Deal with reasonable complaints/requests with professionalism and patience
  • Check stocking levels of all consumables and replace when appropriate
  • Adhere strictly to rules regarding health and safety and be aware of any company-related practices.

Bar Waitress

Rivieira - Portimão - Portugal
01.2016
  • Providing menus, meeting special customer demands, taking orders, bring food to tables, refilling glasses, and cleaning tables
  • Check with customers to ensure that they are enjoying their drinks and take action to correct any problems
  • Communicate with customers to resolve complaints or ensure satisfaction.

Sales Assistant

Livraria Cultura - Shopping Rio Mar - Brazil
01.2014
  • Advising and serving customers at the Books and Technology Store
  • Processing payments
  • Assisting customers in order to help them find what they need
  • Ensuring stock levels of Books and Cd's are well maintained
  • Promoting store cards or special offers
  • Providing customers with information on pricing and product availability
  • Handling customer complaints or handing customers on to management.

Bar Waitress

Costa Cruise - South America
01.2014
  • Providing menus, meeting special customer demands, taking orders, bring food to tables, refilling glasses, and cleaning tables
  • Check with customers to ensure that they are enjoying their drinks and take action to correct any problems
  • Communicate with customers to resolve complaints or ensure satisfaction.

Sales Assistant

Samello - Shopping Rio Mar - Brazil
01.2013
  • Advising and serving customers at the Shoes Store
  • Processing payments
  • Assisting customers in order to help them find what they need
  • Ensuring stock levels are well maintained
  • Promoting store cards or special offers
  • Providing customers with information on pricing and product availability
  • Arranging window displays
  • Handling customer complaints or handing customers on to management
  • Dealing with cash and cards for payments.

Au Pair

Atlanta - EUA
01.2012
  • Working with the responsibilities of care for 4 children
  • Responsible for driving, taking them to the school, support in the activities around the house and homework
  • Also, responsible to maintain the house organise, such as laundry, cooking and cleaning.

Sales Assistant

Nortetel - Recife - Brazil
01.2011
  • Advising and serving customers
  • Costumer service of TV channels
  • Providing customers with information on pricing and product availability
  • Dealing with payments such as cash and cards.

Customer Service Specialist (Commercial)

Power NI
01.2023 - 01.2024
  • Attracting potential customers by answering product and service questions; suggesting information about other products and services
  • Processing orders, prepare correspondences and fulfil customer inquiries to ensure customer satisfaction
  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Taking payment information and other pertinent information such as addresses and phone numbers
  • Selling products and services.
  • Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
  • Recorded and processed customer data accurately.
  • Answered customer telephone calls promptly and improved on-hold wait times.
  • Listened actively to offer accurate information and best solution to their needs.
  • Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
  • Maintained excellent client satisfaction by providing in-depth support.
  • Handled phone, email and social media enquiries with consistent customer service across multiple channels.
  • Offered prompt solutions to maintain customer satisfaction.
  • Maintained excellent working relations with numerous external clients, providing timely quotes and shipping information.
  • Managed high-volume customer queries simultaneously through effective multitasking.
  • Obtained feedback from customers to improve service experience.
  • Processed and issued refunds, exchanges and credit notes, providing tailored solutions to customer issues.
  • Participated in regular training to maintain up-to-date knowledge on company products and policies.
  • Assisted customers with varying questions using product knowledge and service expertise.
  • Handled in-person, email and mailed correspondence.
  • Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
  • Advised customers on availability, pricing and location of products.
  • De-escalated objections and disputes professionally to maintain customer satisfaction.
  • Implemented customer follow up to uphold service standards.
  • Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
  • Performed cashier duties, including balancing and end-of-day banking.
  • Completed transactions to replace or exchange defective items.
  • Advised management of customer service trends, creating proactive strategies to maintain best practices.
  • Applied conflict management to stressed and concerned customers.
  • Processed inbound customer calls, providing information on service or product upgrades
  • Assisted customers with product complaints, logging issues for investigation and providing replacement items.
  • Followed scripts when answering common customer questions.
  • Shared informational brochures and details about policies to help guests make decisions.
  • Prepared necessary forms to complete transactions.
  • Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
  • Processed high-value payments with meticulous accuracy.

Support Worker

Omagh Hospital
01.2021 - 01.2023
  • General housekeeping tasks, such as cleaning the rooms, hallways, offices and public areas, emptying trash, changing linens and making beds
  • They need to know how to dust and polish furniture and use vacuum cleaners and floor waxing equipment
  • Notify superiors on any damages, deficits and disturbances
  • Deal with reasonable complaints/requests with professionalism and patience
  • Check stocking levels of all consumables and replace when appropriate
  • Adhere strictly to rules regarding health and safety and be aware of any company-related practices.

