Resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes and customer service improvements.
Overview
9
9
years of professional experience
1
1
Certification
Work history
Image Data Analyst Supervisor
My Past
01.2021 - Current
MyPast is a unique platform for exploring family history and making amazing discoveries about your past
I supervise the images downloading, checking for mistakes, sizes and types
Using FTP (File Transfer Protocol)
The standard protocol for transferring files over a network
SFTP (SSH File Transfer Protocol): A secure version of FTP that encrypts data during transmission
FTPS (FTP over SSL/TLS): FTP with added security through SSL/TLS encryption
Also using excel and formulas to optimize the organization of the information.
Generated reports from extracted data for analyses.
Analysed large datasets, drawing meaningful conclusions and providing actionable recommendations.
Improved data integrity with rigorous auditing and cleansing.
Verified and input data from external sources, confirming accuracy before integration.
Advised on data collection and statistical methods to verify reliability of findings.
Built, reviewed and maintained data models to meet business requirements.
Entered information into data storage and data retrieval systems for processing.
Developed dashboards that increased insights, interpretations and predictions for improved forecasting.
Supported data improvement initiatives by increasing automation, reducing department costs.
Presented data insights and highlighted improvement opportunities aligned with business strategy.
Quality assured data supplied by internal and external stakeholders to maintain accurate databases.
Participated in requirements meetings and data mapping sessions to understand business needs.
Planned and organising surveys and other statistical collections for data analysis.
Created bespoke reports according to requests, presenting clear, informative data insights.
Used statistics, probability and risk theory to assess potential financial impacts.
Highlighted process improvement opportunities to streamline database management and analysis.
Cleansed and ordered data to maintain efficient warehousing operations.
Developed mathematical, actuarial and statistical theories and techniques.
Implemented data workflows to streamline automated Power BI and Databricks input.
Supervised mathematical, actuarial and statistical clerks.
Read and summarised new and complex mathematical information to inform decision-making.
Analysed management issues to assess productivity and suggest math-based solutions.
Worked closely with management to manage staff levels and allocate resources for production plans.
Increased team productivity through effective staff planning, coordination and task delegation.
Managed store opening and closing, taking key holder responsibilities seriously to uphold robust security.
Managed staff rotas, planning workloads effectively and strategically.
Au Pair
Liège, Belgium
01.2017
Working with the responsibilities of care for 2 children
Responsible for driving, taking them to the school, support in the activities around the house and homework
Also, responsible to maintain the house organise, such as laundry, cooking and cleaning.
Cleaner
Portimão, Portugal
01.2016
Perform a variety of cleaning activities such as sweeping, mopping, dusting and polishing at Holiday homes
Ensure all rooms are cared for and inspected according to standards
Protect equipment and make sure there are no inadequacies
Notify superiors on any damages, deficits and disturbances
Deal with reasonable complaints/requests with professionalism and patience
Check stocking levels of all consumables and replace when appropriate
Adhere strictly to rules regarding health and safety and be aware of any company-related practices.
Bar Waitress
Rivieira - Portimão - Portugal
01.2016
Providing menus, meeting special customer demands, taking orders, bring food to tables, refilling glasses, and cleaning tables
Check with customers to ensure that they are enjoying their drinks and take action to correct any problems
Communicate with customers to resolve complaints or ensure satisfaction.
Sales Assistant
Livraria Cultura - Shopping Rio Mar - Brazil
01.2014
Advising and serving customers at the Books and Technology Store
Processing payments
Assisting customers in order to help them find what they need
Ensuring stock levels of Books and Cd's are well maintained
Promoting store cards or special offers
Providing customers with information on pricing and product availability
Handling customer complaints or handing customers on to management.
Bar Waitress
Costa Cruise - South America
01.2014
Providing menus, meeting special customer demands, taking orders, bring food to tables, refilling glasses, and cleaning tables
Check with customers to ensure that they are enjoying their drinks and take action to correct any problems
Communicate with customers to resolve complaints or ensure satisfaction.
Sales Assistant
Samello - Shopping Rio Mar - Brazil
01.2013
Advising and serving customers at the Shoes Store
Processing payments
Assisting customers in order to help them find what they need
Ensuring stock levels are well maintained
Promoting store cards or special offers
Providing customers with information on pricing and product availability
Arranging window displays
Handling customer complaints or handing customers on to management
Dealing with cash and cards for payments.
