Cameron Carmichael
Folkestone,Kent
Summary
Detail-oriented professional with strong communication skills and a focus on confidentiality. Demonstrates active listening and is a cooperative team player, ensuring speedy and efficient task completion. Proficient in British Sign Language, enhancing communication capabilities within diverse teams. Career goal includes leveraging skills to contribute effectively in a dynamic work environment.
Overview
15
15
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work history
Supervisor
Costa Coffee/Roadchef
Folkestone, Kent
02.2025 - Current
- Maintained regular and consistent attendance and punctuality. Including early starts and short notice periods.
- Monitored supply levels to maintain proactive approach to handling shortages and maintaining manufacturing schedules.
- Delegated tasks appropriately, achieved balanced workload among team members.
- Built and maintained personal relationships with customers, recalling names and regular orders to maintain rapport and generate repeat business.
- Trained new team members with positive reinforcement and respectful, motivational coaching
- Effectively welcomed and communicated with customers who are Deaf/Hard of hearing
- Coordinated with other supervisors to maintain consistency across shifts.
Barista
Costa Coffee
Southampton/Folkestone, Hampshire/Kent
09.2019 - 01.2025
- Addressed any customer complaints or issues promptly, ensuring customer satisfaction.
- Exhibited knowledge of various coffee blends for enhanced customer experience.
- Delivered exceptional service to customers for their enjoyment and comfort.
- Trained new and junior staff members on coffee-making techniques, including grinding, steaming and latte art.
- Used excellent memorisation skills to maintain extensive drinks menu, ingredients and recipe knowledge.
Actor and Performance Artist
NMRN
Portsmouth, HAM
05.2019 - 11.2019
- Worked directly with other historic dockyard interpreters to achieve accuracy in facts.
- Worked closely with duty manager and museum staff to maintain optimum levels of communication for effective and efficient completion of any day to day activities. Including; assisting school groups and high risk visitors.
- Successfully identified opportunities for audience engagement, creating more memorable customer experience.
- Worked with Manager and volunteers to ensure accurate script interpretation and enhance routines.
- Handled vast majority of customers of over 200 per day.
Actor and Performance Artist
EITC
Various, Various
11.2018 - 04.2019
- Worked with Company Directors to ensure accurate professional script interpretation and enhance routines.
- Designed various workshops with over a thousand students.
- Punctual starts between early hours and late evening performances.
- Worked closely with other actors to maintain optimum levels of communication for the effective and efficient completion of shows and workshop criteria.
- Sharing aspects of social media with a team of performers.
- Successfully identified opportunities for audience engagement, creating a more memorable customer experience.
Customer Service Assistant
The Southern Co - operative
Southampton, HAM
11.2017 - 10.2018
- Provided primary customer support to internal and external customers in a fast-paced environment.
- Demonstrated promotional ends to customers, creating awareness, interest and sales.
- Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawers.
- Cultivated customer loyalty through exceptional service, promoting repeat customs and improved sales.
Bartender
Spitfire
Southampton, HAM
08.2017 - 11.2017
- Delivered food and beverage orders within established time frames.
- Maintained full knowledge of bar and menu items and made recommendations.
- Personalised customer experience by greeting customers by name, facilitating meaningful face-to-face interaction and catering to specific requests.
Duty Manager
The Southern Co - Operative
Southampton, HAM
05.2016 - 08.2017
- Initiated plans to improve customer relations, quality standards and service efficiency.
- Responded to customer concerns with speed and knowledge to maintain composure and professional manner .
- Provided outstanding levels of care to retain customer loyalty and establishing Company reputation.
- Handled marketing responsibilities and event coordination for effective accommodation promotion and continued customer appeal.
Assistant Baker
Carmichael's
Folkestone, Kent
10.2010 - 09.2015
- Established as Assistant Baker and Customer Assistant, providing back-up coverage to provide customers with optimal support.
- Initiated interaction with customers by asking open-ended questions and actively listening to concerns.
- Ensured immaculately tidy working areas throughout shifts for optimised cleanliness standards.
- Provided professional and courteous service at all times.
Education
Ofqual - British Sign Language Level 1
Kent Adult Education
Canterbury, Kent 09.2022 - 05.2023
Business
Ofqual
Bachelor of Arts - Performance
Southampton Solent University
Ofqual - British Sign Language Level 2
Kent Adult Education
Canterbury, Kent 09.2023 - 06.2024
Level 3 British Sign Language
Palm Deaf Training LTD
Broadstairs, Kent 09.2024 - 06.2025
Skills
- Detail oriented
- Active listening
- Speedy and efficient
- Strong communication skills
- Cooperative team player
- Confidentiality focused
- British Sign Language user
Certification
- Ofqual British Sign Language Level 1 Award
- Ofqual British Sign Language Level 2 Certificate
- UK Driver's License
Accomplishments
Currently studying Level 4 British Sign Language online with 'Teach Me Sign'.
References
References available upon request.
Timeline
Supervisor
Costa Coffee/Roadchef
02.2025 - Current
Level 3 British Sign Language
Palm Deaf Training LTD
09.2024 - 06.2025
Ofqual - British Sign Language Level 2
Kent Adult Education
09.2023 - 06.2024
Ofqual - British Sign Language Level 1
Kent Adult Education
09.2022 - 05.2023
Barista
Costa Coffee
09.2019 - 01.2025
Actor and Performance Artist
NMRN
05.2019 - 11.2019
Actor and Performance Artist
EITC
11.2018 - 04.2019
Customer Service Assistant
The Southern Co - operative
11.2017 - 10.2018
Bartender
Spitfire
08.2017 - 11.2017
Duty Manager
The Southern Co - Operative
05.2016 - 08.2017
Assistant Baker
Carmichael's
10.2010 - 09.2015
Business
Ofqual
Bachelor of Arts - Performance
Southampton Solent University
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