Guest-focused hospitality team member dedicated to promoting services and maintaining high customer satisfaction. Exceeds expectations for speed, knowledge and attention to detail.
Overview
1
1
year of professional experience
5
5
years of post-secondary education
Work history
Crew Member (Luggage Porter & Receptionist)
Moxy Hotels (Criterion Hospitality)
London
08.2025 - Current
Assisted guests with luggage to ensure comfortable stay.
Encouraged positive guest experiences through prompt and courteous service.
Ensured smooth check-out process by promptly settling bills and confirming future bookings if required.
Maintained clean and organised reception area, creating a welcoming atmosphere.
Assisted in concierge services such as recommending local attractions, improving overall holiday experience.
Coordinated smoothly with housekeeping staff, ensuring rooms were ready on time.
Posted new charges to customers' rooms and compiled itemised statements.
Warehouse Assistant
Kurt Geiger
London
05.2025 - 06.2025
Packed orders accurately to prevent damages during transit.
Streamlined workflow by creating efficient goods organisation system.
Managed inventory control for seamless supply chain management.
Checked incoming shipments, verifying accuracy against invoices or orders.
Collaborated closely with management to keep sufficient levels of all products.
Organised product displays in accordance with store guidelines and promotional events.
Responded promptly to staff requests for specific items from stock.
Crew Member
McDonald's
London
07.2024 - 01.2025
Adhered to strict hygiene practices while handling food ensuring safety at all times.
Collaborated with team members to maintain a friendly work environment promoting productivity.
Delivered consistent high-quality service contributing to the positive reputation of our establishment.
Operated cash registers accurately, ensuring proper handling of transactions.
Maintained immaculate cleanliness standards by regularly cleaning and sanitising workstations.
Offered menu recommendations based on customer preferences improving their dining experience.
Resolved customer complaints quickly, restoring trust in our service quality.
Education
The Norwood School
London
09.2018 - 07.2023
London Southeast Colleges
London
Skills
Communication proficiency
Communication excellence
Responsive engagement
Fast-Paced work adaptability
Cash handling
Guest relations handling
Volunteering work
Football coaching under 12’s, Shadowing personal trainers at a fitness studio, Social media intern