Camelia Mindru
Bristol
Summary
Friendly Barista with great people skills and 3 years experience. Dedicated to creating a personalised experience for each customer. Knowledgeable about every step of coffee production, from planting to roasting to brewing and enthusiastic about promoting sustainable and fair-trade coffee.
Offering strong background in customer service and teamwork. Knowledgeable about maintaining high standards of cleanliness and hygiene. Ready to use and develop communication, problem-solving, and time management skills .
Energetic individual with keen interest in delivering exceptional customer service and creating welcoming atmosphere. Possesses strong communication and teamwork skills, coupled with knack for multitasking in fast-paced environments. Aims to enhance customer satisfaction and contribute to positive café experience.
Motivated service worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Approachable, conscientious individual with history of delivering exceptional customer service. Remains calm and collected in busy environments, following orders and communicating with teams. Demonstrates strong attention to detail and fast-paced learning.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Hard-working person with strong organisational skills. Achieves company goals through exceptional planning and prioritisation.
Resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes and customer service improvements.
Committed manager with exceptional leadership, organisational skills and communication abilities leads high-performing cross-functional teams. Leads projects, company operations and business growth.
Overview
26
26
years of professional experience
4
4
years of post-secondary education
Work History
Coffee barista
Starbucks Coffee SSP
Bristol
02.2022 - Current
- Enhanced customer satisfaction by providing efficient, friendly service.
- Maintained clean, hygienic workstation for enhanced café environment.
- Ensured consistent quality with careful preparation of all beverages.
- Built strong rapport with regular customers to foster loyalty.
- Exhibited excellent multitasking skills, handling multiple orders simultaneously.
- Managed cash transactions accurately to ensure financial integrity.
- Showcased creativity whilst developing seasonal drink menus.
- Collaborated effectively with team members for smooth operations.
- Adapted quickly to high-pressure situations, ensuring prompt service delivery.
- Demonstrated in-depth knowledge of coffee blends, resulting in personalised recommendations.
- Trained new staff members on coffee-making techniques to maintain standard quality.
- Assisted in stock management, avoiding shortages during peak hours.
- Upheld health and safety regulations at all times, reducing workplace accidents.
- Initiated effective solutions for customer complaints or issues.
- Utilised state-of-the-art espresso machines expertly to deliver superior beverages.
- Promoted café's special offers and discounts successfully increasing sales.
- Diligently followed recipes and presentation standards for consistent output.
- Implemented cleaning schedules, maintaining a tidy and inviting space.
- Coordinated well with kitchen staff ensuring seamless service delivery.
- Respected punctuality and reliability thereby enhancing team morale.
- Produced high-volume coffee orders quickly and accurately, meeting customer demand.
- Cleaned counters, machines, utensils and seating areas for immaculate cafe conditions.
- Prepared and served hot and cold beverages promptly, maintaining temperature, quality and presentation.
- Cleaned and sanitised coffee and food preparation areas, maintaining impeccable hygiene standards.
- Used excellent memorisation skills to maintain extensive drinks menu, ingredients and recipe knowledge.
- Constantly expanded personal knowledge of coffee styles and varieties, providing knowledgeable customer guidance.
- Packaged takeaway food for easy transport by customers or delivery drivers.
- Stocked counters, refrigerators and food service bars with fresh supplies.
- Called out ready-to-go orders, checking customers' receipts to minimise errors.
- Ordered, received and correctly stored fast food ingredients.
Kitchen porter
Soho House
Bristol
02.2019 - 02.2022
- Worked under pressure during peak times without compromising on quality of work delivered.
- Maintained high standards of cleanliness by washing kitchen equipment and utensils.
- Kept a safe working environment by following all health and safety regulations.
- Ensured smooth running of the kitchen by efficiently managing waste disposal tasks.
- Achieved high levels of organisation with sorting and storing deliveries.
- Cleaned work surfaces, ensured hygiene standards were met.
- Operated dishwashing machinery to maintain cleanliness in the kitchen.
- Unloaded deliveries, stored items properly for easy accessibility.
- Removed rubbish, kept bin area clean and orderly.
- Supported overall restaurant operations through effective teamwork with other staff members.
- Promptly addressed spills or broken glassware to prevent accidents in the workplace.
- Remained calm under pressure throughout busy shifts, preparing and serving accurate customer orders within target service windows.
- Assisted in preparation of meals to exact recipes.
- Rotated stock to keep ingredients fresh.
- Monitored storage temperature controls, keeping stored ingredients fresh.
- Took orders and portioned food for delivery to client tables.
- Maintained up-to-date knowledge of menu offerings to handle customer queries.
