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Experienced customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Trained in regulations and best practices

Technical Support technician with over 6.2 years of experience assisting customers with various Apple Hardware and software related issues. Provided in-depth technical support to clients at a Tier 2 level, solving 98% of issues without transferring to Tier 3 Support. Seeking an mid-level position to build my career in a high level professional environment. ACE awarded as a Mac expert and for customer satisfaction samples.

Bilingual professional with a robust academic background in Mathematics and Economics, currently on track to complete a bachelor’s degree at the University of Ottawa in 2025. Possesses advanced technical skills, including proficiency in Python, AutoCAD, SolidWorks, and extensive knowledge of Unix/Linux and Windows operating systems. Diverse work experience spans technical support, security, and various customer service roles, showcasing versatility and strong interpersonal skills.

Capability to effectively supervise technician work, review designs, and approve cost estimates underscores aptitude for roles that demand meticulous attention to detail and leadership skills. Excelling at working both independently and within team settings, consistently presenting and defending ideas convincingly in both oral and written formats. Commitment to professional development is demonstrated through the ongoing application of software skills in practical environments. Eager to leverage technical expertise and collaborative skills in a dynamic work environment that promotes continuous learning and development.

Cameron Holden-Adams

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Technical support

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BTEC Level 3 Extended Diploma in Production Arts -

BTEC Diploma in Production Arts -

Level 2 Diploma in Creative Media -

GCSEs x 9 -

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BTEC Level 3 Extended Diploma in Production Arts -

Technical support

BTEC Diploma in Production Arts -

Editor

Level 2 Diploma in Creative Media -

GCSEs x 9 -

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