Security Agent/Customer Service

American Airlines - Recife - Brazil
01.2015 - 01.2016
  • Dealing with passenger enquiries about flight departures and arrivals
  • Checking in passengers and giving seat numbers
  • Providing boarding passes and luggage labels
  • Telling passengers about luggage restrictions
  • Weighing baggage and collecting any excess weight charges
  • Taking care of people with special needs, and unaccompanied children
  • Calming and reassuring nervous passengers
  • Responsible for the security of the flight while still on the group
  • Doing all the anti-terrorism questions to all the passengers before the flight takes off.
  • Checked ID cards and documented details in security log.
  • Applied outstanding communication and interpersonal skills when interacting with staff and visitors.
  • Patrolled property during open hours, observing activities and deterring vandalism or criminal activity.
  • Responded immediately to emergency situations, remaining professional, calm and effective under pressure.
  • Updated reports and logbooks on security actions performed, supporting smooth and safe facility operations.
  • Collaborated with security teams and emergency services to resolve urgent situations.
  • Prevented security breaches through continuous monitoring, enhancing staff and visitor safety.
  • Prepared regular written logs and incident reports at close of each shift for management team.
  • Kept entrances secure with consistent visitor, personnel and package screening.
  • Completed regular patrols after business hours, preventing intrusions and detecting problems.
  • Completed thorough incident reports, recording exact observations, occurrences and witness statements.
  • Maintained consistent site security, enforcing rules, issuing notifications and removing violators.
  • Identified safety risks by analysing reports and camera footage.
  • Remained focused and vigilant during long periods of sitting, walking and standing for dependable security services.
  • Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
  • Remained flexible in rapidly moving environment and adapted to developing situations.
  • Eliminated unauthorised access through effective employee and visitor screening.
  • Created hazard-free environment by reporting on building damage and irregularities.
  • Provided friendly, courteous and efficient front-desk assistance, earning consistently positive customer feedback.

Travel Agent/Customer Service

Dreams Intercâmbios - Recife - Brazil
01.2015 - 01.2016
  • Help people plan, choose and arrange their studies abroad
  • Work to a budget set out by whoever is planning to study
  • Offer advice and opinions on where to go and local tourist attractions, events and customs
  • Promoting and marketing the business
  • Dealing with customer queries and complaints
  • Providing advice about visas or passports.

Education

Certificate of Higher Education - Computer Science

SheCodes
02.2024 -

Skills

  • Customer care
  • Customer experience
  • Customer relations
  • Excel proficiency
  • CRM
  • Office 365 usage
  • Payment processing
  • Microsoft Office Suite
  • Data entry
  • Lead management
  • Dispute resolution
  • Advanced product knowledge
  • Staff training and mentorship
  • Training programmes
  • Data confidentiality
  • Sales forecasting
  • Stock management
  • Brand awareness and representation
  • Customer retention
  • Report generation
  • Instant messaging
  • CRM implementation
  • Quality Control
  • Transaction processing
  • Data verification procedures
  • Key holder
  • Record maintenance

Certification

  • SheCodes Basic - Introduction to Coding
  • SheCodes Basic Add On - Introduction to Web Development
  • SheCodes Plus - Web Development Engineer
  • SheCodes Plus Add on - Advanced Web Development
  • Front End Web Development - Coursera - META
  • The Coding Institute - 5 Days Challenge

Custom

  • Kelson Jarom, jarom@mypast.com
  • Laurence Carabin, laurence.carabin@gmail.com

Timeline

Certificate of Higher Education - Computer Science

SheCodes
02.2024 -

Customer Service Specialist (Commercial)

Power NI
01.2023 - 01.2024

Image Data Analyst Supervisor

My Past
01.2021 - Current

Support Worker

Omagh Hospital
01.2021 - 01.2023

Au Pair

Liège, Belgium
01.2017

Cleaner

Portimão, Portugal
01.2016

Bar Waitress

Rivieira - Portimão - Portugal
01.2016

Security Agent/Customer Service

American Airlines - Recife - Brazil
01.2015 - 01.2016

Travel Agent/Customer Service

Dreams Intercâmbios - Recife - Brazil
01.2015 - 01.2016

Sales Assistant

Livraria Cultura - Shopping Rio Mar - Brazil
01.2014

Bar Waitress

Costa Cruise - South America
01.2014

Sales Assistant

Samello - Shopping Rio Mar - Brazil
01.2013

Au Pair

Atlanta - EUA
01.2012

Sales Assistant

Nortetel - Recife - Brazil
01.2011

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Camilla Luna McGoldrick