Cameron McClure
Barrow,Cumbria
Summary
Knowledgeable system administration professional current with latest trends and technical updates available. Known for effective software licensing management and SAAS subscriptions to meet budgets and reduce costs. Excellent track record of response to system problems and data management challenges. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organised System Administrator versed in troubleshooting and resolving complex issues. Maintains servers to support continuous business operations. Skilled in implementing monitoring tools to detect emerging issues. Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Overview
18
18
years of professional experience
1
1
Certification
Work history
ICT Operations Engineer (Networks)
Sellafield Ltd.
Workington, Cumbria
09.2024 - Current
- Responsible for the delivery and review of Low Level Designs (LLDs) across Infrastructure, Networks, and Applications in collaboration with external suppliers.
- Provided technical oversight during project delivery, ensuring alignment with security, performance, and availability standards.
- Acted as an intelligent customer, engaging and advising suppliers in line with licence, regulatory, and legislative expectations.
- Reviewed feasibility studies, HLDs, and service definition documents to support delivery assurance.
- Delivered second-line technical support across systems, advising internal teams and audits to ensure platform stability.
- Approved licensing and maintenance renewals, ensuring value and compliance with vendor terms.
IT System Administrator
Kimberly-Clark
Barrow in furness, Cumbria
07.2022 - 09.2024
- Evaluated latest innovations and adopted cost-effective, useful solutions.
- Completed reports detailing performance, costs and downtime issues.
- Managed cloud and on-premise resource allocations, minimising wastage.
- Enforced account management policies to prevent password leaks and reuse.
- Led server maintenance activities for company systems to keep critical functions operational.
- Requisitioned hardware and software to meet changing organisational needs.
- Collaborated with helpdesk teams in diagnosing and resolving issues.
- Tracked and recorded computer inventory for accountability purposes.
- Used support tools to manage and control remote devices.
- Observed infrastructure health using monitoring tools to address emerging issues.
- Followed established SLAs, maintaining high IT quality-of-service levels.
- Devised and implemented backup and disaster recovery processes for protecting company data.
- Implemented software and hardware upgrades to boost system speed.
Support Engineer
Structured Software Systems (3SL) Ltd
Barrow in furness, Cumbria
03.2014 - 06.2022
- Assisted with setting up a network for subscription as a service including maintenance (Including internal shared network, Amazon Web Services and Microsoft Azure)
- Creating test data for new functionality and regression
QA Test cases - Experienced in working within Interactions and time frames in a high security environment
- Contributed to curation of documented engineering procedures, practices and policies.
- Achieved high levels of customer satisfaction by proactively ensuring prompt resolution of support cases.
- Analysed support tickets and current performance against Service Level Agreements (SLAs) and internal targets to generate insights for management.
- Translated common questions into real improvements to user-facing documentation, guides and examples.
- Supported out-of-hours service by working unsociable hours on-call.
- Troubleshot operating systems, hardware and software problems to identify root causes.
- Wrote technical documents related to current products for publishing on support page.
- Communicated technical concepts to customers clearly by phone, email and online chat.
- Implemented virtualised environments using VMware-improved server utilisation.
Team Leader
Tesco Express Ulverston
Ulverston, Cumbria
10.2013 - 03.2014
- Provided internal training for company procedures
- Maintained companies' high level of standards with a pro-active approach
- Decision making that benefited the customer base, employees and company
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Led shifts and motivated team to drive sales.
Customer Assistant
Tesco Express Ulverston
Ulverston, Cumbria
06.2009 - 10.2013
- Replenished stock levels in a time efficient and methodical manner
- Worked to busy schedules and unsociable hours whilst contributing towards customer satisfaction
- Maintained sales floor stock levels through consistent monitoring and regular replenishments.
- Handled cash and card payments with accuracy.
- Performed daily opening and closing functions and inventory management.
Sales Assistant/Removals and Deliveries
Furness Auctions Ltd
Barrow In Furness, Cumbria
02.2007 - 06.2009
- Provided post-sales support to customers
- Participated in the specification and documentation of company procedures
- Removals and deliveries
- Fostered positive relationships with customers to enhance loyalty and retention.
- Carried out back-of-house maintenance, for clear, easy-to-navigate stockroom management.
- Assisted customers in locating specific items to boost satisfaction.
Education
Diploma - IT
Furness College
Skills
- Working within a TCP/IP Network Environment including DHCP, DNS, Ethernet
- Experience in building, repairing and maintaining Infrastructure
- Support/iteration meetings
- Javascript and Web based Development (HTML, CSS, C#)
- Software testing and identifying issues
- Knowledge of cybersecurity protocols and practices
- Experience with remote desktop gateways, Citrix and zScaler
- Setting up, maintaining and installing cloud based networks
- Provisioning and maintaining virtual machines, managing virtual networking, snapshots, cloning, HA/DRS configurations, and storage solutions
- Setting up, maintaining and installing virtual desktops and servers including Hyper-V and Proxmox
- Experience with Active Directory for creating user accounts and user permissions
- Documentation of back up/recovery plans
- Software quality Assurance
- Diagnose and Resolve operating system hardware and software program problems to root cause
- Recommended configuration changes and system additions that optimise performance
- Generated detailed test procedures and reports
- Network development and administration
- High-value project management
Certification
ITIL 4 (Foundation) Course completed - Awaiting Exam date.
Timeline
ICT Operations Engineer (Networks)
Sellafield Ltd.
09.2024 - Current
IT System Administrator
Kimberly-Clark
07.2022 - 09.2024
Support Engineer
Structured Software Systems (3SL) Ltd
03.2014 - 06.2022
Team Leader
Tesco Express Ulverston
10.2013 - 03.2014
Customer Assistant
Tesco Express Ulverston
06.2009 - 10.2013
Sales Assistant/Removals and Deliveries
Furness Auctions Ltd
02.2007 - 06.2009
Diploma - IT
Furness College
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