Camila Orellana Silva
Potters Bar,Hertfordshire
Summary
Compassionate and people-focused professional with a background in psychology and over 5 years of experience across community, education, and client-facing roles. Experienced in supporting individuals from diverse backgrounds, including women, families, and non-English speakers. Known for strong emotional intelligence, the ability to remain calm in challenging situations, and creating a safe and supportive environment for others. Brings a warm, positive energy and uses a balanced approach of empathy and lightness to help individuals feel at ease. Currently seeking a support-focused role within mental health, with the long-term goal of training in counselling.
Overview
12
12
years of professional experience
Work history
Student recruiter
The First Step
, London
2024.01 - Current
- Supported individuals in identifying education and career pathways
- Provided guidance to clients experiencing uncertainty about their future
- Built strong relationships based on trust, empathy, and communication
- Worked with individuals from diverse backgrounds, including non-English speakers
- Managed high volumes of enquiries and handled sensitive conversations
Community Support & Women's Engagement
Self-Initiated
London
2020.09 - Current
- Managed operations across property, hospitality, and events businesses
- Conducted property viewings, handled contracts, and managed tenant communication
- Assisted with financial tracking, bookings, and daily operations in restaurants
- Coordinated events and liaised with external stakeholders
- Worked independently in fast-paced, high-pressure environments
Nursery Assistant
Bright Horizons
, London
2025.06 - 2025.09
- Supported children's emotional, social, and developmental needs
- Maintained a safe and structured environment
- Developed strong patience, empathy, and communication skills
Teaching assistant
In2Ed
, London
2025.04 - 2025.06
- Supported classroom teacher with behaviour management, promoting a positive learning environment.
- Assisted children individually or in small groups to help them master assignments and reinforce learning concepts presented by teachers.
Receptionist
Hakkasan
, London
2023.06 - 2023.09
- Welcomed and supported customers in fast-paced restaurant environments
- Managed bookings and ensured smooth service delivery
- Maintained professionalism under pressure
Personal Assistant
Latin Groove
, London
2019.03 - 2020.09
- Managed operations across property, hospitality, and events businesses
- Conducted property viewings, handled contracts, and managed tenant communication
- Assisted with financial tracking, bookings, and daily operations in restaurants
- Coordinated events and liaised with external stakeholders
- Worked independently in fast-paced, high-pressure environments
Customer Assistant
ASOS
, London
2017.06 - 2019.01
- Provided customer support to Spanish-speaking clients
- Resolved queries and complaints in a professional and empathetic manner
- Maintained high standards in a fast-paced environment
Customer Service Advisor
MEX Phone Store
Hemel Hempstead, Hertfordshire
2014.09 - 2017.03
- Delivered face-to-face customer service and sales support
- Handled customer issues and problem resolution
- Took on responsibility at a young age in a busy environment
Education
Bachelor of Science - Psychology
University of East London
City of londonNVQ Level 3 - Childcare and Education
Oakland's College
St. AlbansGCSEs - Maths and English
Chancellor's school
Brookmans Park, HertfordshireNVQ Level 3 - Health and Beauty
CPBA
London 10/2019 - 03/2022
Skills
- Emotional support & active listening
- Working with vulnerable individuals
- Strong communication & interpersonal skills
- Crisis awareness & calm under pressure
- Safeguarding awareness
- Conflict resolution & problem-solving
- Community engagement & support
- Organisation & multitasking
- Bilingual
Timeline
Nursery Assistant
Bright Horizons
2025.06 - 2025.09
Teaching assistant
In2Ed
2025.04 - 2025.06
Student recruiter
The First Step
2024.01 - Current
Receptionist
Hakkasan
2023.06 - 2023.09
Community Support & Women's Engagement
Self-Initiated
2020.09 - Current
Personal Assistant
Latin Groove
2019.03 - 2020.09
Customer Assistant
ASOS
2017.06 - 2019.01
Customer Service Advisor
MEX Phone Store
2014.09 - 2017.03
Bachelor of Science - Psychology
University of East London
NVQ Level 3 - Childcare and Education
Oakland's College
GCSEs - Maths and English
Chancellor's school
NVQ Level 3 - Health and Beauty
CPBA
10/2019 - 03/2022