- Operated cash point as required, handling and recording payments.
- Identified and addressed potential hazards to decrease accidents.
- Trained junior staff on kitchen processes to meet food preparation standards.
- Operated mixers, cutters and special equipment following health and safety protocols.
- Used correct ingredients and ratios in preparation for different dishes.
Kitchen staff member
Bella Italia
Bristol
01.2018 - 02.2020
- Improved kitchen flow by maintaining a clean and organised workspace.
- Assisted in food preparation for enhanced meal quality.
- Ensured smooth service with effective communication skills.
- Multi-tasked efficiently to meet strict deadlines.
- Followed health and safety guidelines, ensuring a safe work environment.
- Adapted quickly to new recipes and techniques for improved menu variation.
- Demonstrated teamwork by assisting fellow staff during peak hours.
- Delivered excellent customer service with understanding dietary requirements.
- Utilised knife skills, improving precision and reducing waste.
- Inventoried supplies, minimising unnecessary costs on overstocking ingredients.
- Prepped ingredients prior to cooking for more efficient service times.
- Maintained refrigerator temperature logs, ensuring food safety regulations were met.
- Demonstrated ability to follow recipes accurately, resulting in consistent dish quality.
- Managed time effectively during busy periods for optimal productivity.
- Assisted chef in plating dishes beautifully for exceptional presentation.
- Supported chefs by doing daily tasks promptly.
- Cooperated well with kitchen teams, improving workflow and raising working standards.
- Carried out regular rubbish removal, mopping and sweeping, maintaining clean kitchen environments throughout service shifts.
- Observed health and hygiene standards to minimise food contamination.
- Thoroughly cleaned kitchen utensils, cookware, glassware and serving dishes, maintaining faultless hygiene and presentation standards.
- Labelled and stored fresh food deliveries immediately to avoid spoilage.
- Rotated stock in temperature-controlled storage areas for safe food service.
- Took orders and portioned food for delivery to client tables.
- Assisted chefs and kitchen staff with sous vide, frying and steaming.
- Plated finishing elements such as salads, garnishes and sauces prior to service.
- Facilitated special dish requests and dietary requirements, exceeding customer expectations.
- Performed mise en place procedures such as slicing, par cooking and portioning.
- Carried out wide variety of tasks to maintain optimal service delivery.
- Reported defective kitchen equipment in line with procedure.
- Washed, peeled and chopped vegetables to be used in dishes.
- Identified and addressed potential hazards to decrease accidents.
- Trained junior staff on kitchen processes to meet food preparation standards.
- Prepared simple food items, freeing up cooks to focus on complex work.
- Mastered different types of cuisine, catering to diverse needs.
Cleaner
B&B Cleaning LTD
Bristol
01.2015 - 01.2018
- Achieved a sparkling finish for glass surfaces by using appropriate cleaning materials.
- Utilised eco-friendly products to maintain a safe, chemical-free environment.
- Employed the use of power washers, carpet cleaners and buffers to produce excellent results in large spaces like school halls or offices buildings.
- Ensured customer satisfaction by addressing specific requests or concerns promptly.
- Adhered strictly to company policies regarding correct use of chemicals, reducing potential health risks.
- Worked quickly to complete cleaning within allotted timeframes.
- Cleaned and dried windows, mirrors and glass surfaces.
- Used vacuum cleaners and associated accessories to clean various floor surfaces to customer specifications.
- Scrubbed and sanitised toilets, sinks and kitchen fixtures for high quality finish.
- Emptied and cleaned trash cans following procedures.
- Spot cleaned and sanitised high-touch areas.
- Kept cleaning equipment to optimal standards to reduce cleaning inefficiencies.
- Monitored cleaning supplies and ordered more when necessary.
- Communicated well with team across multiple locations.
- Correctly used colour-coded equipment.
- Dusted countertops, ceilings and furniture for pristine environment.
- Supported with laundry requests following customer specifications.
- Deep cleaned carpets using steam cleaner.
- Kept floors clean with regular sweeping, vacuuming and mopping.
- Vacuumed carpeted areas and mopped hard floors.
- Used correct procedures to clean floors, communal areas and work spaces.
- Polished glass, mirrors and metal items to attractive shine.
- Achieved spotless results within working timeframes to meet client needs.
- Handled after-hours cleaning for professional office spaces, replenishing supplies, servicing bathrooms and resetting spaces.
- Developed outstanding stain removal, spot cleaning and deep cleaning techniques to meet evolving customer demands.
- Coordinated and performed three cleaning jobs per day.
