Camila Florez

Supporting a team of eight Account Directors managing a portfolio of over 160 Corporate and SME developers building New Homes in the UK and using a variety of services at Zoopla.

• Responsible for a producing sales materials, insights and proposals to grow revenue across the entire New Homes department, ensuring to always align with business objectives.
• Sole manager of a support inbox for our 120+ SME clients, problem solving and negotiating solutions on behalf of Account directors on a daily basis, and resolving cases within a four to six hour SLA.
• Assisting and supporting Account Directors with client calls and onsite visits.
• Prepare and review periodic and high quality custom reports for Account Managers, and assisting in the presentation of said materials.
• Liaising across various internal departments to ensure effective cross departmental communication resulting in up-to-date information briefing and functionality within the team.
• Managing a public inbox and reviewing all submissions, correspondence and client queries, prioritising revenue basked tasks when working at maximum bandwidth and delegating where necessary to
• Reduced previous 24 hours SLA on public New Homes inbox to 4 hours through exceptional organisation skills ensure high quality work delivered at a pace.
• Working to weekly, monthly and quartile deadlines, in addition to working to deliver special projects to agreed timelines.

Part of inaugural team launching this department within the quickly expanding New Homes sector at Foxtons, to establish an effective branch of support to management.

• Assisting and supporting six New Homes Area Directors within a broader team of over 60 New Homes agents in fast paced central London offices.
• Communicating daily up-to-date market data to a team of over 60 Negotiators to facilitate sales and business priority delivery.
• Creating and reviewing publications on behalf of the New Homes management team, and then working across different teams to deliver departmental objectives within agreed timeframes.
• Conducted market research and analysis to identify emerging opportunities and maintain competitive market edge, including increasing EDM CTOR from 3.4% average to 6.2%.
• Collaborated with sales and further marketing team to achieve successful product launches, including various Help To Buy events, each attended by over 100 members of the public.
• Managed relationships with key stakeholders, ensuring satisfaction and loyalty.

Ensured smooth functioning of daily administrative activities for optimal productivity of two busy central London offices with over two million plus each in yearly revenue.

• Managed a large call volume, scheduled meetings, coordinated logistics and controlled confidential information on behalf of a team of around 25 Negotiators and two Sales Directors.
• Managed company databases, account files and monthly stakeholder reports.
• Performed office duties, including answering multi-line phones, greeting patients, filing, sorting and handling incoming and outgoing mail.

Oversaw daily management of 20 individual start-up's, anticipating needs and problem solving on behalf of growing business' on ad hoc basis.

• Liaised with Stakeholders to provide current information about business operations on a regular basis, including but limited attending meetings and events.
• Designed and launched an e-newsletter to enhance communications between front of house and 80+ clients, to ensure important updates were communicated effectively.
• Acting as the first point of contact for all correspondence and queries with a solution based mindset to ensure the business priorities were always met.

Studio Manager & Personal Assistant for contemporary Artist and Filmmaker Zak Ove, providing proactive support by managing itineraries, travel, and correspondence to ensure smooth operations of a HNWI.

• Liaising with representatives of international art fairs, museums, galleries and private collectors including Art Basel, Frieze and The British Museum for the execution and delivery of commissioned artworks by acting as a first point of contact on behalf of Mr Ove.
• Project managing commissions, ensuring they were on track to be effectively delivered within agreed timeframes by ensuring optimal operating conditions at the studio, including but not limited to administrative support, stock and inventory management.
• Drafting and collaborating with various Stakeholders in the production of press releases, magazine articles, TV segments and academic appearances.