
Customer-focused retail and hospitality professional who enjoys working in fast-paced environments. Experienced across food, hospitality, and fashion retail, with a strong understanding of day-to-day store operations. Known for providing friendly customer service, supporting team members, and helping stores run smoothly. Now looking for a long-term role where I can grow, contribute, and become a reliable member of the team.
• Oversee daily operations, ensuring excellent customer service while coordinating preparation & sale of vast range of food/beverages. Adeptly handle multitasking under fast-paced conditions to meet unique consumer demands.
• Revitalize client engagement and sales quotas through effective marketing and promotional activities.
• Streamline online order processes for events, setting precise deadlines besides monitoring execution for timely delivery. Play a key role in integrating digital ordering systems that improved overall operational functionality.
• Maintain hygiene standards, enforcing cleaning protocols that promoted a welcoming coffee atmosphere for all.
• Master staff development, supervising new members and providing targeted coaching to sharpen skills. Orchestrate end-of-day cash reconciliation (including loses/gains), in order to accurately report status to management.
Merchandising Loss Prevention Order Fulfilment Product Knowledge Pricing & Cash Handling Stock Rotation Highly Adaptable Health and Safety compliant Time management