CAMILA SCOLA
Brooklyn,NY
Summary
Results-oriented General Manager with extensive experience in the hospitality industry. Strengthened client and vendor relations, ensuring customer satisfaction. Demonstrated fluency in Portuguese, English, Spanish, and French. Proven problem solver with a track record of maximizing efficiency and streamlining processes. Adept at multi-task management and account management.
Overview
2
2
years of professional experience
1
1
Certification
Work history
Sr Restaurant Manager
Carmines
New York , USA
01 2024 - 01 2025
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Kept appropriate stock levels to match expected demand.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Created and maintained displays and signs.
- Developed appropriate resources to meet needs of diverse audiences.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
- Completed opening and closing procedures, from product replenishment to budget control.
- Received and processed stock using inventory management system.
- Oversaw logistics and operations to deliver process optimisations and efficiencies.
Senior Operations Manager
Constellation Culinary/ New York Historical Society
New York, NY
07 2021 - 11 2023
- Liaison between Constellation and NYHS regarding logistics, special events as well as restaurant (Storico) and cafe (Parliament) on premises.
- Prepared financial reports, clearly explaining operational effectiveness, trends and variances.
- Analyzed financial data to identify areas for cost savings, revenue enhancement or other potential opportunities for grow.
- Managed a team of over 20 operations staff, providing guidance, support and direction to ensure operational objectives were met.
- Ensured compliance with all applicable laws, regulations, and policies across the organization.
- Prepared staff work schedules and assigned specific duties.
- Built and maintained relationships with vendors and suppliers.
- Reviewed financial statements, sales reports, and other performance data to measure productivity.
- Directed administrative activities directly related to making products or providing services.
- Set prices and credit terms for goods and services, based on forecasts of customer demand.
- Part of Constellation team that oversaw all catering aspects for SuperBowl 2023.
- Established employee development plan, setting clear expectations for team members.
- Provided coaching and mentoring support for employees at all levels of the organization.
- Actively participated in meetings with senior management teams; offered constructive ideas for process improvements.
- Motivated and led team members to work together to achieve targets.
- Efficiently met business targets to provide streamlined operations performance.
- Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
- Strategized long-term business needs while generating guest relations feedback for process improvements.
- Monitored cash intake to eliminate discrepancies.
Assistant General Manager
Constellation Culinary Group/ New York Botanical Garden
New York , USA
05 2019 - 06 2021
- Planned and updated menus to capitalize on changing trends in customer preferences.
- Disciplined and maintained staff of 30 to provide hospitable, professional service reflecting business initiatives.
- Collaborated with General Manager to develop specialized projects, events and promotions.
- Oversaw correct restocking procedures to maintain operational output.
- Identified customer needs and delivered relevant product solutions and promotions.
- Managed store cash intake with high accuracy and prepared daily bank deposits.
- Acknowledged outstanding staff performance to boost company morale and productivity.
- Part of Constellation team that oversaw all catering aspects during SuperBowl 2019 (Miami).
- Part of Constellation team that work together with National Guard during Covid, producing around 4000 meal kits daily.
- Ensured compliance with health and safety standards for a safe workplace.
Operations Manager
ABC Restaurants
New York, NY
02 2013 - 04 2019
- Part of opening management team for Jen-Georges Vongerichten abc cocina and abcV.
- Managed the daily operations of multiple departments to maximize efficiency.
- Oversaw maintenance of facilities, equipment, vehicles and machinery used in operations.
- Tracked company inventories and ordered new products to replenish equipment levels.
- Conducted regular audits of processes to ensure compliance with regulations and industry standards.
- Hiring and training staff.
- Monitored customer feedback and implemented changes as needed to enhance service quality.
- Managed the operations of a large team, overseeing daily activities and long-term projects.
- Aloha proficiency.
- Strong leadership and communication skills.
- Handle all financial transactions, employee training and discipline.
- Manage accounts payable for 3 properties.
- Responsible for implementation and management of ACA.
- Payroll management and P&L analysis.
- Responsible for opening and closing the restaurant.
- Responsible for overseeing shifts and make sure that everything would run smoothly.
- Responsible for scheduling and personnel issues.
- Planned, coordinated and oversaw company events and promotions.
- Overall presence in the Restaurant.
- Handle meetings with potential clients, booking the venues, coordinating personnel.
- Synchronized FOH and BOH operations to ensure a constant flow of eminent service for all guests.
General Manager
Pipa & Lucy Restaurant
New York, NY
02 2004 - 01 2013
- Successfully negotiated contracts with suppliers to reduce costs.
- Identified new business opportunities, leading to market expansion.
- Regularly reviewed performance data, driving continuous improvement efforts.
- Maintained compliance with industry regulations at all times.
- Achieved customer satisfaction with regular feedback and improvement sessions.
- Established a positive work environment which promoted staff morale and productivity.
- Reviewed reports from subordinate management to identify areas of opportunity.
- Directed day-to-day work of 80 employees and motivated teams to exceed objectives.
- Maintained organisational compliance with applicable legislation and regulations.
- Put in place clear controls for financial administration and business management.
Housekeeping Floor Supervisor
Sofitel Hotel
New York, NY
2002.02 - 2004.01
- Managed daily operations including scheduling shifts for staff members.
- Supervision of room and hotel areas cleaning.
- Assisted in the development of new cleaning techniques and methods to improve efficiency.
- In charge of checking all VIP and preferred guest rooms before check-in.
- Responsible for scheduling and payroll.
- Extensive customer service.
- Resolved customer complaints in a timely manner while maintaining professional attitude.
Education
Bachelor of Business and Administration - Diploma of Hospitality in Business Management
Hotel Mangement School
Skills
- Problem solving
- Account management
- Multi-Task Management
- Client and Vendor Relations
- Customer satisfaction
- Staff Development
- Labor Cost Controls
- Food Preparation and Safety
- Proficient on Aloha
- Proficient on Toast
- Proficient on Open Table
- Proficient on Resy
- Proficient on Seven Rooms
- Proficient TripleSeat and CaterXpress
- Proficient on Compeat and Restaurant 365
Certification
- DOH Certification
- Promotional marketing plan and networking
Timeline
Housekeeping Floor Supervisor
Sofitel Hotel
2002.02 - 2004.01
Sr Restaurant Manager
Carmines
01 2024 - 01 2025
Senior Operations Manager
Constellation Culinary/ New York Historical Society
07 2021 - 11 2023
Assistant General Manager
Constellation Culinary Group/ New York Botanical Garden
05 2019 - 06 2021
Operations Manager
ABC Restaurants
02 2013 - 04 2019
General Manager
Pipa & Lucy Restaurant
02 2004 - 01 2013
Bachelor of Business and Administration - Diploma of Hospitality in Business Management
Hotel Mangement School