Cameron Tunstall-Muil
Widnes,Cheshire
Summary
Passionate and hard working IT professional with 9 years experience working in an IT environment focused on providing best in class customer service to colleagues, clients and the wider business. Possess strong knowledge of IT support and helpdesk processes as well as the ability to lead a team to guarantee quality/swift resolutions and continue to improve the department. I am honest, reliable and always looking to improve my skills through training.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
IT Helpdesk Team Leader
Kingdom Services Group Ltd
Newton-le-Willows, St. Helens
04.2020 - Current
- Oversee the day to day running of the helpdesk team to guarantee internal SLAs are met consistently and support tickets are dealt with smoothly from start to completion as well as being an escalation point for higher level tickets.
- Manage range of systems comprising of ticketing systems, 365 admin, Entra & Intune, AV, RMM, WiFi networks, cloud/VOIP phone systems and Firewalls among others.
- Assist and lead on projects to continue taking the department and company forward while also staying compliant with ISO27001 and Cyber Essentials accreditations.
- Attend satellite offices around the country to complete any installations of new hardware or systems.
IT Apprentice/Technician
Kingdom Services Group Ltd
Newton-le-Willows, St. Helens
10.2016 - 03.2020
- First port of call for any IT related issues within the business including hardware and software issues with all requests logged via email, telephone or ticketing system.
- Set up of new user profiles on 365 and Active Directory with correct access and permissions using Group Policy.
- Configure equipment and workstations for employees such as PC’s, laptops, mobiles, tablets, desk phones, printers and peripherals.
- Maintain the company asset register for all IT equipment and monitor incoming and outgoing stock.
Education
A-Levels - Psychology
Sutton Academy
St Helens, St. Helens 09.2014 - 06.2016
A-Levels - PE
Sutton Academy
St Helens, St. Helens 09.2014 - 06.2016
A-Levels - Biology
Sutton Academy
St Helens, St. Helens 09.2014 - 06.2016
Skills
- Strong communication, teamwork and leadership skills
- Thrive on working under pressure
- M365 Admin inc Azure and Intune
- Active Directory
- Hyper V
- AV/Firewall Management
- Cloud/VoIP Phone Systems
- ITSM and Ticketing Systems
- RMM Admin - Datto & Ninja
Affiliations
- Playing rugby league and golf
- Watching all sports
- Spending quality time with my partner and family
Certification
CPD Online Team Leader Level 2 Course - May 2025
City & Guilds IT Professional Level 2 Apprenticeship - Sept 2017
References
References available upon request.
Timeline
IT Helpdesk Team Leader
Kingdom Services Group Ltd
04.2020 - Current
IT Apprentice/Technician
Kingdom Services Group Ltd
10.2016 - 03.2020
A-Levels - Psychology
Sutton Academy
09.2014 - 06.2016
A-Levels - PE
Sutton Academy
09.2014 - 06.2016
A-Levels - Biology
Sutton Academy
09.2014 - 06.2016
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