Manager
CAMELIA TRADING LTD
Constanta, Romania
01.2005 - 12.2014
- Managed team dynamics by implementing conflict resolution strategies.
- Developed accurate sales forecasts for improved strategic planning.
- Facilitated staff training, resulting in better customer service.
- Boosted department efficiency by streamlining operational processes.
- Enforced safety regulations to reduce workplace accidents.
- Delivered high-quality products to increase customer satisfaction.
- Led performance reviews, identified areas for improvement.
- Cultivated strong relationships with clients to secure repeat business.
- Identified growth opportunities through comprehensive market research.
- Delegated tasks efficiently to maximise productivity.
- Optimised resource allocation for increased profits.
- Liaised with suppliers to ensure timely deliveries.
- Maintained inventory control, reduced stock shortages.
- Piloted change management initiatives successfully improving organisational adaptability.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Handled negotiations with outside vendors and service agencies to meet group needs.
- Coordinated hiring, recruitment and training strategies to build successful administrative team.
- Investigated issues affecting group operations, prepared reports and helped correct problems.
Sales assistant
Cuget Liber Ltd
Romania
01.1999 - 01.2005
- Improved customer service by efficiently handling queries and complaints.
- Assisted customers with product selection for optimal satisfaction.
- Fostered a welcoming store environment by maintaining clean and well-organised displays.
- Offered personalised shopping advice to enhance customer experiences.
- Ensured stock replenishment in a timely manner to maintain product availability.
- Conducted daily inventory checks to manage stock levels accurately.
- Collaborated effectively with team members to meet sales targets.
- Utilised excellent communication skills to provide detailed product information.
- Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
- Built strong relationships with regular customers for repeat business.
- Monitored trends in consumer behaviour with keen attention to detail.
- Demonstrated products effectively leading to increased sales conversions.
- Trained new staff members, fostering a supportive working environment.
- Learnt about new products quickly, providing comprehensive guidance to customers.
- Addressed customer needs promptly, resulting in positive feedback and loyalty.
- Managed till operations smoothly, reducing waiting time for customers.
- Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Operated cash registers with accuracy and processed cash and card transactions.
- Conducted stock checks, faced-up shelves and recorded out-of-stock items to fulfil customer demand.
- Helped to prevent shoplifting by reporting or escalating suspicious activity or known offenders.
- Maintained accurate records to track cash handling activities.
- Tagged products quickly and accurately with price tags and stickers.
- Totalled bills using maths skills and maintained accurate till count.
- Designed visually pleasing in-store and window displays to increase footfall.
- Packed and wrapped gifts with decorative details to match customer preferences.
- Displayed wares in temporary structures at markets to attract new customers.
Education
Bachelor of Law - Law
University of Law Spiru Haret Romania
Constanta, Romania 01.1995 - 07.1999
Nail Tehnician - Nail art
Course
Romania /2011 - /2012
Skills
- Basic computer literacy
- Product display arrangement
- Barista equipment knowledge
- Understanding coffee beans
- Creativity in presentation
- Coffee preparation techniques
- Milk steaming techniques
- Knowledge on dietary restrictions
- Cash handling
- Customer Service
- Health and Safety
- Multitasking
- Food preparation
- Sales expertise
- Menu memorisation
- Till management
- Customer interaction
- Reliability
- Just In Time stock control
- Highly organised
- Timely and punctual
- Speedy and efficient
- Inventory and stock management
- Ordering procedures
- Espresso machine operation
- Flavoured syrup measurements
- Quick learner
- Espresso machine maintenance
- Cash register operation
- Clear communication
- Teamwork and collaboration
- Food running
- Inventory temperature control
- Active listening
- Dietary requirement awareness
- Adaptable and quick to learn
- Health and Safety regulations
- Warm personality
- Professionalism
- Sandwich preparation
- Employee training
- Dairy alternatives advice
- Speciality milk options
- Strong communication
- Up-selling
- Safe food handling practices
- Food safety trained
Languages
English
Intermediate
Romanian
Native
Timeline
Coffee barista
Starbucks Coffee SSP
02.2022 - Current
Kitchen porter
Soho House
02.2019 - 02.2022
Kitchen staff member
Bella Italia
01.2018 - 02.2020
Cleaner
B&B Cleaning LTD
01.2015 - 01.2018
Manager
CAMELIA TRADING LTD
01.2005 - 12.2014
Sales assistant
Cuget Liber Ltd
01.1999 - 01.2005
Bachelor of Law - Law
University of Law Spiru Haret Romania
01.1995 - 07.1999
Nail Tehnician - Nail art
Course
/2011 - /2012
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