Summary
Overview
Work history
Education
Skills
Timeline
Generic

Cameron Lewis Sutcliffe

Blackpool,Lancashire

Summary

With over 5 years of experience working with customers across diverse companies, I am dedicated to exceeding both employer and customer expectations. I consistently demonstrate punctuality and go the extra mile, embracing shift schedules and adapting to any given situation. I handle customer interactions with professionalism, maintaining a positive attitude even in challenging scenarios. My expertise spans hard landscaping and groundworks, where I bring strong problem-solving skills and a commitment to delivering quality results. I also excel in a team environment, effectively completing tasks and contributing to team success.

Overview

6
6
years of professional experience

Work history

Customer service representative

Atos
Lytham St Annes, Lancashire
03.2023 - Current
  • Answering Calls: Responding to inbound calls from customers to assist with inquiries, complaints, or requests.
  • Resolving Issues: Addressing customer concerns by providing solutions, troubleshooting, or escalating the issue to a higher authority if needed.
  • Providing Information: Giving customers information about products, investments, or any relevant details.
  • Handling Complaints: Actively listening to customers to established complaints, empathizing, and working to find a satisfactory solution.
  • Data Entry: Logging customer information, service requests, complaints.

Hard landscaping

Dream Capture Landscapes
Blackpool, Lancashire
04.2022 - 03.2023
  • After working for several years with a company, I made the decision to become self-employed, offering luxury garden services across the North West.
  • My focus has always been on delivering exceptional customer service, ensuring that each project exceeds expectations. I conduct one-on-one meetings with clients to ensure their vision is fully understood and every detail of the project is executed to their satisfaction.
  • With a strong work ethic and a commitment to punctuality, I always strive to go the extra mile in every situation. Building and maintaining lasting relationships with clients is a core priority for me.
  • The job is physically demanding, and I take pride in performing hands-on tasks such as fencing, paving, tarmacing, and much more, all while maintaining the highest quality of work.

Groundworker

AJ Cornalls
Blackpool
08.2019 - 04.2022
  • I reviewed plans/drawings to ensure all groundworks were performed to specifications and quality standards.
  • Driving heavy plant machinery including a 10 tonne dumper and 360 excavator and making sure plant maintenance checks were consistently completed.
  • Installing patios to a high standard, making sure customer satisfaction is the key to every project.
  • Discussing site goals with management making sure key goals are hit each week.
  • I managed material orders on-site, ensuring stock was replenished as needed.
  • My experience also includes installing roads with kerbs and driveways with edging, delivering top-tier results for each project
  • I completed fencing and gate installations for multiple clients, ensuring each project met the highest standards of quality and customer satisfaction. My work included selecting materials, measuring and cutting to precision, and ensuring proper installation for both security and aesthetic appeal.

Education

Trained plant operator - Forward tipping dumper

CPCS
Ormskirk
03.2021

NVQ Level 2 - Construction and civil engineering

CITB
Blackpool
02.2021

Diploma of Higher Education - Construction operations

CITB
Blackpool
02.2021

CSCS Blue Skilled Worker Card - Civil Engineering And General Construction.

CSCS
02.2021

GCSEs -

Highfield Leadership Academy
Blackpool
06.2018

Skills

  • Having passionate customer experience making sure all expectations are succeeded
  • Stock management
  • I'm able to work up on my own initiative or be a strong team player
  • Relationship building
  • Being able to problem solve in difficult situations when necessary
  • Training and leadership skills, being able to take apprentices under my leadership under accredited training
  • Being able to plan and organise working day in any given situation
  • Learning new skills and using them correctly

Timeline

Customer service representative

Atos
03.2023 - Current

Hard landscaping

Dream Capture Landscapes
04.2022 - 03.2023

Groundworker

AJ Cornalls
08.2019 - 04.2022

CSCS Blue Skilled Worker Card - Civil Engineering And General Construction.

CSCS

Trained plant operator - Forward tipping dumper

CPCS

NVQ Level 2 - Construction and civil engineering

CITB

Diploma of Higher Education - Construction operations

CITB

GCSEs -

Highfield Leadership Academy

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Cameron Lewis Sutcliffe