Camila Rodrigues
London,Inglaterra
Summary
Dedicated professional with compassionate approach, seeking to transition into Attendant role. Adept in customer service and communication, with strong problem-solving skills. Committed to creating positive environment that enhances guest satisfaction and operational efficiency.
Overview
9
9
years of professional experience
Work history
Receptionist
Grupo Tecnoseg
Goiânia , Goiás
02.2019 - 01.2022
- Managed phone calls, resulting in effective communication flow within the company.
- Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
- Exhibited excellent multitasking skills by balancing various responsibilities simultaneously without compromising efficiency or quality of work output.
- Utilised multi-line telephone system to manage incoming calls effectively.
- Facilitated prompt issue resolution through careful tracking of complaints until they were fully addressed.
- Administered mail distribution process, ensuring each department received its correspondence in a timely manner.
- Maintained an organised reception area for a professional business environment.
- Maintained accurate logs of visitor entries for security purposes.
- Collaborated with team members in organising company events; enhancing team cohesion and morale building activities.
- Kept reception area clean and neat to give visitors positive impression of the company.
- Prioritised tasks to maintain reliable service throughout peak times.
- Assisted with set up of ID card and access permissions following site security practices.
- Solved administrative and customer service issues with knowledgeable assistance and friendly support.
Young apprentice
Unimed
Goiânia , Brazil
02.2013 - 02.2015
- Demonstrated strong attention to detail whilst carrying out complex assignments.
- Achieved deadline compliance with meticulous time management.
- Utilised technical knowledge for problem-solving during challenging situations.
- Collaborated effectively with team members to complete projects on schedule.
- Fulfilled administrative tasks reliably, supporting smooth office operations.
- Developed practical skills for enhanced productivity through hands-on training.
- Strengthened understanding of business operations by actively listening during briefings and trainings.
- Applied critical thinking skills to solve problems and address challenges.
- Provided valuable support during busy periods, contributing to successful operation under high pressure.
- Utilised multi-line telephone system to manage incoming calls effectively.
Education
Aeroclube de Goiás
Flight attendant
Goiânia /2016 - /2016
Skills
- Meeting room preparation
- Patience and composure
- Front desk security protocols
- Hospitality standards
- Discretion and confidentiality
- Good judgement
- Telephone operation
- Reception area maintenance
- Email correspondence
- Flexible
- Customer Service
- Calm under pressure
- Attention to Detail
- Strategic planning
- Conflict Resolution
- Friendly customer service
- Access Control
Languages
English
Intermediate
Spanish
Beginner
Portuguese
Native
Timeline
Receptionist
Grupo Tecnoseg
02.2019 - 01.2022
Young apprentice
Unimed
02.2013 - 02.2015
Aeroclube de Goiás
Flight attendant
/2016 - /2016