Summary
Overview
Work history
Education
Skills
Disclaimer
Timeline
Generic

Cal Rutherford

North Shields,North Tyneside

Summary

I am a skilled professional with expertise in Microsoft Office proficiency, customer service excellence, and analytical problem solving. Who demonstrates exceptional data entry accuracy, complemented by strong skills in data cross-referencing and service outage diagnosis. Known for punctuality and professionalism, with a proven track record for diagnosing and fixing my own IT service issues and delivering results for customers across a variety of different sectors.


My main goal is to distinguish myself and strive to have a team of my own, in the hopes that I can directly support people to be the best versions of themselves and ensure a comfortable work atmosphere, I feel like it's an incredibly rewarding experience ensuring people's welfare and witnessing their development.

Overview

10
10
years of professional experience

Work history

Broadband Tech Agent

British Telecoms
Newcastle
06.2023 - 01.2025
  • Diagnosing faults, dispatching of engineers for repairs for FTTC/FTTP broadband services, PSTN and digital voice lines and a variety of TV services.
  • Assisting with the set up of customer equipment including TV set ups, landlines and broadband hubs.
  • Upselling various products and promoting self serve opportunities.
  • Raising and resolving complaints in compliance with Ofcom regulations, including compensation claims for major service outages.
  • Accurately recording vulnerable customers and updating welfare forms.
  • We have also been assisting with community wellness programs, raising funds for a variety of local causes around North Tyneside.

Alarm handler

Verisure
Quorum business park
12.2022 - 02.2023
  • My main role was to monitor alarms and CCTV, motion sensor triggers and the like.
  • I'd liaison with police and other emergency services to provide assistance to criminal and medical emergencies.

Customer Service

CEX
South Shields
05.2022 - 11.2022
  • Promoting and selling a variety of tech products ranging from mobile phones, desktops and gaming hardware.
  • Analysing trade in products for defects, running IMEI checks and providing valuations.
  • Testing and verifying working equipment as well as processing warranty claims.
  • Maintaining the cleanliness and organisation standards of the store.

Covid 19 rapid response

Public Health England
Gateshead
04.2020 - 07.2020
  • This was a temporary campaign set up by public health England in order to tackle the call queues for people waiting to receive home testing kits during the covid 19 pandemic.
  • I was responsible for engaging the public with good practice and hygiene advice to avoid exposure.
  • I provided home testing kits, processed orders for the public and for large scale businesses such as care homes and the NHS.
  • Providing reassurance to infected members of the public and transferring potentially life threatening calls to 111 for an assessment.
  • Engaging in feedback with government representatives to ensure best practice.

Temporary outsourced CSA campaigns

Sitel
Quorum Business Park
10.2018 - 09.2019
  • Temporary campaigns for an outsourcing company involving a variety of roles.
  • Whirlpool: Checking for defective model numbers and providing assistance during a product recall on behalf of a client whirlpool. We provided replacement products and assurances to existing customers.
  • Eon: I was part of the gas repair line, we dealt with a variety of technical issues regarding boilers and gas meters, as well as taking meter readings and providing billing account information to customers.
  • Flybe: This was an email, none customer facing role, where I was responsible for calculating and compensating customers.

Administrative Assistant

Arrow Cars
NCL International Airport
04.2017 - 08.2017
  • Booking customer's journeys using IT systems.
  • Providing pricing information and taking advanced payments.
  • Assisting in the day to day security operations of the airport when necessary.
  • Ensuring the accuracy of my own cash register and storing payments and receipts in the safe.
  • Overcoming language barriers and providing a good experience for foreign tourists and British nationals returning from abroad.

Head Marshall

Battlzone LTD
Belsay hall (Outdoor activities)
11.2014 - 12.2016
  • Monitoring customer safety and making sure strict adherence to policies and protocols is adhered by, such as keeping helmets on and maintaining a reasonable firing distance.
  • I was responsible for taking cash payments, counting up the till at the end of our shift.
  • Maintaining and repairing company equipment when needed.
  • Ensuring the safe use of the CO2 compressor, and various petrol generators on site.
  • Upselling and creating a fun environment for our guests.
  • Creating and redeveloping existing plots of land and adapting them for a more enjoyable arena's, such as positioning barrels, barricades even old burnt out cars.
  • Providing first aid when needed.
  • Leading quadbike and dirt buggy rallies.
  • Cleaning and maintaining our work place to high standards after every shift.

Education

Religious studies, English Language, English Literature, Maths, Biology, Physics

Longbenton Community College

Health and Social care diploma level 3 - Health and Social care, Health Sciences year 2 level 3

Newcastle College

Skills

  • Microsoft Office proficiency
  • Customer service excellence
  • Analytical problem solving
  • Data entry accuracy
  • AI algorithm development
  • Data cross-referencing
  • Service outage diagnosis
  • Punctuality and professionalism
  • Independent project execution
  • Computer assembly skills
  • System error troubleshooting
  • Tailored communication strategies

Disclaimer

I have had a recent employment gap due to a medical negligence claim which unfortunately ruined my previous career. However, on a more positive note, I have fully recovered and I am very much looking forward to the opportunity to prove my usefulness and carve out a comfortable life for my family.

Timeline

Broadband Tech Agent

British Telecoms
06.2023 - 01.2025

Alarm handler

Verisure
12.2022 - 02.2023

Customer Service

CEX
05.2022 - 11.2022

Covid 19 rapid response

Public Health England
04.2020 - 07.2020

Temporary outsourced CSA campaigns

Sitel
10.2018 - 09.2019

Administrative Assistant

Arrow Cars
04.2017 - 08.2017

Head Marshall

Battlzone LTD
11.2014 - 12.2016

Health and Social care diploma level 3 - Health and Social care, Health Sciences year 2 level 3

Newcastle College

Religious studies, English Language, English Literature, Maths, Biology, Physics

Longbenton Community College

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