Camilla de la Rosa
Dallas,Texas
Overview
2
2
Languages
5
5
years of professional experience
Work History
Hostess
Common Table
Frisco, Texas
01.2026 - 04.2026
- Greeted guests upon arrival, providing a warm, welcoming atmosphere to enhance customer experience.
- Assisted guests with seating arrangements, considering preferences and accessibility needs for optimal satisfaction.
- Managed reservation system efficiently, accommodating guest requests and maximising dining room occupancy.
- Coordinated with kitchen and floor staff to facilitate seamless service and address any guest concerns promptly.
- Handled telephone enquiries professionally, providing accurate information regarding operating hours, services, and booking procedures.
- Prepared tables for new arrivals, ensuring settings were complete and tailored to the number of guests expected.
- Directed guests to facilities within the establishment, such as restrooms and exits, enhancing overall guest experience.
- Developed strong rapport with regular guests, recognising their preferences and ensuring personalised service.
Hostess
North Italia
Dallas, Texas
02.2024 - 06.2024
- Greeted guests upon arrival, providing a warm, welcoming atmosphere to enhance customer experience.
- Managed reservation system efficiently, accommodating guest requests and maximising dining room occupancy.
- Assisted guests with seating arrangements, considering preferences and accessibility needs for optimal satisfaction.
- Prepared tables for new arrivals, ensuring settings were complete and tailored to the number of guests expected.
Guest Service Representative
Nothing Bundt Cakes
Irving, Texas
05.2021 - 08.2023
- Maximised customer satisfaction by resolving service issues promptly.
- Managed inbound customer service calls, efficiently resolving queries and complaints to uphold satisfaction levels.
- Resolved customer service enquiries promptly and accurately to enhance satisfaction.
- Guided customers through product-related questions, feedback, and complaints to ensure clarity and resolution.
- Oversaw customer account enquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction.
- Guaranteed first-class customer service, enthusiastically anticipating and catering to customer needs and requirements.
- Documented customer interactions thoroughly, providing a comprehensive record of enquiries, comments, and resolutions for future reference.
Education
Collin College
PlanoSkills
- Reservation systems
- Service coordination
- Table setup
- Complaint resolution
- Customer service
- Guest relations
- Customer satisfaction focus
- Telephone manner
- Organisational skills
- Hospitality etiquette
- Cash-handling expertise
- Professional demeanour
- Dependability
- Dependability
Languages
Spanish
Intermediate
B1
English
Proficient
C2
Interests
- Figure skating
- Solo traveling
- Reading
Timeline
Hostess
Common Table
01.2026 - 04.2026
Hostess
North Italia
02.2024 - 06.2024
Guest Service Representative
Nothing Bundt Cakes
05.2021 - 08.2023
Collin College