Cameron Knight

• Customer face to face consultation to assess their requirements
• Organise daily appointments with customers ensuring the staff have work booked in.
• Produce spreadsheets of all costings, project management of third party skilled workers.
• Creating quotations and invoices for the customers, ensuring they are received on time.
• Ensure that the materials and equipment for each job are ordered and ready for the work required.
• Carry out diligent assessment of quality of work on completion inline with industry standards.

Managed the team and provided customers with a top quality service by meeting their needs and expectations as well as to increase the brand loyalty by communicating as brand ambassador the philosophy and the culture of maire choux.

Responsible for handling sales transactions of all types of payment methods and providing accurate day-end reports.

Maintained accurate records of petty cash in/out, stock transfer and inventory of stock.

In charge of induction and development training recruitment of staff.

Managed staff absence and created the weekly rotas.

Maintained hygiene standards within the workplace, keeping the area clean and organised.

Performed other duties as assigned.

Great customer service attitude and administrative skills.

• Improved customer service by efficiently handling queries and complaints.
• Assisted customers with product selection for optimal satisfaction.
• Fostered a welcoming store environment by maintaining clean and well-organised displays.
• Offered personalised shopping advice to enhance customer experiences.
• Working within a very competitive environment as was commision based, became continued top earner within store.

• Improved customer service by implementing new procedures and protocols.
• Increased staff productivity by providing comprehensive training programmes.
• Managing an enthusiatic and professional team, I lead by example and enjoyed teaching the new staff the role and expectation of the delivery to our customers.