Cameron Hansell
Office Administrator
Norwich
Summary
Dynamic Patient Coordinator at Pure Physiotherapy with exceptional communication and time management skills. Proven track record in enhancing patient satisfaction and streamlining operations. Adept at fostering teamwork and collaboration, while maintaining confidentiality and accuracy in patient care. Committed to continuous improvement and delivering outstanding service in fast-paced environments.
Experienced with coordinating patient interactions and administrative tasks in healthcare setting. Utilizes strong organizational skills to manage patient appointments and maintain accurate records. Track record of enhancing patient satisfaction by delivering attentive and efficient care.
Professional healthcare coordinator with extensive experience in patient management and administrative support. Known for strong communication skills, team collaboration, and adaptability to changing needs. Expertise includes patient scheduling, medical records management, and insurance verification. Reliable and focused on achieving optimal outcomes for patients and healthcare teams.
Overview
5
5
years of professional experience
Work History
Patient Coordinator
Pure Physiotherapy
11.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized administrative workflows within the office space to improve overall efficiency among team members while minimizing disruptions during busy periods.
- Streamlined communication between patients and medical staff, ensuring timely responses to inquiries and concerns.
- Promoted a culture of continuous improvement through active participation in staff meetings, trainings, and professional development opportunities.
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.
- Streamlined communication between large numbers of patients, providers, and insurance companies for a seamless healthcare experience.
- Streamlined communication between patients, providers, and insurance companies for a seamless healthcare experience.
- Maintained confidentiality of patient data and condition to safeguard health information.
Bartender
Coach and Horses
03.2022 - 09.2024
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Warehouse Worker
Start Rite Shoes
07.2021 - 09.2021
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Achieved timely dispatch of orders using effective time management strategies during the picking process.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
Education
No Degree - Business Studies Level 3
Business Apprenticeship
Norwich 04.2001 -
No Degree - Games Design
Norwich City College
Norwich 04.2001 -
No Degree - GCSE Mathematics
Norwich City College
Norwich 04.2001 -
No Degree - Games Design Diploma Level 3
Norwich City College
Norwich 04.2001 -
No Degree - Media Studies Diploma
Norwich City College.
Norwich 04.2001 -
No Degree - English Language And Literature
Thorpe St Andrew High School
Norwich 04.2001 -
No Degree - Combined Sciences
Thorpe St Andrew
Norwich, United Kingdom 04.2001 -
No Degree - BTEC Business Studies
Thorpe St Andrew
Norwich 04.2001 -
No Degree - National Cambridge Diploma in Sports
Thorpe St Andrew High School
Norwich, United Kingdom 04.2001 -
Skills
Friendly, positive attitude
Teamwork and collaboration
Computer skills
Customer service
Time management
Microsoft office
Problem-solving
Good communication skills
Timeline
Patient Coordinator
Pure Physiotherapy
11.2024 - Current
Bartender
Coach and Horses
03.2022 - 09.2024
Warehouse Worker
Start Rite Shoes
07.2021 - 09.2021
No Degree - Business Studies Level 3
Business Apprenticeship
04.2001 -
No Degree - Games Design
Norwich City College
04.2001 -
No Degree - GCSE Mathematics
Norwich City College
04.2001 -
No Degree - Games Design Diploma Level 3
Norwich City College
04.2001 -
No Degree - Media Studies Diploma
Norwich City College.
04.2001 -
No Degree - English Language And Literature
Thorpe St Andrew High School
04.2001 -
No Degree - Combined Sciences
Thorpe St Andrew
04.2001 -
No Degree - BTEC Business Studies
Thorpe St Andrew
04.2001 -
No Degree - National Cambridge Diploma in Sports
Thorpe St Andrew High School
04.2001 -
I enjoy going out with friends
I like seeing films and the theatre.
I also enjoy eating out.
I like gaming with friends
I also support Norwich City football team.
I enjoy attending matches and have a season ticket.
I have dogs and like to walk them.