Au Pair
Atlanta - EUA
01.2012
Working with the responsibilities of care for 4 children
Responsible for driving, taking them to the school, support in the activities around the house and homework
Also, responsible to maintain the house organise, such as laundry, cooking and cleaning.
Sales Assistant
Nortetel - Recife - Brazil
01.2011
Advising and serving customers
Costumer service of TV channels
Providing customers with information on pricing and product availability
Dealing with payments such as cash and cards.
Customer Service Specialist (Commercial)
Power NI
01.2023 - 01.2024
Attracting potential customers by answering product and service questions; suggesting information about other products and services
Processing orders, prepare correspondences and fulfil customer inquiries to ensure customer satisfaction
Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Taking payment information and other pertinent information such as addresses and phone numbers
Selling products and services.
Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
Recorded and processed customer data accurately.
Answered customer telephone calls promptly and improved on-hold wait times.
Listened actively to offer accurate information and best solution to their needs.
Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
Maintained excellent client satisfaction by providing in-depth support.
Handled phone, email and social media enquiries with consistent customer service across multiple channels.
Offered prompt solutions to maintain customer satisfaction.
Maintained excellent working relations with numerous external clients, providing timely quotes and shipping information.
Managed high-volume customer queries simultaneously through effective multitasking.
Obtained feedback from customers to improve service experience.
Processed and issued refunds, exchanges and credit notes, providing tailored solutions to customer issues.
Participated in regular training to maintain up-to-date knowledge on company products and policies.
Assisted customers with varying questions using product knowledge and service expertise.
Handled in-person, email and mailed correspondence.
Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
Advised customers on availability, pricing and location of products.
De-escalated objections and disputes professionally to maintain customer satisfaction.
Implemented customer follow up to uphold service standards.
Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
Performed cashier duties, including balancing and end-of-day banking.
Completed transactions to replace or exchange defective items.
Advised management of customer service trends, creating proactive strategies to maintain best practices.
Applied conflict management to stressed and concerned customers.
Processed inbound customer calls, providing information on service or product upgrades
Assisted customers with product complaints, logging issues for investigation and providing replacement items.
Followed scripts when answering common customer questions.
Shared informational brochures and details about policies to help guests make decisions.
Prepared necessary forms to complete transactions.
Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
Processed high-value payments with meticulous accuracy.
Support Worker
Omagh Hospital
01.2021 - 01.2023
General housekeeping tasks, such as cleaning the rooms, hallways, offices and public areas, emptying trash, changing linens and making beds
They need to know how to dust and polish furniture and use vacuum cleaners and floor waxing equipment
Notify superiors on any damages, deficits and disturbances
Deal with reasonable complaints/requests with professionalism and patience
Check stocking levels of all consumables and replace when appropriate
Adhere strictly to rules regarding health and safety and be aware of any company-related practices.
Security Agent/Customer Service
American Airlines - Recife - Brazil
01.2015 - 01.2016
Dealing with passenger enquiries about flight departures and arrivals
Checking in passengers and giving seat numbers
Providing boarding passes and luggage labels
Telling passengers about luggage restrictions
Weighing baggage and collecting any excess weight charges
Taking care of people with special needs, and unaccompanied children
Calming and reassuring nervous passengers
Responsible for the security of the flight while still on the group
Doing all the anti-terrorism questions to all the passengers before the flight takes off.
Checked ID cards and documented details in security log.
Applied outstanding communication and interpersonal skills when interacting with staff and visitors.
Patrolled property during open hours, observing activities and deterring vandalism or criminal activity.
Responded immediately to emergency situations, remaining professional, calm and effective under pressure.
Updated reports and logbooks on security actions performed, supporting smooth and safe facility operations.
Collaborated with security teams and emergency services to resolve urgent situations.
Prevented security breaches through continuous monitoring, enhancing staff and visitor safety.
Prepared regular written logs and incident reports at close of each shift for management team.
Kept entrances secure with consistent visitor, personnel and package screening.
Completed regular patrols after business hours, preventing intrusions and detecting problems.